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Communication ServicesWhite Papers (View All Report Types)
 
Insights on scaling network efficiency economically
sponsored by HP
WHITE PAPER: Expectations run high in today's bandwidth-intensive, always-on computing world. Users expect instant access to applications, fast-streaming videos, jitter-free voice, and Web pages that load in the blink of an eye. Failing to meet these expectations can have a significant impact.
Posted: 11 Aug 2014 | Published: 31 Dec 2012

HP

The Confident Choice for Cisco® Unified Communications: Datasheet
sponsored by Insight and Plantronics
WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Insight and Plantronics

The Top Ten Requirements for a UC Solution
sponsored by ShoreTel
WHITE PAPER: Unified Communications (UC) has come a long way since VoIP was first introducted nearly two decades ago.  In the past ten years UC solutions have included colaboration tools to substantially improve how we do business.
Posted: 11 Aug 2014 | Published: 31 Dec 2013

ShoreTel

10 UC and Collaboration Tips to Empower your Strategy
sponsored by Insight
WHITE PAPER: This exclusive resource discusses how you can best utilize Unified Communication and Collaboration (UC&C) technologies to increase productivity and business value.
Posted: 12 Nov 2013 | Published: 12 Nov 2013

Insight

Upgrading to Cisco Unified Communications Manager Business Edition 6000
sponsored by Cisco Systems, Inc.
WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.
Posted: 07 Sep 2011 | Published: 07 Sep 2011

Cisco Systems, Inc.

Accelerating Unified Communications With an Enterprisewide Architecture
sponsored by Avaya
WHITE PAPER: To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized.
Posted: 22 Sep 2011 | Published: 22 Sep 2011

Avaya

Mobile Video: Introducing the Final Frontier
sponsored by Polycom, Inc.
WHITE PAPER: An IDC survey found the trend toward mobile and video is skyrocketing. 70% of  respondents either currently use videoconferencing or plan to use it in the next year. While different industries have their own set of optimal applications for going mobile with video, there are specific benefits for large manufacturers, outlined in this paper.
Posted: 07 Sep 2012 | Published: 07 Sep 2012

Polycom, Inc.

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Cisco

Readying your Portals for Social Business
sponsored by IBM
WHITE PAPER: Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
Posted: 16 Nov 2011 | Published: 16 Aug 2011

IBM

SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage
 
 
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