IT Systems  >  

Communication Services

RSS Feed    Add to Google    Add to My Yahoo!
Communication Services White Papers (View All Report Types)
Ovum: Business tips for using SMS and web chat
sponsored by
WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Posted: 21 Oct 2011 | Published: 21 Feb 2011

How to Add Omnichannel Experiences to Your Contact Center
sponsored by Twilio
WHITE PAPER: 40% of contact center managers say that their IT doesn't meet current needs, and 80% say current systems won't meet future needs. But simply adding functions is too expensive. Discover a new approach to contact center improvements without using "rip and replace" methods or breaking the bank.
Posted: 05 Oct 2016 | Published: 05 Oct 2016


Outthinking Disruption in Communications: The 2020 CSP in the Cognitive Era
sponsored by IBM
WHITE PAPER: This executive report predicts that by 2020, successful content service providers will split along two lines: becoming digital service providers, or digital service enablers. Learn how you can change to fit this new landscape through techniques such as early integration with the IoT, network virtualization, and investing in cognitive systems.
Posted: 22 Sep 2016 | Published: 22 Sep 2016


New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

The Top Considerations for a Unified Communications Purchase
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

Cisco Systems, Inc.

Video Communications Benefits for Midmarket
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this exclusive resource to find out how video communications are benefiting midmarket enterprises and what your organization can do to take advantage of the new technology.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Are You Ready for Cloud-Based HD Video Collaboration?
sponsored by LifeSize
WHITE PAPER: At last, HD video collaboration has become inexpensive enough and easy enough for just about any business to use.
Posted: 27 Sep 2011 | Published: 27 Sep 2011


Improve Enterprise Email Systems with HP Messaging Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Find out how HP Messaging Services can increase the reliability and performance of email systems, and help better manage your infrastructure with consistent, efficient and cost-competitive services.
Posted: 04 Sep 2014 | Published: 30 Apr 2013

Hewlett-Packard Enterprise

The Solution for Engagement
sponsored by Avaya CenturyLink
WHITE PAPER: Your methods of communication are the connective tissue that holds your enterprise together. This white paper details how communications are evolving and how new platforms can benefit your business by delivering complete solutions that enable you to implement widespread engagement capabilities.
Posted: 01 Jul 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Getting Mobile Collaboration Right
sponsored by Avaya
WHITE PAPER: This valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy.
Posted: 19 Jun 2013 | Published: 19 Jun 2013

Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement