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Call Distribution Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Troubleshooting Unified Communications Issues
sponsored by IR
WHITE PAPER: Access this white paper to learn about a new solution to finding the root of UC problems, and discover how you can gain additional insight to equipment failure.
Posted: 01 Jun 2015 | Published: 26 Dec 2014

IR

User Engagement Study for Unified Communications Solutions
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn about a user engagement study that separates your workforce into fixed, flex, and field worker types to drive rapid and positive user adoption of your new UC solution.
Posted: 15 Jul 2015 | Published: 15 Jul 2015

Vodafone/Cisco

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations, increasing employee satisfaction and producutivity.
Posted: 14 Jul 2015 | Published: 14 Jul 2015

Vodafone/Cisco

Unified Communications & Collaboration: Empowering a Mobile Workforce
sponsored by NEC
WHITE PAPER: Access this white paper now and learn how unified communications and collaboration solutions can cut costs and improve your business processes and productivity at the same time.
Posted: 01 Jul 2015 | Published: 31 Dec 2014

NEC

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Get Ready for Unified Communications!
sponsored by Arkadin
WHITE PAPER: This informative guide explores a 5 step plan for smooth, effective implementation of your newly acquired unified communications platform.
Posted: 20 May 2014 | Published: 20 May 2014

Arkadin

Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.
 
 
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