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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies  … 
Definition continues below.
ChurnWhite Papers (View All Report Types)
76 - 100 of 931 Matches Previous Page  | Next Page
An Exceptional Customer Experience Platform in the Cloud
sponsored by NEC
WHITE PAPER: Find out which industry-leading vendor has the cloud-enabled customer experience solution needed to achieve countless benefits, including improved customer satisfaction.
Posted: 18 Nov 2014 | Published: 31 Dec 2013

NEC

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits
sponsored by ComputerWeekly.com
WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
Posted: 21 Oct 2011 | Published: 11 Feb 2011

ComputerWeekly.com

Analytics Insights Deliver Competitive Differentiation
sponsored by Hewlett-Packard Company
WHITE PAPER: In this resource, learn how retailers should capitalize on omni-channel commerce by leveraging business intelligence from social media and use predictive analytics to optimize business strategies and maximize profitability.
Posted: 22 Jan 2014 | Published: 31 Jul 2013

Hewlett-Packard Company

Are the Lights Still On? Meeting the Omni-Channel Marketing Challenge
sponsored by Infor
WHITE PAPER: Learn how an omni-channel marketing strategy can help you deliver an exceptional customer experience at all times.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Are You Looking for a Way to End the Finger Pointing and Improve your Customers’ Experience?
sponsored by CA Technologies.
WHITE PAPER: This white paper explains the benefits of a monitoring solution that equips enterprise IT organizations and service providers with capabilities to dramatically improve service quality and reduce the costs and time of IT service delivery.
Posted: 04 Jun 2014 | Published: 30 Apr 2014

CA Technologies.

Assess IT as a service : Enterprise Cloud Services–Virtual Private Cloud, Proof of Concept
sponsored by Hewlett-Packard Limited
WHITE PAPER: Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems.
Posted: 16 Aug 2012 | Published: 16 Aug 2012

Hewlett-Packard Limited

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

Automotive Supply Chains Need a Makeover
sponsored by OpenText GXS
WHITE PAPER: Find out how a cloud-based B2B solution can help automotive manufacturing companies optimize their supply chain.
Posted: 13 Jun 2014 | Published: 30 Nov 2013

OpenText GXS

An Integrated Solution for Context-based Customer Experience Management
sponsored by Avaya
WHITE PAPER: Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing  together state-of-the art applications, fully preserving customer context.
Posted: 10 Jun 2011 | Published: 10 Jun 2011

Avaya

Answers to Top BRMS Questions
sponsored by IBM
WHITE PAPER: Answers to ten frequently asked questions about what business rule management systems are and how they are used.
Posted: 12 Dec 2010 | Published: 12 Dec 2010

IBM

ARC View In Dynamic Market, Consumer Goods Companies Rely on Manufacturing Operations Management Systems
sponsored by Apriso Corporation
WHITE PAPER: In this paper, discover a manufacturing operations management (MOM) platform and system has seen proven success in consumer goods companies.
Posted: 31 Oct 2011 | Published: 27 Oct 2011

Apriso Corporation

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
sponsored by Cisco Systems, Inc.
WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 25 Sep 2008 | Published: 25 Sep 2008

Cisco Systems, Inc.

Are You Ready For a New Era in B2B Collaboration?
sponsored by IBM
WHITE PAPER: This white paper examines what companies can do to modernize their approach to business-to-business collaboration in response to trends like globalization, consumerization, and mobility.
Posted: 03 Sep 2014 | Published: 31 Mar 2014

IBM

Are You Ready for Economic Bounce Back?
sponsored by Micro Focus, Ltd
WHITE PAPER: This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
sponsored by IBM Line of Business
WHITE PAPER: The U.S. healthcare system is on an unsustainable path that will force its transformation.
Posted: 22 Feb 2008 | Published: 01 Jan 2007

IBM Line of Business

Assuring Asset Documentation Integrity
sponsored by McLaren Software
WHITE PAPER: In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.
Posted: 01 Feb 2008 | Published: 01 Jul 2007

McLaren Software

AT&T Business Continuity Survey: 2008
sponsored by AT&T Corp
WHITE PAPER: The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.
Posted: 06 Oct 2008 | Published: 04 Oct 2008

AT&T Corp

Automate Your Business Processes with the Digital Mailroom
sponsored by Kofax, Inc.
WHITE PAPER: Check out this exclusive white paper to uncover the tool capable of transforming documentation reception and processing into a more efficient "digital mailroom", so you can improve customer service, reduce costs and more.
Posted: 03 Apr 2014 | Published: 31 Dec 2013

Kofax, Inc.

Automated Invoice Processing into Oracle E-Business Suite
sponsored by ReadSoft
WHITE PAPER: Document automation will add to the company's bottom line, save time, better business processes, and increased control. This paper will demonstrate how to automate the AP process within Oracle E-Business Suite, and what type of investment will need to be made and what kind of benefits can be expected.
Posted: 20 Aug 2009 | Published: 19 Aug 2009

ReadSoft

Automated Job Management
sponsored by Hitachi Asia Ltd.
WHITE PAPER: With a job management system, you can automate job management for easier, more effective management across a complex IT landscape. View this informative resource to explore the benefits of the Hitachi JP1 job management system.
Posted: 27 Dec 2013 | Published: 31 Dec 2008

Hitachi Asia Ltd.

Automating a Unified Physical Infrastructure
sponsored by Panduit
WHITE PAPER: Read our fourth newsletter featuring research from Gartner to learn how to support business requirements and customer demands in the datacenter while reducing capital and operational expenses.
Posted: 01 Oct 2010 | Published: 20 Aug 2010

Panduit

Automating Fax and Email Orders into ERP
sponsored by Esker Inc.
WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.

Automating Job Card Generation for Maintenance, Repair and Overhaul
sponsored by Enigma, Inc.
WHITE PAPER: Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays.
Posted: 11 Mar 2008 | Published: 01 Oct 2007

Enigma, Inc.

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Automating Your SOA Center of Excellence
sponsored by WebLayers
WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance.
Posted: 05 May 2008 | Published: 01 Mar 2008

WebLayers
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CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

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