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Customer Contact Management

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Customer Contact Management White Papers (View All Report Types)
 
Why It's Time to Modernize Your Printing Infrastructure
sponsored by Hewlett-Packard Limited
WHITE PAPER: This exclusive resource takes an in-depth look at how legacy printing strategies are no longer safe and why it may be time to modernize your printing infrastructure. Read on to learn more.
Posted: 27 Jan 2015 | Published: 27 Jan 2015

Hewlett-Packard Limited

2014's Planning Guide for Collaboration and Content - Does It Still Work Today?
sponsored by Dropbox for Business
WHITE PAPER: Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

WebSmart Services
sponsored by Melissa Data Corp
WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.
Posted: 20 Apr 2010 | Published: 20 Apr 2010

Melissa Data Corp

Using Intelligent Document Recognition to Automate Enterprise Content Management
sponsored by EMC Captiva
WHITE PAPER: Discover how integrating intelligent document recognition solutions into an existing enterprise-wide, content management system facilitates rapid access to important, time-sensitive, mission-critical information.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

EMC Captiva

Streamline Workflows by Automating Web Data Extraction
sponsored by Connotate
WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Connotate

Industry Credentials Insurance
sponsored by Azzurri
WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Azzurri

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance
sponsored by Metalogix
WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Metalogix

The digital mail room is dead
sponsored by IBM
WHITE PAPER: This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).
Posted: 27 Sep 2011 | Published: 27 Sep 2011

IBM

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008

Genesys

3 Funnel Points for Successful Lead Management
sponsored by Harte Hanks
WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

Harte Hanks
 
 
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