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As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
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This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
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Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
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This paper illustrates a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
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Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
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This paper provides CIMdata’s perspective on Computational Fluid Dynamics (CFD) analysis, including its motivation for use, value and future. It also describes Mentor Graphics’ FloEFD CFD analysis solution that is designed to provide product designers and engineers with direct access to CFD techniques directly in their design (CAD) environment.
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This paper discusses the progression of SharePoint usage, features available to encourage SharePoint adoption, focusing on the technology components required, scalability of the platform to accommodate growth, migration strategies, and how AvePoint’s DocAve Software Platform help ensure a scalable, reliable platform for bolstered adoption.
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Having a business continuity plan in place is crucial to surviving an unforeseen catastrophic event. This white paper details some important concerns and suggestions for making sure your enterprise's critical operations can withstand a crisis.
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Explore architecture management with IBM. Find out how the four elements of actionable enterprise architecture can transform your business.
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How can organizations understand SOA and manage the migration to SOA? The New SOA Maturity Model provides a visionary framework that aligns IT action with business benefit. Read this paper to assess your organization's SOA readiness.
