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WHITE PAPER: The scope of the digital data protection challenge faced by most organizations will continue to grow as an increasing percentage of the data these organizations depend upon is digitally originated.

Posted: 26 Jan 2003 | Published: 26 Jan 2003

WHITE PAPER: In this article, we describe how some key Digital Britain proposals have been implemented in the Digital Economy Act 2010.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Sound business intelligence (BI) reporting can be invaluable in helping your business peers make the best decisions for your company. Ensuring error-free, end-to-end integration of data between processes distributed throughout your organization, however, can be challenging. Learn how scheduling and process automation technologies can help.

Posted: 14 Feb 2012 | Published: 14 Feb 2012

WHITE PAPER: This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: The Microsoft workstyle is changing. The old desktop computer is being replaced by the digital generation and fast-paced, tech-savvy devices. Access this resource to learn about the new Microsoft workstyle, which promotes anywhere connection, intelligent infrastructure, cloud management and multiple Windows-based devices.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: Data center infrastructure management (DCIM) offers data center managers countless benefits as it brings facilities and IT together to achieve increased availability, efficiency, and cost savings. Access this white paper to discover what components make up an enterprise-grade DCIM strategy and what to look for in a DCIM vendor.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.

Posted: 07 May 2012 | Published: 07 May 2012