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Computer Support ServicesWhite Papers (View All Report Types)
 
LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011

NTR Global

Technology Assessment Vendor Viewpoint: Teradici Corporation
sponsored by Teradici Corporation
WHITE PAPER: This white paper gives a IT administrators a new approach to computer deployment management and PC functionality.
Posted: 10 Mar 2008 | Published: 01 Jan 2007

Teradici Corporation

Reduce Your TCO with Automated Workspace Management
sponsored by RES Software
WHITE PAPER: This white paper examines how to use automated workspace management products to reduce PC TCO by at least $197 per PC per year while maintaining end-user productivity.
Posted: 19 Feb 2010 | Published: 18 Feb 2010

RES Software

IDC - Supporting the Complex Data Center
sponsored by Dell, Inc.
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

Dell, Inc.

Atos Workplace Solutions and PCs with Intel vPro Technology
sponsored by Intel Corporation
WHITE PAPER: Based on its evaluation of the virtualization capabilities in PCs with Intel® vPro™ technology, Atos Origin is planning to add this new technology to the next version of the Atos Workplace solution.
Posted: 02 Oct 2006 | Published: 01 Oct 2006

Intel Corporation

Desktop Virtualization with Citrix XenDesktop - 3 Easy Steps to a Better Desktop
sponsored by Citrix
WHITE PAPER: The complexity and cost of running and maintaining the desktop has reached new heights in today's progressively mobile and global business environment. In this paper, we'll take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete.
Posted: 21 Apr 2009 | Published: 31 Dec 2008

Citrix

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles
sponsored by Wipro Technologies
WHITE PAPER: Wipro analysts gathered information from 106 IT organizations in North America, Great Britain, and Germany in March 2009. This whitepaper explores contributing factors that determine the optimal refresh rate for laptop and desktop PCs, using examples from the firms that participated in the survey.
Posted: 27 Jul 2009 | Published: 04 May 2009

Wipro Technologies

The Path to Securing Enterprise Desktops: From Personal Computers to Personalized Computing
sponsored by VMware, Inc.
WHITE PAPER: This IDC white paper considers desktop virtualization, specifically as made available by VMware's VDI and ACE; it also considers the benefits and limitations of these technologies and best use cases, exemplified through user case studies.
Posted: 07 Oct 2008 | Published: 01 Jul 2007

VMware, Inc.

Top 10 Skills in Demand in 2010
sponsored by Global Knowledge
WHITE PAPER: In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
Posted: 25 Jan 2010 | Published: 25 Jan 2010

Global Knowledge

Desktop Modernization Simplified
sponsored by RES Software
WHITE PAPER: This whitepaper will help you learn more about keeping the impact of desktop infrastructure changes to a minimum,  including centralization through virtual desktop computing, implementation of removable disk security and more.
Posted: 14 Oct 2013 | Published: 14 Oct 2013

RES Software
 
 
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