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Call Distribution Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How Collaborative Technology Helps SMBs to Maximize the Value of Ideas
sponsored by Microsoft
WHITE PAPER: In an increasingly competitive environment, ideas can differentiate businesses and fuel their growth. SMBs need to get behind ideas and the people that create them. They can do that by encouraging a culture in which ideas thrive, and by giving people the tools they need to shape, share, and sell their ideas.
Posted: 15 May 2017 | Published: 15 May 2017

Microsoft

Best Practices for Monitoring While Migrating to AWS
sponsored by LogicMonitor
WHITE PAPER: Migrating your IT environment to AWS is tempting, but it also carries tremendous risk if you have anything less than full visibility into your existing system. Read this white paper to learn what you will need to look for as you evaluate monitoring platforms.
Posted: 26 Jun 2017 | Published: 26 Jun 2017

LogicMonitor

Create Your Classroom in the Cloud
sponsored by Zoom Video Communications
WHITE PAPER: Many educational institutions are starting to utilize cloud collaboration tools to empower learning and administration. In this short paper, learn about a cloud collaboration suite over 5,600 schools are using for virtual classrooms, online courses, TA hours and more.
Posted: 31 Mar 2017 | Published: 30 Dec 2016

Zoom Video Communications

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

Building A Foundation for I.T. Modernization
sponsored by Red Hat
WHITE PAPER: In this solution brief, learn how by basing your IT transformation on a foundation of open-source Linux software, and a trustworthy hardware partner, you can ensure ambitious and far-reaching benefits.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

Red Hat

Gaining End-to-end Visibility: Better IT Operations through Operational Intelligence
sponsored by Splunk
WHITE PAPER: Discover how to turn silos of machine data into actionable information for new levels of infrastructure insight via IT operational intelligence. Read on to understand how operational intelligence provides better end-to-end visibility, so you can deliver essential services and apps with a reduction in mean-time-to-recovery.
Posted: 23 May 2017 | Published: 23 May 2017

Splunk

Unified Communications with XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: Learn how to provide users with the Microsoft Skype for Business, Cisco Jabber, Avaya one-X Communicator or Vidyo performance they need today.
Posted: 10 May 2017 | Published: 15 Dec 2016

Citrix
 
 
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