Communications Industries

WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER: Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.

Posted: 20 Aug 2008 | Published: 01 Apr 2007

WHITE PAPER: Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more.

Posted: 02 Mar 2009 | Published: 26 Feb 2009

WHITE PAPER: Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.

Posted: 12 Nov 2008 | Published: 12 Nov 2008

WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.

Posted: 15 Jan 2010 | Published: 15 Jan 2010

WHITE PAPER: Mobile TV is already booming on cellular infrastructures in unicast mode. Because unicast is not optimized to deliver the same content to many users at the same time a new solution is needed for mass-market deployment. This paper details this solut...

Posted: 16 Oct 2006 | Published: 01 Feb 2006

WHITE PAPER: The mobile transport network is one of the key considerations for mobile service providers planning a network transformation. This paper outlines the challenges associated with transforming the mobile transport network and presents the Alcatel-Lucent approach to effective transformation.

Posted: 03 Mar 2009 | Published: 03 Mar 2009

WHITE PAPER: Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.

Posted: 17 Sep 2009 | Published: 17 Sep 2009

WHITE PAPER: Check out this brief case study to learn how Genesis Wireless implemented Motorola wireless broadband solutions to produce significant cost savings and provide enhanced reliability.

Posted: 29 May 2008 | Published: 01 May 2008

WHITE PAPER: This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home.

Posted: 05 Jan 2009 | Published: 23 Dec 2008