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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

Cloud-Enabled ITaaS: Growing Your Business in the Cloud
sponsored by Dell, Inc.
WHITE PAPER: This white paper advises you on how to get started and grow your cloud service quickly, while minimizing capital and operating costs, as well as risk. Read on here to key into cloud-enabled features.
Posted: 14 Aug 2015 | Published: 31 Mar 2015

Dell, Inc.

Become a Strategic Enabler of Digital Business
sponsored by Unisys
WHITE PAPER: This white paper discusses the capabilities of an ITSM platform designed for today's business environment.
Posted: 24 Aug 2015 | Published: 31 Jul 2015


Five Ways To Ensure the Success of Your Digital Workspace
sponsored by Dell, Inc.
WHITE PAPER: In this Forrester report, you will learn 5 ways to guarantee superior user experience and ensure the success of your digital workspace. Read on now to access these 5 measures, as well as some takeaway advice about lowering IT costs while improving security and user experience.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

Dell, Inc.

Dell PowerEdge R630 Configuration for MS Private Cloud Fast Track
sponsored by Dell and Microsoft
WHITE PAPER: View this solution brief to discover a flexible reference architecture designed for simple, scalable Microsoft Private Cloud deployments.
Posted: 18 May 2015 | Published: 18 May 2015

Dell and Microsoft

Higher Education IT Challenges: Three Axes of Optimization for Higher Service Efficiency
sponsored by Efficientip
WHITE PAPER: This exclusive white paper explains three axes of optimization for higher service efficiency in higher education and other enterprises with complex networking needs. Read more to learn about one solution to all of your complex network infrastructure needs.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

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