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Communications Services White Papers (View All Report Types)
 
Don't Let Failed Calls Affect Business
sponsored by IR
WHITE PAPER: Keep customers from calling competitors. Learn how one multi-site automotive marketplace found out that calls failed to meet their franchises, and how they gained visibility for incident management and resolution.
Posted: 02 Jun 2016 | Published: 02 Jun 2016

IR

Protect Investments and Future Proof Existing Video Systems
sponsored by StarLeaf
WHITE PAPER: Identify one way to swiftly improve your existing video communication systems.
Posted: 16 May 2016 | Published: 16 May 2016

StarLeaf

Simplify Unified Communications Management
sponsored by IR
WHITE PAPER: Maintaining communications and collaboration within your enterprise can be complex and expensive. Discover why some companies are turning to service providers to keep their business running and overcome 5 common UC challenges.
Posted: 13 May 2016 | Published: 13 May 2016

IR

CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 12 Aug 2010

ComputerWeekly.com

Top Unified Communications Trends for Midsize Businesses
sponsored by Cisco
WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This guide compares the total-cost-of-ownership of various unified communications and collaboration platforms and explains how collaboration is critical to the success of the modern business.
Posted: 14 Apr 2014 | Published: 30 Sep 2013

Cisco

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Cisco

IBM SmartCloud for Social Business Mobility
sponsored by IBM
WHITE PAPER: This white paper introduces one company's portfolio of online services, including scalable and security-rich email, web conferencing, and social collaboration, that can help to improve employee responsiveness and effectiveness in support of social business.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

IBM

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing
sponsored by Vidyo, Inc.
WHITE PAPER: This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.
Posted: 07 May 2013 | Published: 31 Jul 2012

Vidyo, Inc.

Migration to IMPAX6 Helps Busy Maryland Hospital Meet Zero Downtime Goal
sponsored by HP and Intel® Xeon® processors
WHITE PAPER: Download this customer case study to learn how they implemented and deployed a BladeSystem architecture from HP that could support zero downtime goal for their trauma center.
Posted: 01 Aug 2013 | Published: 15 Nov 2011

HP and Intel® Xeon® processors
 
 
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