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Call Distribution Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Transformational Power of Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: The data center has not escaped the massive economy shift from hardware-based to software-based. Read on to delve into the hyper-converged data center architecture; here, you'll learn how HCI provides a unified set of tools and a single operational experience, eliminates infrastructure-centric silos, and more.
Posted: 26 Sep 2017 | Published: 30 Sep 2016

VMware & Intel

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this interactive resource to discover a virtual SAN-powered hyper-converged infrastructure (HCI) that will ameliorate inflexible legacy infrastructure issues with 10x increase in usable capacity, enterprise-class availability with support for stretched clusters, and more.
Posted: 25 Sep 2017 | Published: 31 Jan 2017

VMware & Intel

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Dell EMC VxRail ™ Hyper-Converged Appliance: Cost and Maintenance Advantages
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Learn down eight key reasons to move to hyper-converged appliances, how they can benefit your data center, as well as a comparison between HCI versus the benefits of older BYO systems. Read on to engage in the results from a cost analysis and management complexity evaluation aimed to make the decision process easier.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

Dell EMC Intel (Xeon) ®

Dispelling The Myth Around Voice Services
sponsored by Comcast
WHITE PAPER: A new IDG Research Services study reveals that IT practitioners across a variety of enterprises believe that their voice systems haven't evolved to keep pace with digital transformation. But is there truth behind this myth? In this white paper, learn about voice services in the age of digital transformation.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

Comcast

Security Guide Zoom Video Communications Inc.
sponsored by Zoom Video Communications
WHITE PAPER: Access this thorough overview of the security features and functions available with Zoom Video Communications.
Posted: 31 Mar 2017 | Published: 29 Jul 2016

Zoom Video Communications

Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: Discover common questions asked about Zoom's video collaboration suite, and learn how you can use Zoom with Skype for Business to boost your internal and external communications.
Posted: 04 Apr 2017 | Published: 30 Dec 2016

Zoom Video Communications
 

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