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Call Distribution Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

Four Managed Services That Advance Enterprise Video Collaboration
sponsored by AVI-SPL
WHITE PAPER: There are four conferencing and collaboration related services that are commonly delivered through managed services: management and monitoring, video conferencing services, concierge services, and infrastructure. In this tech brief, discover evaluation considerations and delivery models for each service.
Posted: 19 Jan 2017 | Published: 30 Sep 2016

AVI-SPL

Top 3 Reasons to Invest in Virtualization with Operations Management
sponsored by VMware, Inc.
WHITE PAPER: Discover the top three reasons digital enterprises invest in virtualization with integrated operations management. Additionally, read on to learn how to virtualize any app with confidence and gain efficiency with controlled automation, thereby laying the foundation for a software-defined data center.
Posted: 08 Mar 2017 | Published: 31 Dec 2016

VMware, Inc.

2016 North American Hosted IP Telephony and UCaaS Company of the Year Award
sponsored by RingCentral
WHITE PAPER: Don't leave yourself at risk of choosing the wrong UCaaS provider. Discover Frost & Sullivan's 2016 IP telephony and UCaaS provider of the year in this resource.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

RingCentral

Economics, Performance, and Agility Evaluation of One Converged System
sponsored by NetApp
WHITE PAPER: Discover the key attributes setting one converged infrastructure apart from other full stack IT systems, featuring all-flash FAS systems setting a new performance standard. Read on to gain the performance of flash at the price of disk by evaluating the economics of this infrastructure.
Posted: 25 Jan 2017 | Published: 25 Jan 2017

NetApp

Video Conferencing Endpoints & Infrastructure Market Sizing & 5-Year Forecast
sponsored by Logitech Inc.
WHITE PAPER: As video conferencing rapidly nears a long-predicted tipping point, learn why Wainhouse Research predicts compelling challenges and opportunities for traditional and new vendors alike.
Posted: 14 Mar 2017 | Published: 29 Jul 2016


CIO Briefing: What to Know about Creating Connected Workplaces
sponsored by AVI-SPL
WHITE PAPER: AVI-SPL recently partnered with IDG Networks to better understand how CIOs are enabling the transformation to a more connected and collaborative workplace. Access this article that will share survey results and offer insights into what you can expect from your own transformation.
Posted: 19 Jan 2017 | Published: 31 Aug 2016

AVI-SPL
 
 
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