Churn White Papers

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 25, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn White Papers (View All Report Types)
101 - 125 of 756 Matches Previous Page \| Next Page

Branded Video Posts: Using Multimedia to Increase Engagement sponsored by Oracle Corporation WHITE PAPER: Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience. Posted: 02 Jan 2013 \| Published: 30 Sep 2012 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Social Computing \| Web 2.0

Bridging Channels Strengthens Customer Relationships sponsored by Infor WHITE PAPER: Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Posted: 26 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Bringing Social Media Interactions into the Contact Center sponsored by Avaya WHITE PAPER: Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits. Posted: 25 Oct 2012 \| Published: 31 Dec 2011 TOPICS: Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking

Budgeting: Beyond Spreadsheets sponsored by IBM WHITE PAPER: With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more. Posted: 15 Oct 2010 \| Published: 15 Jan 2010 TOPICS: Budgeting \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Forecast/Demand Management Software \| Forecasting, planning and budgeting software \| Software Selection

Build a successful business case for a Single Customer View sponsored by QAS WHITE PAPER: This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans. Posted: 26 Nov 2012 \| Published: 30 Jun 2012 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Data Analytics

Building Value in the Market for Managed Services sponsored by N-able Technologies WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| Business Processes \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Host Management \| Hosting Services \| Management Service Providers \| Outsourcing

Business Analytics in the cloud: Driving business innovation through cloud computing and analytics solutions sponsored by IBM WHITE PAPER: It's no secret that businesses who build strong analytically oriented teams can set themselves apart from the crowd. Consult this white paper to learn more about how analytical are changing the game of corporate sales and supply chain operations. Find out how your business can balance quantifiable benefits against risks to make the right decisions. Posted: 14 May 2013 \| Published: 14 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| Customer Service \| Data Center Management \| Social Computing \| Social Networking

Boost Your Image: Master the Three Stages of Video Conferencing Success sponsored by Citrix Online Go To Meeting WHITE PAPER: This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Videoconferences

Borderless Network Access sponsored by Cisco Systems, Inc. WHITE PAPER: Borderless Networks, a Cisco® next-generation architecture for agile delivery of services and applications, delivers a new workspace experience, connecting anyone, anywhere, using any device, to any resource: securely, reliably, and seamlessly. Read this paper to learn more about the Cisco Borderless Networks architecture. Posted: 23 Mar 2010 \| Published: 23 Mar 2010 TOPICS: Application Performance Management \| Collaboration \| Customer Service \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Performance \| Network Security \| Networking \| Networking Hardware

BPM and SOA: A Strategic Alliance sponsored by Wipro Technologies WHITE PAPER: This whitepaper describes the concept of combining BPM and SOA to create greater business agility. It details the disadvantages of BPM and SOA in silos and lists the advantages of using BPM and SOA together. Posted: 12 Jun 2007 \| Published: 01 May 2006 TOPICS: Application Integration \| Business IT Alignment \| Business Process Management \| Business Processes \| SOA \| SOA Governance \| Web Development \| Web Services

BPM Patterns and Practices in Industry sponsored by Oracle Corporation UK Ltd WHITE PAPER: This paper reviews common BPM adoption patterns and best-practices across different industries to illustrate the value of BPM. Posted: 18 Sep 2012 \| Published: 18 Sep 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Oracle (Product)

Breaking Down the Barriers to Business sponsored by Sage (UK) Limited WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business. Posted: 12 Mar 2010 \| Published: 12 Mar 2010 TOPICS: Business Management \| Collaboration \| Customer Service \| Data Management \| Enterprise Content Management \| Information Management \| Knowledge Management

Bringing the Power of Web 2.0 to the Enterprise sponsored by OpenText Corporation WHITE PAPER: The key to Enterprise 2.0 is to bring the worlds of ECM and Web 2.0 together, so that companies can gain the best of both. Posted: 14 May 2008 \| Published: 09 May 2008 TOPICS: Business Processes \| Enterprise Content Management \| Social Networking \| Software \| Wireless Broadband

Budgeting Survey:Benchmarks & Issues sponsored by Centage WHITE PAPER: This white paper discusses the results of a budgeting survey aimed at discovering the most significant budgeting, forecasting, and reporting issues troubling today’s CFOs. Posted: 29 May 2012 \| Published: 29 May 2012 TOPICS: Budgeting \| Business Activity Monitoring \| Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Services \| Financial Statements \| Financing \| SAP (Product)

