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Call Distribution Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Unified Communications Case Study: Insight Between the Lines
sponsored by IR
WHITE PAPER: PGDS knew it needed deeper insight into their communications obstacles, fast. Discover how this financial services group was able to provide end-to-end performance management and reporting for unified communications.
Posted: 17 May 2016 | Published: 17 May 2016

IR

The Solution for Engagement
sponsored by Avaya CenturyLink
WHITE PAPER: Your methods of communication are the connective tissue that holds your enterprise together. This white paper details how communications are evolving and how new platforms can benefit your business by delivering complete solutions that enable you to implement widespread engagement capabilities.
Posted: 01 Jul 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Complexity, Tamed: Wipro Protects their Client's Global Voice
sponsored by IR
WHITE PAPER: Wipro was tasked to manage a multi-national company's IP telephony system. Learn what they did to centrally manage their client's unified communications environment for improved control and visibility.
Posted: 17 May 2016 | Published: 17 May 2016

IR

The Hidden Costs of Traditional Video Conferencing Architecture
sponsored by StarLeaf
WHITE PAPER: Uncover the hidden costs of traditional video conferencing, and how you can eliminate them.
Posted: 19 May 2016 | Published: 19 May 2016

StarLeaf

5 Must-Haves for Highly Manageable Infrastructure
sponsored by Dell, Inc. and IntelĀ®
WHITE PAPER: Discover in this white paper 5 reasons investing in highly manageable infrastructure will help IT support changing business needs while reducing TCO. Access now to examine the critical criteria to which IT architecture should meet, including the capabilities of automation, simplification, workload optimization, and more.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Dell, Inc. and IntelĀ®

The Future of Telecom: Five Predictions
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Discover 5 key predictions regarding the future of telecom, based on current trends and customers' changing perception of the telecom experience. Gain insight into what telecom consumers expect from today's providers, and learn how to deliver exceptional self-service for mobile transactions.
Posted: 01 Jun 2016 | