This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
Access this white paper to learn more about the current state of cloud service delivery. You'll learn how Quality of Service management is becoming more popular as mission-critical applications and services move to the cloud and get insight into the future of the enterprise cloud services trend.
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