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Call Distribution Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Most Important Feature in UC
sponsored by Mitel Networks Limited
WHITE PAPER: This white paper discusses how flexibility is critical to unified communications (UC) in any enterprise. By replacing traditional voice communications with a cloud based alternative, you gain scalability and access to future technological advancements.
Posted: 13 Apr 2016 | Published: 29 May 2015

Mitel Networks Limited

The Big Data Service Desk: The ITSM Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, examine a comprehensive service desk solution—delivered for on-premises or via SaaS—designed to automate your operations management and improve user experience. Access this paper to transform your IT service desk using big data in 3 ways, like enabling help desk self-service.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

The Essential CIO's Guide to Data Center Outsourcing
sponsored by Windsor Group
WHITE PAPER: Dive into this exclusive CIO's guide to discover how to transform your IT operations by way of data center outsourcing. Learn how you can gain better efficiency, service, and disaster preparedness, as well as see why a quantifiable impact analysis is the first critical step to your IT transformation.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Windsor Group

A Guide to Innovating the Infrastructure of Your Financial Services Institution
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this resource, you will discover a model for guiding your financial services business, step by step, through technology adoption dilemmas, and it also outlines the opportunities presented by mobility, big data, and cloud computing.
Posted: 17 Mar 2016 | Published: 17 Mar 2016

Hewlett-Packard Enterprise

Privacy-Centric Mobile Device Policies: What Your Enterprise Needs to Know
sponsored by MobileIron
WHITE PAPER: This white paper takes the findings from the 2015 Trust Gap Survey and translates them into actionable recommendations for employers in the form of privacy-centric mobile device policies. Read on here to key into the following important insights about bridging the trust gap.
Posted: 04 Aug 2015 | Published: 04 Aug 2015

MobileIron

Formulate a Game Plan for Closing the SecOps Gap
sponsored by BMC
WHITE PAPER: Access this report to discover why collaboration between security and operations (SecOps) will drive faster threat response, stronger security, and improved compliance in your organization. Take a closer look at the SecOps gap now, and learn the gravity of IT misalignment.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

BMC

Top Tips for Time-Stretched IT Admins
sponsored by LogicNow
WHITE PAPER: This guide provides time-saving tips that IT admins at small-to-medium sized businesses (SMBs) can use to stay on top of their workloads, keep systems running and protected, and maintain a healthy work/life balance.
Posted: 22 Feb 2016 | Published: 22 Feb 2016

LogicNow

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.
 
 
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