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Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

Top Unified Communications Trends For Midsize Businesses
sponsored by Cisco
WHITE PAPER: This guide explores some top trends in UC for midsized businesses and outlines what these organizations are doing to further support workplace mobility and BYOD.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

The Great Debate: One Integrated Business System VS. Siloed Applications
sponsored by NetSuite
WHITE PAPER: This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
Posted: 13 Feb 2014 | Published: 31 Dec 2013

NetSuite

Transforming Roles in Healthcare Through Collaborative Digital Technologies
sponsored by Arkadin
WHITE PAPER: This informative white paper describes the ways in which the health care industry is evolving from the manual, analog process to which we are all accustomed to a more automated, digital future.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

Arkadin

Communicate, Communicate, Communicate
sponsored by Global Knowledge
WHITE PAPER: This book excerpt examines the importance of communication in an organization and presents practical concepts for leaders to apply easily. Read on now to gain access to a unique set of strategies and initiatives designed to enable leaders to build capacity and confidence in their ability to perform.
Posted: 25 Oct 2013 | Published: 25 Oct 2013

Global Knowledge

Protect Your IT System with Next Generation Security
sponsored by IBM
WHITE PAPER: Read through this exclusive white paper to find out about data breaches and what you can do to protect yourself, as well as three real-life examples of what can happen when your IT systems are attacked.
Posted: 21 Jan 2014 | Published: 31 Oct 2012

IBM

10 UC and Collaboration Tips to Empower your Strategy
sponsored by Insight
WHITE PAPER: This exclusive resource discusses how you can best utilize Unified Communication and Collaboration (UC&C) technologies to increase productivity and business value.
Posted: 12 Nov 2013 | Published: 12 Nov 2013

Insight
 
 
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