Computer Training

WHITE PAPER: Discover 10 ways that mastering project management can help your career and enhance your skillset. Learn what project management is and how you can leverage it in your organization.

Posted: 07 Jun 2012 | Published: 07 Jun 2012

WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.

Posted: 20 Oct 2011 | Published: 22 Oct 2010

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: This essential white paper details which IT roles are most in jeopardy as organizations continue to take advantage of key technologies such as the cloud and virtualization, and outsource less specialized tasks to decrease management overhead. Plus, examine how IT professionals can best position themselves and their companies for the future.

Posted: 17 Jul 2012 | Published: 17 Jul 2012

WHITE PAPER: This paper discusses the benefits of e-learning programmes and how to get the maximum return on e-learning investments.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

Posted: 02 Jun 2008 | Published: 01 Jan 2008

WHITE PAPER: This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.

Posted: 04 May 2009 | Published: 04 May 2009

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: Intentionally Designed Culture (IDC) is the systematic approach to identifying, effecting, and tracking the necessary behavioral changes in an organization.

Posted: 18 Jun 2008 | Published: 01 May 2008

WHITE PAPER: In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.

Posted: 25 Jan 2010 | Published: 25 Jan 2010