Contact Centres Services White Papers

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May 26, 2012

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Contact Centres Services

Contact Centres Services White Papers (View All Report Types)

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis sponsored by inContact WHITE PAPER: This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. Posted: 08 Aug 2011 \| Published: 08 Aug 2011 TOPICS: Call Center Management \| Call Center Software \| Capital Expenditures \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| TCO

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center sponsored by Enkata Technologies WHITE PAPER: This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. Posted: 26 Apr 2012 \| Published: 26 Apr 2012 TOPICS: Analytic Applications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Data Analytics \| Text Analytics

Building the Contact Center of the Future sponsored by inContact WHITE PAPER: This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices

Transforming the Customer Experience: How Four Contact Centers Did It Successfully sponsored by inContact WHITE PAPER: If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

CW+: How to build, secure, manage and measure IT workloads sponsored by ComputerWeekly.com WHITE PAPER: Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management

Refactoring sensitive data access: the benefits of desktop virtualization for security sponsored by Citrix WHITE PAPER: This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more. Posted: 10 Jan 2012 \| Published: 10 Jan 2012 TOPICS: Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Management \| IT Management Services \| Security \| Security Management

Open Group: FAIR -ISO/IEC 27005 Cookbook sponsored by ComputerWeekly.com WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Service Centers \| IT Services \| IT Systems \| IT Workforce

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Are businesses taking chances when it comes to managing outsourcing risk? sponsored by ComputerWeekly.com WHITE PAPER: Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Outsourcing Services \| IT Service Management \| Outsourcing

IT Companies grow using GFI MAX Remote Management system sponsored by GFI MAX WHITE PAPER: Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth. Posted: 07 May 2012 \| Published: 07 May 2012 TOPICS: Channel Management \| Channel Management Software \| Customer Service \| Customer Service Best Practices \| IT Best Practices \| IT Management \| IT Management Services \| IT Service Management \| Management Service Providers

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