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Transforming your voice, video and collaboration infrastructure: The IBM journey toward unified communications
sponsored by IBM
WHITE PAPER: Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.
Posted: 02 Mar 2012 | Published: 01 Sep 2010

IBM

Plantronics Voice Partner Solutions Guide (Microsoft) July 2013
sponsored by Plantronics
WHITE PAPER: Effective communication is critical to a successful organization. This exclusive paper takes a look at a series of wireless voice solutions that can keep your workforce connected and productive while fostering collaboration and driving innovation.
Posted: 15 Apr 2014 | Published: 15 Apr 2014

Plantronics

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Considerations for Building Video Chat and Streaming Applications
sponsored by Oxagile
WHITE PAPER: This whitepaper stacks up against each other the chat solutions and media servers that will set an underlying base for either custom video streaming or video chat products that you might consider building.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

Oxagile

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging
sponsored by HP and Microsoft
WHITE PAPER: In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

HP and Microsoft

Voice and Unified Communication-Enabled Networks: Three Critical Considerations
sponsored by Brocade
WHITE PAPER: The multi-service, mission-critical, business-enabling campus LAN needs consistent features and service reliability from edge to core. Talk to Brocade and find out how to deploy an extraordinary network for the entire enterprise-converged campus to consolidated data center.
Posted: 09 Feb 2010 | Published: 09 Feb 2010

Brocade

Getting Started with Cisco Unified Communications Technologies
sponsored by Global Knowledge
WHITE PAPER: The shift from traditional telephony to Unified Communications (or VoIP) requires an understanding of "old world" technologies – and how they relate to "new world" technologies – to ensure success. View now to learn more!
Posted: 07 May 2013 | Published: 10 Apr 2013

Global Knowledge

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Voice Architectures and Deployment Models
sponsored by Global Knowledge
WHITE PAPER: Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Equip technical staff with business expertise to get ahead
sponsored by ComputerWeekly.com
WHITE PAPER: As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.
Posted: 24 Oct 2011 | Published: 03 Dec 2010

ComputerWeekly.com

Seamless Cloud and On-Premise App Integration
sponsored by Oracle Corporation
WHITE PAPER: This resource provides a conceptual overview of the four primary methods for integrating Oracle Fusion Financials Cloud Service with other enterprise applications, and identifies the associated functional area for each integration point.
Posted: 07 Nov 2013 | Published: 28 Feb 2013

Oracle Corporation

Magic Quadrant for On-Premises Application Integration Suites
sponsored by IBM
ANALYST REPORT: Integration is key to today's complex IT landscape, however with so many integration tools to choose from, selecting the right one(s) can be difficult. Make it easier with this Magic Quadrant report from Gartner, Inc., which compares top vendors in the application integration space, including IBM, Oracle, Microsoft, SAP, Red Hat, and more.
Posted: 08 Apr 2014 | Published: 27 Jun 2013

IBM

Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 01 Mar 2013 | Published: 01 Mar 2013

Oracle Corporation UK Ltd

Rethink Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK: In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SearchCRM

7 Awesome Video Strategies to Skyrocket Customer Engagement, Conversion and Acquisition
sponsored by Limelight Networks, Inc.
WHITE PAPER: Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

Limelight Networks, Inc.

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

SaaS vs. Premise-based Monitoring: 9 Reasons Why SaaS Makes More Sense
sponsored by LogicMonitor
WHITE PAPER: Access this resource for the 9 benefits of SaaS, and to find out why server and network monitoring is ideal for a cloud-based model.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

LogicMonitor

EMA Radar Report for Cloud Integration
sponsored by Dell Software
WHITE PAPER: Get a comprehensive view of seven leaders in the cloud integration platform market. EMA evaluates various platforms for the value they offer organizations in terms of functionality, deployment and administration, architecture and integration, cost advantage and vendor strength. Find the information you need to make a smart decision.
Posted: 14 Jan 2013 | Published: 30 Nov 2012

Dell Software

Configure or Customize?
sponsored by Workday
WHITE PAPER: In this paper, we examine the high cost of making and supporting customizations to client/server-based applications as well as the differences between configuration and customization.
Posted: 19 Mar 2014 | Published: 31 Dec 2012

Workday

The Cloud Fax Advantage For SAP Users
sponsored by Esker Inc.
WHITE PAPER: In this white paper, learn how cloud-based services for fax communications can help modernize your fax operations within SAP applications. Discover how a pay-per-use automation technology can offer all the benefits of process automation, without the in-house hardware.
Posted: 03 Feb 2014 | Published: 31 Dec 2013

Esker Inc.

The Business Value of CX: Customer Service in the Cloud
sponsored by Oracle Corporation
WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

Oracle Corporation

New ways of working - Microsoft’s ‘mobility’ office
sponsored by ComputerWeekly.com
WHITE PAPER: There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.
Posted: 25 Oct 2011 | Published: 14 Jun 2010

ComputerWeekly.com

Why CIOs Need to Take Control of Customer Data
sponsored by Informatica
WHITE PAPER: This executive brief examines the business implications of unintegrated customer data and outlines how CIOs and other senior IT managers are ideally positioned to take control of customer data with data management technologies.
Posted: 27 Mar 2014 | Published: 31 May 2013

Informatica

FM, IT and Data Centres
sponsored by ComputerWeekly.com
ANALYST REPORT: Are Facilities and IT data centre managers implacable enemies, or is it a case of different work priorities, asks analyst Clive Longbottom.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

ComputerWeekly.com

Putting the contact center at the center of the customer experience
sponsored by Aspect
WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.
Posted: 04 Mar 2014 | Published: 31 Mar 2013

Aspect

Hybrid Integration Analyst Report
sponsored by Red Hat
ANALYST REPORT: In this report from Forrester Research, compare the top 14 hybrid integration vendors including Dell, IBM, Red Hat, and others against 51 criteria.
Posted: 21 Apr 2014 | Published: 14 Feb 2014

Red Hat

Computer Weekly networking case studies
sponsored by ComputerWeekly.com
CASE STUDY: Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ComputerWeekly.com

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Transform customer experiences and relationships: Three disruptive forces combine for breakthrough innovation
sponsored by Hewlett-Packard Company
WHITE PAPER: In this helpful resource, explore how you can leverage data management, decision support, and agile services to better manage the customer information lifecycle, improve the customer's sentiment about your organization, and turn customers into advocates.
Posted: 28 Jun 2013 | Published: 30 Jun 2012

Hewlett-Packard Company

Bringing Order to IT Chaos in Remote Offices
sponsored by Dell India
WHITE PAPER: Take a look at this exclusive resource to find out how this converged infrastructure hardware can help you enable business success.
Posted: 18 Feb 2014 | Published: 30 Jun 2013

Dell India

Microsoft Dynamics CRM For Government
sponsored by ComputerWeekly.com
ANALYST REPORT: Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM.
Posted: 01 Oct 2013 | Published: 01 Oct 2013

ComputerWeekly.com

The Blueprint to Becoming a Customer Company
sponsored by MuleSoft
WHITE PAPER: In this brief how-to-guide, gain insight into key technology trends and learn how integration allows you to better connect with your customers, employees, partners, and suppliers.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

MuleSoft
 
 
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