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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 
Definition continues below.
Churn White Papers (View All Report Types)
126 - 150 of 957 Matches Previous Page  |  Next Page
Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett Packard Enterprise

Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center
sponsored by Genesys
WHITE PAPER: This white paper will outline how your organization can improve customer service by improving Customer experience management, to track, oversee, and organize interactions across all touch points and channels between each customer and the organization. Read now to learn more.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


Brand Enthusiasm: More Than Loyalty
sponsored by IBM
WHITE PAPER: This study reflects the new reality: consumer propensity is alive and well. Read on and learn how to use this information to revitalize your strategy for communicating, engaging and sharing with customers.
Posted: 05 Aug 2015 | Published: 28 Nov 2014


Bring “Dead” Leads Back to Life
sponsored by Conversica
WHITE PAPER: This white paper describes the tool PHP support company Zend used to engage consistently and persistently with leads, as well as increase conversion rate by 18%. Learn how even leads that are considered "dead" can be leveraged with the right lead management strategy.
Posted: 16 Sep 2015 | Published: 16 Sep 2015


Budgeting: Beyond Spreadsheets
sponsored by IBM
WHITE PAPER: With new technologies, companies are automating the budgeting, forecasting and reporting process. Learn how you can get faster reports and data that fuel "what is" and "what if" scenarios.
Posted: 15 Oct 2010 | Published: 15 Jan 2010


Beyond Disaster Recovery: Becoming a Resilient Business
sponsored by IBM
WHITE PAPER: In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure's response and test overall resiliency.
Posted: 27 Oct 2008 | Published: 27 Oct 2008


Beyond Disaster Recovery: Becoming a Resilient Business Organization
sponsored by IBM Software Group
WHITE PAPER: Discover how to combine several risk management strategies into a single integrated one, making your infrastructure able to respond to the threat of disaster.
Posted: 05 Dec 2007 | Published: 01 Jan 2007

IBM Software Group

Beyond Search: Improve Insight and Decisions by Unifying Information
sponsored by Attivio, Inc.
WHITE PAPER: This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
Posted: 24 Feb 2010 | Published: 24 Feb 2010

Attivio, Inc.

Beyond the Crossroads: How Business-Savvy CIOs Enable Top-Performing Enterprises and How Top-Performing Enterprises Leverage Business-Savvy CIOs
sponsored by IBM
WHITE PAPER: According to industry leaders and pundits in 2006, the role of the CIO was at a crossroads. Read the white paper to see how CIOs are beginning to seize this opportunity to play increasingly impactful strategic roles within their enterprise, and how IBM research can provide CIOs with the skills necessary to become a Business-Savvy CIO.
Posted: 26 Aug 2010 | Published: 19 Aug 2010


Big data and analytics for a holistic customer journey
sponsored by IBM
WHITE PAPER: In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience.
Posted: 25 Nov 2013 | Published: 31 Aug 2013


Big Data in Big Companies
sponsored by Red Hat
WHITE PAPER: Explore the following white paper to join analytics pioneer, Tom Davenport, as he reveals the findings of how big data fits into the data and analytics infrastructure of 20 large organizations. Find out how these companies are handling big data, the tools and skill sets used to maximize ROI, and what the future holds with analytics 3.0.
Posted: 17 Apr 2014 | Published: 21 Apr 2014

Red Hat

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
sponsored by IBM
WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
Posted: 15 Nov 2013 | Published: 31 Oct 2013


Billing as a Strategy for Building Customer Loyalty and Retention
sponsored by Fusebill
WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
Posted: 30 Dec 2013 | Published: 30 Dec 2013


Bonobos Improves Web Site Performance to Gear Up for Cyber Monday
sponsored by SOASTA, Inc
WHITE PAPER: Trying to avoid another online retail season riddled with website performance issues, Bonobos CTO Michael Hart turned to SOASTA. Read this informative case study today to learn to learn about the weeks Bonobos spent testing SOASTA CloudTest On-Demand in order to simulate customers going through the entire purchase cycle.
Posted: 09 Jul 2013 | Published: 09 Jul 2013


Boost Your Image: Master the Three Stages of Video Conferencing Success
sponsored by Citrix Online Go To Meeting
WHITE PAPER: This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.
Posted: 13 Jan 2012 | Published: 13 Jan 2012

Citrix Online Go To Meeting

Borderless Network Access
sponsored by Cisco Systems, Inc.
WHITE PAPER: Borderless Networks, a Cisco® next-generation architecture for agile delivery of services and applications, delivers a new workspace experience, connecting anyone, anywhere, using any device, to any resource: securely, reliably, and seamlessly. Read this paper to learn more about the Cisco Borderless Networks architecture.
Posted: 23 Mar 2010 | Published: 23 Mar 2010

Cisco Systems, Inc.

BPM and SOA: A Strategic Alliance
sponsored by Wipro Technologies
WHITE PAPER: This whitepaper describes the concept of combining BPM and SOA to create greater business agility. It details the disadvantages of BPM and SOA in silos and lists the advantages of using BPM and SOA together.
Posted: 12 Jun 2007 | Published: 01 May 2006

Wipro Technologies

BPM Patterns & Practices in Industry
sponsored by Oracle India Pvt. Ltd
WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM.
Posted: 31 May 2013 | Published: 25 Jun 2012

Oracle India Pvt. Ltd

BPM Patterns and Practices in Industry
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM.
Posted: 18 Sep 2012 | Published: 18 Sep 2012

Oracle Corporation UK Ltd

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

Bridge the Gap Between Business and IT with Red Hat JBoss BPM Suite 6
sponsored by Red Hat
WHITE PAPER: In this resource, discover a BPM suite that helps bridge the gap between business and IT, empowering non-technical and technical users alike to define and manage business processes across the enterprise
Posted: 18 Apr 2014 | Published: 30 Sep 2013

Red Hat

Bringing the Power of Web 2.0 to the Enterprise
sponsored by OpenText Corporation
WHITE PAPER: The key to Enterprise 2.0 is to bring the worlds of ECM and Web 2.0 together, so that companies can gain the best of both.
Posted: 14 May 2008 | Published: 09 May 2008

OpenText Corporation

Budgeting Survey:Benchmarks & Issues
sponsored by Centage
WHITE PAPER: This white paper discusses the results of a budgeting survey aimed at discovering the most significant budgeting, forecasting, and reporting issues troubling today’s CFOs.
Posted: 29 May 2012 | Published: 29 May 2012


Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Calabrio, Inc.
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CHURN DEFINITION (continued): …  and especially attrition. The rate of attrition, known as the churn rate, is an important business metric.Churn is frequently spoken of in a communications context, where it refers to the tendency of Internet and cell-phone subscribers to switch providers. The most common reasons for churn are dissatisfaction with an existing provider, the lure of a lower price for equivalent service from a different provider, and the lure of better service for the same price from a different provider. Churn can also result from achange in the subscriber's geographic location, the desire for increasedconnection … 
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