Building a Business Case for your Next-Generation QA Solution sponsored by Calabrio, Inc. WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. Posted: 21 Jun 2011 \| Published: 21 Jun 2011 TOPICS: Application Integration \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Customer Service \| Customer Service Best Practices

Building and Operating a Network Operating Center (NOC) and Help Desk sponsored by ConnectWise WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Network Operations Centers

Building Success in the Cloud sponsored by Citrix Systems, Inc. WHITE PAPER: Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers. Posted: 29 Aug 2012 \| Published: 29 Aug 2012 TOPICS: Architectures \| Cloud Computing \| Cloud Management \| Customer Service \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Platform as a service \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Business Beyond Boundaries: Gaining Competitive Advantage in a Global Economy - A Joint SAP and Crossgate Paper sponsored by Crossgate WHITE PAPER: In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more. Posted: 18 Feb 2010 \| Published: 18 Feb 2010 TOPICS: Business Architectures \| Business Communications \| Business Process Management \| Business Processes \| Collaboration \| Collaborative Product Development \| ERP \| Partnerships \| Product Life Cycles \| SAP (Product)

Business Case for Integrated Unified Communications and Contact Center Solution sponsored by ShoreTel WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates. Posted: 08 Jun 2012 \| Published: 30 Jun 2010 TOPICS: Collaboration \| Contact Center Management \| Contact Center Software \| Contact Centers \| Contact Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Instant Messaging \| Teleconferences \| Unified Messaging \| Unified Messaging Systems \| Videoconferences

Business Continuity Management sponsored by Matrix42 WHITE PAPER: This White paper explains the concept of Business Continuity and demonstrates how matrix42 Empirum supports the Business Continuity Strategy in the enterprise. Posted: 17 Sep 2008 \| Published: 12 Sep 2008 TOPICS: Business Continuity Planning \| Business Processes \| Globalization \| RPO \| RTO

Business Intelligence for the Retail Industry sponsored by SAP AG WHITE PAPER: To gain greater business insight and transparency, organisations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analysed. This paper we discusses how technological advances are enabling improved decision making. Posted: 15 Sep 2010 \| Published: 23 Jan 2009 TOPICS: Best Practices \| Business Intelligence \| Business Processes \| Collaboration \| Data Collection \| Data Warehouses \| Retail Trade Industry

Business Intelligence: The Definitive Guide for Midsize Organizations sponsored by SAP America, Inc. WHITE PAPER: Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. Posted: 09 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Systems \| Customer Satisfaction \| Dashboards \| Data Management \| Decision Support Databases \| OLAP \| Reporting Software \| SMBs \| Spreadsheets

Business Process Improvement with IBIS RBE Plus sponsored by IBIS America LLC WHITE PAPER: In this white paper, discover RBE Plus Analysis, a system designed by IBIS experts in SAP to pinpoint problem areas in business processes, master data and customizing usage and communicate the results with fact-based, easy to use content front-ended by a browser-based navigation tool. Posted: 04 Nov 2011 \| Published: 04 Nov 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| SAP (Product)

Business Process Lifecycle Management (BPLM) Enabled SAP Implementation sponsored by Atos Origin WHITE PAPER: In this paper a 20 year veteran in the chemical manufacturing sector provides Best Practices for BPLM enabled SAP implementations. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Best Practices \| Business Process Automation \| Business Process Management \| Business Processes \| Enterprise Content Management \| Enterprise Resource Management \| ERP \| ERP Software \| SAP (Product)

Business Process Management Solution Implementation Guide sponsored by IBM WHITE PAPER: The BPM Solution Implementation Guide, an IBM® Redpaper™, provides a practical approach to rapid Business Process Management solution delivery. It describes how to analyze, model, and manage processes in the context of a real healthcare scenario. Posted: 09 Dec 2010 \| Published: 09 Dec 2010 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Collaboration \| Dashboards \| Health Care Industry \| SOA \| SOA Governance \| Web 2.0

101 - 125 of 756 Matches Previous Page 3 4 5 6 7 8 Next Page

CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

Browse by Report Type:
Churn White Papers | Churn Multimedia | Churn IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement