Customer Analytics

WHITE PAPER: Read this white paper to learn how one government-owned business was able to optimize their organizational performance by leveraging strategic workforce planning. Discover the benefits they're enjoying and how they went about their approach.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: IT and finance may oftentimes be on separate pages, viewing each other as another facet of the business. In today's recovering economy, their dependence on each other can determine the success or failure of your company. This paper offers insight on how IT and finance can collaborate to help your organization succeed in the post-recession economy.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: With today’s threats, IT environments and compliance risks becoming more dynamic and complex, organizations need to take a more proactive stance to risk and security management. In this resource, gain key insight on how to deploy a strategic security and risk management program that helps mitigate risks before they occur.

Posted: 24 May 2012 | Published: 24 May 2012

WHITE PAPER: This report introduces the concept of mobile WAN optimization and provides three case studies including RCM, PRTM and Einstein that highlight how this emerging technology can help IT departments achieve what previously appeared to be conflicting goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

WHITE PAPER: Discover why data center power consumption has become a driving force behind operational and investment decisions. Gain insight into cloud and IT service providers need for a data center power management solution – one that enables IT to attain a holistic view of demand and consumption at a device, circuit, and phase level.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Want to achieve faster ROI with WAN optimization? Read the latest IDC report and discover how you can cut IT costs without compromising performance, gain greater efficiency, and improve productivity and overall satisfaction.

Posted: 18 Apr 2012 | Published: 18 Apr 2012