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Jun 19, 2013

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Introducing IBM Lotus Sametime 7.5 sponsored by Insight WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m... Posted: 07 Dec 2006 \| Published: 01 Mar 2006 TOPICS: Instant Messaging \| Instant Messaging Software \| Internet Chat \| Lotus Notes \| Lotus Sametime \| Social Networking \| Software Upgrades \| VoIP \| Web Conferencing Software

Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: 25 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance sponsored by Genesys WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers. Posted: 18 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Business Performance Management \| Call Center Management \| Call Centers \| CRM \| Customer Interaction Services \| Internet Chat \| IVR \| Real-time Analytics \| Sales

Software Education Series Part One: A Guide to Service Catalogues sponsored by Cherwell WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well. Posted: 25 Jan 2013 \| Published: 23 Jan 2013 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| Service Creation Tools \| Service Level Management

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

Get value sooner. HP Enterprise Cloud Services for SAP Applications sponsored by Hewlett-Packard Limited WHITE PAPER: Read this white paper to learn about new virtual private cloud services that can help you meet the pressing demands of your end-users without overstretching your budget. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Service Management \| IT Services \| Private Cloud \| Private cloud computing

Ensure Optimal Infrastructure Support for Mobility sponsored by Dimension Data WHITE PAPER: This report examines the area of IT services operations and shows the relationship it holds to mobile device management. Posted: 10 Jun 2013 \| Published: 10 Jun 2013 TOPICS: Applications Management \| Handheld Device Security \| Handheld Devices \| IT Governance \| IT Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile IP \| Mobile Workers

ESG: The Changing Landscape of Desktop Virtualization sponsored by VMware, Inc. WHITE PAPER: Desktop virtualization is quickly becoming a top IT priority as businesses of all sizes adapt to the proliferation of endpoint devices, mobilization of the workforce, and simplified endpoint management. Access this white paper to learn more about the benefits of desktop virtualization. Posted: 14 Aug 2012 \| Published: 29 Feb 2012 TOPICS: Data Center Management \| Data Center Networking \| Data Centers \| Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

How Virtualization and Cloud Computing Move SMBs Forward sponsored by VMware, Inc. WHITE PAPER: This white paper explores the opportunities for small and medium-size businesses to break through perceived technology barriers and achieve greater business success through virtualizations. Posted: 08 Aug 2012 \| Published: 29 Jun 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Small Businesses

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

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