Customer Service Best Practices

WHITE PAPER: Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

Posted: 15 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.

Posted: 01 Apr 2009 | Published: 01 Apr 2009