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Call Distribution Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Build a Reliable, Accurate CMDB by Addressing Data Quality
sponsored by BDNA
WHITE PAPER: Discover the top data quality issues derailing your configuration management database (CMDB) initiatives. Learn how you can build and maintain an accurate, reliable CMDB by taking the steps to address poor data quality.
Posted: 29 Apr 2016 | Published: 31 Dec 2015

BDNA

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Red Hat

The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER: This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015

ServiceNow

Protecting Your Business in the DigitalTransformation Journey
sponsored by HPE and IntelĀ®
WHITE PAPER: Businesses are responding to security threats in various ways as they go about their digital transformation. This white paper examines these threats and explains how to adopt a comprehensive approach to protection and resilience.
Posted: 29 Jun 2016 | Published: 29 Feb 2016

HPE and IntelĀ®

White paper: Now that you have a Microsoft Private Cloud. What are you going to do with it?
sponsored by Rackspace
WHITE PAPER: This white paper investigates the primary considerations for maximizing your investment in Microsoft Private Cloud. Learn how to enable self-service, take advantage of SDN, messaging services, and more.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Rackspace

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya TSG
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your patient engagement and communication strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible with automation.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Avaya TSG

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

Red Hat
 
 
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