Call Distribution Systems White Papers

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May 24, 2013

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Call Distribution Systems

Call Distribution Systems White Papers (View All Report Types)

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

The Future of Email Is Social sponsored by IBM WHITE PAPER: Uncover the current state of email, the perceived and real problems that surround its use, and how social collaboration tools combined with email can revolutionise the collaboration and communications capabilities in your organisation. Posted: 08 Aug 2012 \| Published: 29 Feb 2012 TOPICS: Collaboration \| Communications Systems \| Data Security \| Email \| Email Filtering \| Email Management \| Email Security \| File Sharing Protocols \| Instant Messaging \| Social Networking \| Unified Messaging \| Unified Messaging Systems

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

CW Buyers Guide: Green IT sponsored by ComputerWeekly.com WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identif y the issues around going green and explains the pros and cons of using third-party facilities to run IT services. Posted: 29 Nov 2012 \| Published: 26 Jan 2011 TOPICS: IT Management Services \| IT Service Management \| IT Systems \| IT Utility Services

How High-Bandwidth, Low-Latency Ethernet Communications Is Changing the Practice Of Medicine sponsored by Comcast WHITE PAPER: Telemedicine is changing the health world. However, for this communications system to be effective, it needs the right network to back it up. Learn why implementing a high-bandwidth, low-latency Ethernet network is key to changing the face of medicine as we know it. Posted: 01 Mar 2013 \| Published: 31 Jan 2012 TOPICS: 10 Gigabit Ethernet \| Communications Networks \| Communications Systems \| Ethernet Networks \| Network Architectures \| Network Capacity \| Network Infrastructure \| Network Performance \| Networking \| Networking Hardware \| Telemedicine

At-a-Glance - Enterprise Cloud Services–Private Cloud Updated Infrastructure Access Ensures Greater Flexibility sponsored by Hewlett-Packard Limited WHITE PAPER: This brief paper explains how moving to the cloud can help ease the cumbersome task of infrastructure implementation and maintenance by providing improved agility, flexibility, productivity and more. Posted: 16 Aug 2012 \| Published: 16 Aug 2012 TOPICS: Cloud Computing \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| Infrastructure Services \| IT Management \| IT Systems

Cisco Telepresence Zones sponsored by Global Knowledge WHITE PAPER: The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Bandwidth Management \| IP Addresses \| IP Routing \| Routing \| Teleconferences \| Telephony Systems \| Videoconferences \| VoIP

Top Ten Ways You Can Improve Communications with Video Conferencing sponsored by LifeSize WHITE PAPER: This resource explores the top ten benefits of using video conferencing to bring your globally dispersed team together anytime, anywhere to collaborate efficiently and effectively. Posted: 19 Sep 2012 \| Published: 19 Sep 2012 TOPICS: Applications Management \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Mobile Workers \| Real Time Conferencing Software \| Real Time Enterprise \| Videoconferences \| Videoconferencing Software \| Videoconferencing Systems \| Virtual Offices

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

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