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Call Distribution Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Improving Collaboration and Trimming Infrastructure Costs in a Hybrid Environment
sponsored by IBM
WHITE PAPER: This white paper describes how IBM SmartCloud services helped Brunswick Corporation, an employer of 16,000 worldwide, to cost-effectively support a variety of mobile devices, and also enabled them to move email, meeting, and other capabilities to the cloud while keeping other applications in-house.
Posted: 30 Sep 2014 | Published: 29 Nov 2013

IBM

Optimize App Development and Testing with Off-Premises Environments
sponsored by Rackspace
WHITE PAPER: This helpful white paper examines a new managed virtualization service that can extend your development and testing environment to more efficient outsourced infrastructures without sacrificing IT control.
Posted: 03 Sep 2014 | Published: 18 Jul 2014

Rackspace

BI Deployments: What You Need For Fast and Demonstrable ROI
sponsored by Dimensional Insight, Inc.
WHITE PAPER: This informative white paper features a fountain of information on what the right BI/analytics application can do for your organization. Discover the ways an intuitve program can efficiently carry out everyday tasks such as retrieving, analyzing, transforming and reporting data for BI, while getting the most for your bottom line.
Posted: 23 Mar 2015 | Published: 28 Mar 2014


Backup & Disaster Recovery Services: A High-Value Offering with Substantial Profit Potential for MSPs
sponsored by Kaseya
WHITE PAPER: Access this white paper to learn why BDR is a top priority for companies of all sizes, and why it is the first step to a managed service practice for solution providers.
Posted: 27 Mar 2015 | Published: 31 Dec 2013

Kaseya

Create brand evangelists with CNAM
sponsored by Flowroute
WHITE PAPER: Read this white paper now to discover how you can boost sales with something as easy as improving your caller ID presence.
Posted: 11 Mar 2015 | Published: 31 Dec 2014

Flowroute

HP Information Workflow Solutions for Manufacturing Brochure
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to learn how manufactures can leverage hidden information to improve the quality and effectiveness of their operations.
Posted: 27 Jan 2015 | Published: 27 Jan 2015

Hewlett-Packard Limited

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

Enabling Innovation and Surpassing the Competition with Visual Collaboration
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive paper discusses how visual collaboration can be utilized by small to midsized businesses in order to significantly improve productivity and drive innovation. Read on to find out more.
Posted: 28 May 2014 | Published: 28 May 2014

Vidyo, Inc.
 
 
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