The Platinum Rule of Service
sponsored by Mindshare Technologies
WHITE PAPER:
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
|
|
|
Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
|
|
|
Listen and Learn - Improving Operations by Utilizing Customer Feedback
sponsored by Mindshare Technologies
WHITE PAPER:
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
|
|
|
Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
sponsored by IBM Line of Business
WHITE PAPER:
The U.S. healthcare system is on an unsustainable path that will force its transformation.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
|
|
|
Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER:
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
|
|
|
The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
sponsored by ABS Associates, Inc.
WHITE PAPER:
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
Posted: 13 Feb 2008 | Published: 13 Feb 2008
|
|
|
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
sponsored by SAP America, Inc.
WHITE PAPER:
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.
Posted: 04 Feb 2008 | Published: 01 Jan 2006
|
|
|
Customer Stories: Plenty of Fish
sponsored by Cogeco PEER 1
WHITE PAPER:
The site has continued growing astronomically ever since and is now the No. 1 free online dating site in the world, averaging 8 million unique visitors per month.
Posted: 10 Jan 2008 | Published: 01 Jan 2007
|
|
|
Winning the Global Challenge: The Japanese Electronics Companies'Race to Innovate
sponsored by IBM Line of Business
WHITE PAPER:
Japanese electronics companies (JEC) are taking bold action to regain market share,profitability and their place as global innovators. Download this IBM Institute for Business Value Study to learn how JECs are transforming their businesses.
Posted: 29 Nov 2007 | Published: 01 Mar 2007
|
|
|
Taking the CRM Call: Should You Roll Out Enterprise CRM?
sponsored by Infosys Technologies Limited
WHITE PAPER:
Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.
Posted: 14 May 2007 | Published: 01 Sep 2006
|
|
|
Why CRM? The Business Case for Customer Relationship Management
sponsored by Oracle Corporation
WHITE PAPER:
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
Posted: 02 Mar 2007 | Published: 01 Jul 2006
|
|
|
Quality Data - Fuel for Your CRM Engine
sponsored by Hoover's, Inc. A D&B Company
WHITE PAPER:
A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention.
Posted: 02 Jan 2007 | Published: 13 Feb 2006
|
|
