IT Services  >   IT Management Services  >   IT Outsourcing Services  >  

Customer Care Outsourcing

RSS Feed    Add to Google    Add to My Yahoo!
Customer Care Outsourcing White Papers (View All Report Types)
Taking Action on Legacy IVR -- Why it's critical for Customer Retention
sponsored by Genesys
WHITE PAPER: This white paper outlines how migrating from a legacy IVR can improve your customer retention strategy. Learn what to look for when considering migration options, when to turn to a cloud model, and innovations in next-generation IVR technology.
Posted: 14 Oct 2016 | Published: 14 Oct 2016


Increase Customer Service Agility With Cloud Contact Centers
sponsored by Genesys
WHITE PAPER: Despite its slow climb into the cloud and complexity-ridden journey along the way, the agility of CCIM is rapidly becoming a requirement to compete in the age of the customer. Learn how analysts uncovered ways CCIM can help improve customer satisfaction regardless of channel.
Posted: 12 Oct 2016 | Published: 15 Jul 2016


Five Ways to Optimize Your Customer's Journey through the Contact Center
sponsored by Genesys
WHITE PAPER: In this white paper, discover the five steps you can take to make sure your customer's journey through your contact center is enjoyable from beginning to end.
Posted: 29 May 2015 | Published: 31 Dec 2014


The Essential Guide to Contact Center Modernization
sponsored by Genesys
WHITE PAPER: Modernizing your contact center is a layered and evaluative process. Learn now about ways to add new channels, integrate them, and find consistent vendors and solutions designed to enhance the customer experience.
Posted: 14 Oct 2016 | Published: 14 Oct 2016


Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider
sponsored by Aspect
WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?
Posted: 04 Mar 2014 | Published: 31 Jan 2014


Contact Center Security in the Cloud: Questions to Ask & Answers to Expect
sponsored by LiveOps
WHITE PAPER: Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.
Posted: 31 Oct 2011 | Published: 28 Oct 2011


How Mobile Devices are Driving Innovations in Contact Centers
sponsored by Avaya
WHITE PAPER: Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
Posted: 29 Oct 2012 | Published: 29 Oct 2012


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

What Happens When They are Gone?
sponsored by VoltDelta
WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.
Posted: 24 Oct 2013 | Published: 24 Oct 2013


Upgrading to Cisco Unified Communications Manager Business Edition 6000
sponsored by Cisco Systems, Inc.
WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.
Posted: 28 Oct 2011 | Published: 28 Oct 2011

Cisco Systems, Inc.
Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement