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Call Distribution Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Cloud IT: The Impact of Cloud Supply Chain Platforms on the Role of IT
sponsored by GT Nexus
WHITE PAPER: In this valuable white paper learn more about the impact of cloud supply chain platforms on the role of IT and how you can better prepare your team for the challenges they may face.
Posted: 03 Mar 2015 | Published: 03 Mar 2015

GT Nexus

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Improve Enterprise Email Systems with HP Messaging Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how HP Messaging Services can increase the reliability and performance of email systems, and help better manage your infrastructure with consistent, efficient and cost-competitive services.
Posted: 04 Sep 2014 | Published: 30 Apr 2013

Hewlett-Packard Limited

Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER: This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012

Emerson Network Power

Seamless Data Pump
sponsored by Avnet
WHITE PAPER: This white paper explores a way to reduce the complexity of the service delivery process and standardize the on boarding process. You'll learn how this is possible through rapidly discovering the customer's hardware and software assets and provide detailed information of the assets such as manufacturer, OS, version, model, serial number, etc.
Posted: 26 Feb 2015 | Published: 04 Feb 2015

Avnet

Stagnate or Automate; How to make the right File Transfer Choices
sponsored by Ipswitch File Transfer
WHITE PAPER: This white paper highlights several tips for combatting file transfer challenges, and why automation is the way to go.
Posted: 15 Jan 2015 | Published: 31 Dec 2014

Ipswitch File Transfer

Practical Advice for Migrating to Cloud Collaboration
sponsored by Cisco Systems, Inc.
WHITE PAPER: The following white paper outlines the importance of unified communications and how to go about deploying a successful solution. Discover trends of success with application prioritization, best practices for unification, and collaboration solutions.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Cisco Systems, Inc.

Top 10 Considerations for Deploying Lync on Smartphones and Tablets
sponsored by Aruba Networks
WHITE PAPER: Microsoft Lync is becoming an increasingly important part of enterprise telephony by offering a more collaborative interaction. This brief guide outlines the top ten considerations for deploying Microsoft Lync on smartphones and tablets.
Posted: 04 Dec 2013 | Published: 04 Dec 2013

Aruba Networks
 
 
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