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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
ChurnWhite Papers (View All Report Types)
76 - 100 of 851 Matches Previous Page  | Next Page
Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
sponsored by Global Knowledge
WHITE PAPER: In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database.
Posted: 26 Jul 2013 | Published: 26 Jul 2013

Global Knowledge

BBVA seamlessly monitors and improves its online reputation
sponsored by IBM
WHITE PAPER: This white paper examines a business case for analytics at financial institutions. BBVA, a global group that offers individual and corporate customers a range of financial and non-financial products and services, was interested in knowing what new and existing clients were saying about the business through social media.
Posted: 10 Dec 2012 | Published: 30 Nov 2012

IBM

Behavior-Driven Development and BRMS
sponsored by Red Hat
WHITE PAPER: Download this whitepaper to learn how organizations can keep pace with the demands of our rapid global marketplace with a combination of software and professional services from Red Hat.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

Red Hat

Behavior-Driven Development and Business Rules Management System
sponsored by Red Hat
WHITE PAPER: View this helpful white paper to learn more about three development frameworks, that when integrated, comprise an approach to business rules management system (BRMS) development that ensures fast application delivery and the ability to keep up with market change.
Posted: 04 Dec 2013 | Published: 31 Jul 2013

Red Hat

Best Practices for Web Content Management System Selection
sponsored by e-Spirit AG
WHITE PAPER: This expert eGuide provides best practices for selecting a Web content management (WCM) system and how you can rein in the content chaos.
Posted: 27 Mar 2014 | Published: 27 Mar 2014

e-Spirit AG

Automated Invoice Processing into Oracle E-Business Suite
sponsored by ReadSoft
WHITE PAPER: Document automation will add to the company's bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected.
Posted: 20 Aug 2009 | Published: 19 Aug 2009

ReadSoft

Automated Job Management
sponsored by Hitachi Asia Ltd.
WHITE PAPER: With a job management system, you can automate job management for easier, more effective management across a complex IT landscape. View this informative resource to explore the benefits of the Hitachi JP1 job management system.
Posted: 27 Dec 2013 | Published: 31 Dec 2008

Hitachi Asia Ltd.

Automating a Unified Physical Infrastructure
sponsored by Panduit
WHITE PAPER: Read our fourth newsletter featuring research from Gartner to learn how to support business requirements and customer demands in the datacenter while reducing capital and operational expenses.
Posted: 01 Oct 2010 | Published: 20 Aug 2010

Panduit

Automating Fax and Email Orders into ERP
sponsored by Esker Inc.
WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.

Automating Job Card Generation for Maintenance, Repair and Overhaul
sponsored by Enigma, Inc.
WHITE PAPER: Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.
Posted: 11 Mar 2008 | Published: 01 Oct 2007

Enigma, Inc.

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Automating Your SOA Center of Excellence
sponsored by WebLayers
WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance.
Posted: 05 May 2008 | Published: 01 Mar 2008

WebLayers

Avoid Overlooking the Growing Fraud Threat When Planning AP Automation
sponsored by SAP America, Inc.
WHITE PAPER: This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain.
Posted: 11 Dec 2009 | Published: 11 Dec 2009

SAP America, Inc.

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series
sponsored by Sterling Commerce Manufacturing Solutions
WHITE PAPER: Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and...
Posted: 05 Mar 2008 | Published: 01 Jul 2006

Sterling Commerce Manufacturing Solutions

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.
Posted: 02 Sep 2010 | Published: 02 Sep 2010

SAP America, Inc.

Beating the Browser Wars: How to Win the Battle for Web Performance
sponsored by Gomez
WHITE PAPER: The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.
Posted: 03 Aug 2009 | Published: 03 Aug 2009

Gomez

Becoming Value-driven: Focusing on What Matters Most
sponsored by IBM
WHITE PAPER: This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: 20 Aug 2008 | Published: 20 Aug 2008

IBM

Behavior Driven Development: Agile Testing with Red Hat JBoss BRMS
sponsored by Red Hat
WHITE PAPER: In this resource, discover how a software development process known as behavior-driven development, combined with a tool that integrates business rules management, business process management (BPM), and complex event processing (CEP), enables you to speed up and improve the application delivery lifecycle.
Posted: 08 Aug 2013 | Published: 30 Jun 2013

Red Hat

Being Agile in a Non-Agile World
sponsored by Ivar Jacobson Consulting
WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Ivar Jacobson Consulting

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

Benefits and methods of implementing BPM on System z
sponsored by IBM
WHITE PAPER: This white paper is intended to inform the reader of what business process management (BPM) is about, the benefits that can be obtained from its implementation, how to place BPM into operation and why IBM WebSphere® Process Server should be deployed on the IBM System z™ mainframe.
Posted: 15 Jun 2010 | Published: 01 Mar 2008

IBM

Best Practices for Automating SAP® Order-to-Cash
sponsored by Winshuttle, LLC
WHITE PAPER: This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data.
Posted: 04 Dec 2008 | Published: 04 Dec 2008

Winshuttle, LLC

Best Practices for Customer Service
sponsored by Oracle Corporation
WHITE PAPER: Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction.
Posted: 04 Aug 2013 | Published: 02 Aug 2013

Oracle Corporation

Best Practices for Endpoint Data Loss Prevention
sponsored by Symantec Corporation
WHITE PAPER: Find out the best practices for planning for and deploying an endpoint DLP tool in your corporation. The technology overview section of this document provides a closer look on how DLP works with other existing technologies and how best to integrate DLP in your environment.
Posted: 24 Sep 2008 | Published: 24 Sep 2008

Symantec Corporation

Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012

LogMeIn, Inc.
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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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