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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 
Definition continues below.
Churn White Papers (View All Report Types)
76 - 100 of 957 Matches Previous Page  |  Next Page
All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015


Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits
sponsored by
WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
Posted: 21 Oct 2011 | Published: 11 Feb 2011

Analytics Insights Deliver Competitive Differentiation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this resource, learn how retailers should capitalize on omni-channel commerce by leveraging business intelligence from social media and use predictive analytics to optimize business strategies and maximize profitability.
Posted: 22 Jan 2014 | Published: 31 Jul 2013

Hewlett Packard Enterprise

APIs for the Skies: The Only Way Is Up
sponsored by TIBCO Software Inc.
WHITE PAPER: In this white paper, learn how airlines, like many other industries, can leverage application programming interfaces (APIs) to tackle everything from business-to-business integrations to the creation of mobile apps. Read on to see how APIs can help airlines specifically meet customers where they are.
Posted: 11 Nov 2015 | Published: 08 Oct 2015

TIBCO Software Inc.

Are You Ready for the Demand-Driven Customer?
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Today's consumers ask for more from customer service. Learn how to help customers in the right channel, with the right information, at the right time.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

Hewlett Packard Enterprise

Assessing the Business Value of IBM Digital Experience on Cloud
sponsored by IBM
WHITE PAPER: View this IDC research report to learn how businesses are adopting cloud technologies to improve customer experiences, and discover vendor capabilities that can lead to: cost reductions, increased productivity, and more.
Posted: 17 Nov 2015 | Published: 17 Nov 2015


Automating Customer Contact Centers to Gain Agility and Analytic Insights
sponsored by Genesys
WHITE PAPER: This informative resource explains how a VCC can enable greater mobility in your organization. Read on to access 7 key advantages and 6 vital benefits of VCCs; a checklist of best-in-class VCC features; 3 use cases for VCCs; and more.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


Automating Fax and Email Orders into ERP
sponsored by Esker Inc.
WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.

An Integrated Solution for Context-based Customer Experience Management
sponsored by Avaya
WHITE PAPER: Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing  together state-of-the art applications, fully preserving customer context.
Posted: 10 Jun 2011 | Published: 10 Jun 2011


Answers to Top BRMS Questions
sponsored by IBM
WHITE PAPER: Answers to ten frequently asked questions about what business rule management systems are and how they are used.
Posted: 12 Dec 2010 | Published: 12 Dec 2010


ARC View In Dynamic Market, Consumer Goods Companies Rely on Manufacturing Operations Management Systems
sponsored by Apriso Corporation
WHITE PAPER: In this paper, discover a manufacturing operations management (MOM) platform and system has seen proven success in consumer goods companies.
Posted: 31 Oct 2011 | Published: 27 Oct 2011

Apriso Corporation

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
sponsored by Cisco Systems, Inc.
WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 25 Sep 2008 | Published: 25 Sep 2008

Cisco Systems, Inc.

Are You Ready For a New Era in B2B Collaboration?
sponsored by IBM
WHITE PAPER: This white paper examines what companies can do to modernize their approach to business-to-business collaboration in response to trends like globalization, consumerization, and mobility.
Posted: 03 Sep 2014 | Published: 31 Mar 2014


Are You Ready for Economic Bounce Back?
sponsored by Micro Focus, Ltd
WHITE PAPER: This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
sponsored by IBM Line of Business
WHITE PAPER: The U.S. healthcare system is on an unsustainable path that will force its transformation.
Posted: 22 Feb 2008 | Published: 01 Jan 2007

IBM Line of Business

Assuring Asset Documentation Integrity
sponsored by McLaren Software
WHITE PAPER: In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.
Posted: 01 Feb 2008 | Published: 01 Jul 2007

McLaren Software

AT&T Business Continuity Survey: 2008
sponsored by AT&T Corp
WHITE PAPER: The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.
Posted: 06 Oct 2008 | Published: 04 Oct 2008

AT&T Corp

Automate Your Business Processes with the Digital Mailroom
sponsored by Kofax, Inc.
WHITE PAPER: Check out this exclusive white paper to uncover the tool capable of transforming documentation reception and processing into a more efficient "digital mailroom", so you can improve customer service, reduce costs and more.
Posted: 03 Apr 2014 | Published: 31 Dec 2013

Kofax, Inc.

Automated Invoice Processing into Oracle E-Business Suite
sponsored by ReadSoft
WHITE PAPER: Document automation will add to the company's bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected.
Posted: 20 Aug 2009 | Published: 19 Aug 2009


Automated Job Management
sponsored by Hitachi Asia Ltd.
WHITE PAPER: With a job management system, you can automate job management for easier, more effective management across a complex IT landscape. View this informative resource to explore the benefits of the Hitachi JP1 job management system.
Posted: 27 Dec 2013 | Published: 31 Dec 2008

Hitachi Asia Ltd.

Automating a Unified Physical Infrastructure
sponsored by Panduit
WHITE PAPER: Read our fourth newsletter featuring research from Gartner to learn how to support business requirements and customer demands in the datacenter while reducing capital and operational expenses.
Posted: 01 Oct 2010 | Published: 20 Aug 2010


Automating Job Card Generation for Maintenance, Repair and Overhaul
sponsored by Enigma, Inc.
WHITE PAPER: Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.
Posted: 11 Mar 2008 | Published: 01 Oct 2007

Enigma, Inc.

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Automating Your SOA Center of Excellence
sponsored by WebLayers
WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance.
Posted: 05 May 2008 | Published: 01 Mar 2008


Avoid Overlooking the Growing Fraud Threat When Planning AP Automation
sponsored by SAP America, Inc.
WHITE PAPER: This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain.
Posted: 11 Dec 2009 | Published: 11 Dec 2009

SAP America, Inc.
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CHURN DEFINITION (continued): …  and especially attrition. The rate of attrition, known as the churn rate, is an important business metric.Churn is frequently spoken of in a communications context, where it refers to the tendency of Internet and cell-phone subscribers to switch providers. The most common reasons for churn are dissatisfaction with an existing provider, the lure of a lower price for equivalent service from a different provider, and the lure of better service for the same price from a different provider. Churn can also result from achange in the subscriber's geographic location, the desire for increasedconnection … 
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