Customer Contact Management White Papers

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May 19, 2013

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Customer Contact Management

Customer Contact Management White Papers (View All Report Types)

Data Deduplication QAS Unify sponsored by QAS WHITE PAPER: This white paper discusses the benefits of detecting multiple contact records and preventing future duplication. Posted: 27 Nov 2012 \| Published: 27 Nov 2012 TOPICS: Contact Management \| Contact Management Software \| Content Analytics \| Data Collection \| Data Management \| Data Quality

Getting the Right "Blend" in your Contact Center sponsored by Five9 WHITE PAPER: Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management

Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences sponsored by SiteCore WHITE PAPER: This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. Posted: 02 May 2013 \| Published: 31 Dec 2012 TOPICS: Contact Management \| Contact Management Software \| Content Delivery \| Content Management \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| eCommerce \| Enterprise Content Management \| Enterprise Content Management Software \| Personalization \| Web Content Management

WebSmart Services sponsored by Melissa Data Corp WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. Posted: 20 Apr 2010 \| Published: 20 Apr 2010 TOPICS: Contact Management \| Content Management Systems \| Customer Data Management \| Data Governance \| Data Management \| Data Quality \| Database Administration \| Database Management \| Databases \| Information Management \| ROI

Using Intelligent Document Recognition to Automate Enterprise Content Management sponsored by EMC Captiva WHITE PAPER: Discover how integrating intelligent document recognition solutions into an existing enterprise-wide, content management system facilitates rapid access to important, time-sensitive, mission-critical information. Posted: 10 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

Dispelling Myths & Revealing Truths about Email Management with SharePoint sponsored by Colligo Networks Inc. WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Architectures \| Business Process Management \| Configuration Management \| Contact Management \| Contact Management Software \| Email Archiving \| Email Management \| Email Management Services \| Email Management Software \| SharePoint

Total Data Quality Integration Toolkit (TDQ-IT) for Master Data Management … powered by the Microsoft SQL Server SSIS 2005/2008 sponsored by Melissa Data Corp WHITE PAPER: The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives. Posted: 20 Apr 2010 \| Published: 20 Apr 2010 TOPICS: Contact Management \| Data Governance \| Data Integration \| Data Management \| Data Profiling \| Data Quality \| Databases \| Master Data Management \| ROI \| SQL Server

Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: 25 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

Recession Proofing Your Organization with Electronic Forms sponsored by IBM WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation. Posted: 04 Oct 2011 \| Published: 04 Oct 2011 TOPICS: Business Process Automation \| Contact Management \| Data Management \| Data Quality

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction sponsored by Genesys WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. Posted: 24 Mar 2008 \| Published: 01 Mar 2008 TOPICS: Contact Centers \| Contact Management \| CRM Services \| Customer Profiles \| Customer Service \| Surveys \| User Experience

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