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Call Distribution Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: In this white paper, discover the five mistakes these businesses make – and how to avoid them.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

RingCentral

Top 7 Reasons to Centralize Your Business Communications
sponsored by XO Communications
WHITE PAPER: Juggling separate phone systems at each of your business locations is aggravating and unnecessary. By centralizing your communications infrastructure you can stay agile no matter how large your business grows. Access this white paper for seven reasons why it makes sense to centralize your communications.
Posted: 26 May 2015 | Published: 26 May 2015

XO Communications

The Top 5 Ways Hosted PBX with Unified Communications Can Help Your Enterprise
sponsored by XO Communications
WHITE PAPER: Access this white paper now to learn the 5 ways hosted PBX with unified communications can bring your communications systems into the new age of business without breaking the bank.
Posted: 08 May 2015 | Published: 08 May 2015

XO Communications

Streamlining Healthcare IT for Better Patient Outcomes, Operational Efficiency for Healthcare Providers
sponsored by RES Software
WHITE PAPER: This white paper explains the importance of healthcare IT that streamlines healthcare processes. Read on if you want to improve operational efficiencies and drive down costs, to ultimately achiever higher quality patient care.
Posted: 13 Mar 2015 | Published: 08 Jan 2015

RES Software

Mobile call recording: Are You Complying or Compromising?
sponsored by Smart Numbers
WHITE PAPER: This white paper makes the case for implementing a mobile business call recording solution that will help you defend your organization from public scrutiny.
Posted: 21 May 2015 | Published: 21 May 2015


How Five IT Leaders Transformed Their Businesses With Cloud Communications
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper to find out how five companies improved their communications using CaaS.
Posted: 16 Apr 2015 | Published: 16 Apr 2015

8x8, Inc.

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: Access this white paper to learn the 5 common mistakes people make when selecting a business phone system, and discover how to avoid them.
Posted: 22 Apr 2015 | Published: 26 Dec 2013

RingCentral
 
 
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