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Call Distribution Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Building a Business Case for a Semantic Interoperability Platform
sponsored by Compressus
WHITE PAPER: Read this white paper to learn how data sharing through effective interoperability software can bridge multiple IT systems and share information in concise, actionable formats.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Compressus

The Evolving Group Video System Market
sponsored by Cisco Systems, Inc.
WHITE PAPER: This research study provides a buyer's guide to the major vendors in the group video market.
Posted: 26 Mar 2015 | Published: 24 Jun 2014

Cisco Systems, Inc.

Rethinking IT To Drive Business Value
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this informative resource to discover how to align IT with the enterprise to accelerate time to service, redefine cost, and boost workload performance. Read on to discover how a converged infrastructure can optimize your organization's operational areas.
Posted: 04 Dec 2014 | Published: 01 Oct 2014

Hewlett-Packard Company

Distance Without the Disconnect: How a Cloud Phone System Makes Remote Workers as Effective as Office Staff
sponsored by RingCentral
WHITE PAPER: This exclusive white paper explains how cloud phone systems are uniquely capable of supporting remote employees. Read more to learn how you can implement a cloud phone system and take greater advantage of the benefits of a mobile enterprise.
Posted: 24 Mar 2015 | Published: 05 Dec 2014

RingCentral

Keep Employees Connected Everywhere With Cloud-Based Business Phone Services
sponsored by 8x8, Inc.
WHITE PAPER: Access this case study to discover how one law firm united its offices and remote workers across several states with a cloud-based communications solution. Read more to learn how you can reduce IT maintenance, support enterprise mobility, and simplify new user provisioning.
Posted: 17 Apr 2015 | Published: 26 Dec 2014

8x8, Inc.

Streamlining Healthcare IT for Better Patient Outcomes, Operational Efficiency for Healthcare Providers
sponsored by RES Software
WHITE PAPER: This white paper explains the importance of healthcare IT that streamlines healthcare processes. Read on if you want to improve operational efficiencies and drive down costs, to ultimately achiever higher quality patient care.
Posted: 13 Mar 2015 | Published: 08 Jan 2015

RES Software

Create brand evangelists with CNAM
sponsored by Flowroute
WHITE PAPER: Read this white paper now to discover how you can boost sales with something as easy as improving your caller ID presence.
Posted: 11 Mar 2015 | Published: 31 Dec 2014

Flowroute
 
 
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