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Customer Self Support

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Customer Self SupportWhite Papers (View All Report Types)
 
Reinventing the Customer Service Experience to Capture Loyalty
sponsored by Five9
WHITE PAPER: In today's fast paced environment, customer interaction is at a high level of importance - it can make or break the reputation of your business. Consult this informative white paper to learn more about how you can deliver proactive customer service at the right time and other best practices.
Posted: 15 Aug 2013 | Published: 28 Jan 2013

Five9

Big Data Can Make Chat Interactions Intelligent, Intuitive & Effective
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn about the first predictive, real-time customer assistance solution for chat that utilizes big data to can help you simplify and resolve customer issues faster and more efficiently.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

[24]7 Customer Inc.

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

The Future of Web Content Management
sponsored by Ektron, Inc.
WHITE PAPER: When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
Posted: 17 May 2011 | Published: 17 May 2011

Ektron, Inc.

Collaborative Reporting Architecture
sponsored by Actuate
WHITE PAPER: The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
Posted: 07 Jan 2008 | Published: 03 Jan 2008

Actuate

The Social Customer Engagement Index
sponsored by SAP America, Inc.
WHITE PAPER: This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

SAP America, Inc.

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay
sponsored by Consona Corporation
WHITE PAPER: The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
Posted: 17 Jun 2011 | Published: 17 Jun 2011

Consona Corporation

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WHITE PAPER: This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Kofax, Inc.

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya
 
 
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