The Great Debate: Buy Versus Build
sponsored by Oracle Corporation
WHITE PAPER:
This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems.
Posted: 24 Jun 2009 | Published: 24 Jun 2009
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Self-Service That Really Serves
sponsored by Oracle Corporation
WHITE PAPER:
To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Developing A Universal Approach To Cleansing Customer And Product Data
sponsored by SAP AG
WHITE PAPER:
Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Posted: 04 Jun 2009 | Published: 04 Jun 2009
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Learn how to Enhance your Online Customer Relationships
sponsored by Actuate
WHITE PAPER:
To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: 07 May 2009 | Published: 07 May 2009
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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: 07 May 2009 | Published: 07 May 2009
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: 07 May 2009 | Published: 07 May 2009
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The Customer-Driven Innovation Series: The Predictive Enterprise
sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: 05 May 2009 | Published: 05 May 2009
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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PCI DSS Compliance in the UNIX/Linux Datacenter Environment
sponsored by BeyondTrust Corporation
WHITE PAPER:
Read this whitepaper to discover a solution that enables IT organizations to create a secure access control infrastructure through granular authorization and "delegation" of the UNIX/Linux root or super user password to users based on their role and duties in the organization.
Posted: 17 Feb 2009 | Published: 17 Feb 2009
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Getting Started with Master Data Management
sponsored by DataFlux Corporation
WHITE PAPER:
This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
Posted: 05 Jan 2009 | Published: 05 Jan 2009
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
WHITE PAPER:
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP AG
WHITE PAPER:
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
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Empowerment as a Growth Strategy
sponsored by Oracle Corporation
WHITE PAPER:
Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: 26 Sep 2007 | Published: 26 Sep 2007
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CRM Your Salespeople Will Love
sponsored by Oracle Corporation
WHITE PAPER:
Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: 26 Sep 2007 | Published: 26 Sep 2007
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Choosing the Best CRM for Your Organization
sponsored by Oracle Corporation
WHITE PAPER:
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Posted: 26 Sep 2007 | Published: 26 Sep 2007
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