Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
|
|
|
Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA Technologies.
WHITE PAPER:
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008
|
|
|
Planning for Seasonal Orders in Customer Driven Supply Chains
sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.
Posted: 07 Oct 2008 | Published: 07 Oct 2008
|
|
|
Managing Data, Managing Change: Making MDM Work
sponsored by Baseline Consulting
WHITE PAPER:
This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
|
|
|
Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
WHITE PAPER:
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
|
|
|
Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance
sponsored by SAP AG
WHITE PAPER:
This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
|
|
|
Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER:
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
|
|
|
The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
|
|
|
Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM Line of Business
WHITE PAPER:
This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations.
Posted: 12 Jun 2008 | Published: 01 Sep 2008
|
|
|
Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
sponsored by Oracle Corporation
WHITE PAPER:
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: 02 Jun 2008 | Published: 01 Mar 2008
|
|
|
Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER:
Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007
|
|
|
Enabling Compliance with the PCI Data Security Standards
sponsored by Vormetric
WHITE PAPER:
Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing.
Posted: 19 May 2008 | Published: 01 Jan 2007
|
|
|
Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM
WHITE PAPER:
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: 14 May 2008 | Published: 01 Sep 2007
|
|
|
Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing
sponsored by IBM
WHITE PAPER:
This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.
Posted: 14 May 2008 | Published: 01 Jan 2007
|
|
|
Data Quality Considerations in Master Data Management Structures
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: 13 May 2008 | Published: 01 May 2008
|
|
|
Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3
sponsored by SAP AG
WHITE PAPER:
The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: 24 Mar 2008 | Published: 01 Aug 2007
|
|
|
Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1
sponsored by SAP AG
WHITE PAPER:
Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.
Posted: 24 Mar 2008 | Published: 01 May 2007
|
|
|
Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2
sponsored by SAP AG
WHITE PAPER:
Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
Posted: 24 Mar 2008 | Published: 01 Aug 2007
|
|
|
Customer Data Security: PCI and Beyond - Benchmark Study 2008
sponsored by Apani
WHITE PAPER:
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.
Posted: 18 Mar 2008 | Published: 01 Jan 2007
|
|
|
Protect Your Customer Data for Peace of Mind
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
|
|
|
Data Center Transformation
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth.
Posted: 14 Feb 2008 | Published: 01 Sep 2007
|
|
|
The Top 9 Ways to Improve Customer Loyalty and Engagement
sponsored by Allegiance
WHITE PAPER:
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.
Posted: 10 Jan 2008 | Published: 01 Dec 2007
|
|
|
Improving Business Productivity and Client Satisfaction with Customer and Partner Self-Service Portals
sponsored by IBM Software Group
WHITE PAPER:
This white paper describes how to improve business productivity and client satisfaction with customer and partner self-service portals.
Posted: 28 Nov 2007 | Published: 01 Sep 2007
|
|
|
Eight CRM Essentials: An Executive Guide to the Eight Must-Have Elements of Every Successful CRM Initiative
sponsored by Salesforce.com
WHITE PAPER:
This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from industry experts across various company sizes, geographies, and vertical markets.
Posted: 25 Oct 2007 | Published: 01 Oct 2007
|
|
|
Empowerment as a Growth Strategy
sponsored by Oracle Corporation
WHITE PAPER:
Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: 26 Sep 2007 | Published: 01 Sep 2007
|
|
