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Customer Data Management White Papers (View All Report Types)
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Banks Must Reinvent the Customer Experience to Meet New Demands
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how to give your bank a makeover that will accommodate the most recent customer demands.
Posted: 10 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Using Big Data to Improve Multichannel Customer Care
sponsored by [24]7
WHITE PAPER: Uncover the ins-and-outs of numerous offerings from various platform vendors that utilize big data and predictive analytics to enable customers to use their device, channel and time of choice.
Posted: 23 Oct 2014 | Published: 30 Apr 2014

[24]7

Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7

Industry Experts Share Their Thoughts on the World of Customer Experience
sponsored by [24]7
WHITE PAPER: Find out what 5 pros have to say about their customer experience journey and find out how you can apply their best practices to your own.
Posted: 22 Oct 2014 | Published: 30 Sep 2014

[24]7

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7

Big Data Can Make Chat Interactions Intelligent, Intuitive & Effective
sponsored by [24]7
WHITE PAPER: Learn about the first predictive, real-time customer assistance solution for chat that utilizes big data to can help you simplify and resolve customer issues faster and more efficiently.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

[24]7

Deliver More Intelligent Chat
sponsored by [24]7
WHITE PAPER: Find out how predictive analytics and real-time modeling can help your business deliver more intelligent chat.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

[24]7

Measuring Cloud-Based Contact Center Performance
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Achieve Exceptional Digital Experience and Marketing Optimization
sponsored by IBM
WHITE PAPER: As the world becomes more connected through the Web, it is becoming increasingly vital that businesses know how to engage customers by delivering personalized customer experiences. So in short, how do you do it and what technology do you need to get you there? Check out this white paper to find out now.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

IBM

Simple is Still Better – Embrace Speed & Simplicity for a Competitive Edge
sponsored by IBM
WHITE PAPER: Learn how the next generation of data warehouses can help you manage large and varied data sets.
Posted: 02 Sep 2014 | Published: 31 May 2014

IBM

Customer Service Analytics: Exploit Data To Improve The Customer Experience
sponsored by IBM
WHITE PAPER: Aberdeen surveyed 233 organizations regarding their customer experience management (CEM) programs. This report will illustrate how companies using analytics as part of customer service activities perform compared to those without analytics.
Posted: 04 Aug 2014 | Published: 30 Apr 2014

IBM

Sales Analytics - The Path to Improving Sales Effectiveness
sponsored by IBM
WHITE PAPER: Find out how advanced data analytics has helped Google determine which websites are likely to result in traffic for their advertisers from interested customers – and propelled them toward great success.
Posted: 30 Jul 2014 | Published: 31 Oct 2013

IBM

Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction
sponsored by IBM
WHITE PAPER: This exclusive whitepaper dives into 12 key topics for delivering quality content to your customers.
Posted: 30 Jul 2014 | Published: 08 Aug 2013

IBM

Next-Generation Customer Experience Management
sponsored by IBM
WHITE PAPER: This exclusive whitepaper looks at the evolution of the customer experience management landscape.
Posted: 30 Jul 2014 | Published: 13 Mar 2013

IBM

Advanced Case Management - Where Customer Satisfaction and Employee Empowerment Come Together
sponsored by IBM
WHITE PAPER: This exclusive whitepaper covers the importance of case management regardless of your industry.
Posted: 30 Jul 2014 | Published: 06 Dec 2012

IBM

Improve the Confidence in Your Big Data with IBM InfoSphere
sponsored by IBM
WHITE PAPER: This informative white paper discusses how organizations can use information governance to improve the confidence in big data.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

IBM

Smarter Analytics: Driving Customer Interactions with the IBM Next Best Action Solution
sponsored by IBM
WHITE PAPER: Find out how you can improve customer satisfaction rates and revenue through analytics.
Posted: 10 Jul 2014 | Published: 28 Aug 2013

IBM

Acquire, Grow & Retain Customers: The Business Imperative for Big Data & Analytics
sponsored by IBM
WHITE PAPER: Learn how Big Data and analytics can help you better connect with your customers.
Posted: 10 Jul 2014 | Published: 31 Dec 2013

IBM

Analyst Report: Business Value of IBM Digital Experience Management Tools
sponsored by IBM
WHITE PAPER: Uncover a complete list of results from a recent study that exposes the average ROI of those who make the leap to a digital experience platform.
Posted: 07 Jul 2014 | Published: 30 Nov 2013

IBM

How Controlling Access to Privileged Accounts Can Keep Insider Threat from Hurting Your Bottom Line
sponsored by BeyondTrust Corporation
WHITE PAPER: Access control is a necessity. Read this paper to identify a line of identity and access solutions that address these problems inside the perimeter and, ultimately, your enterprise's bottom line and reputation.
Posted: 24 Jul 2014 | Published: 16 Feb 2009

BeyondTrust Corporation

Transform Business: Explore Strategic Business Transformation Requirements
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
Posted: 03 Jul 2014 | Published: 31 Oct 2013

Hewlett-Packard Company

Move Forward: Create a More Satisfying and Productive Omni-channel Experience
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.
Posted: 03 Jul 2014 | Published: 30 Jun 2014

Hewlett-Packard Company

Are You Asking the Right Questions?
sponsored by Hewlett-Packard Company
WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Hewlett-Packard Company

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company
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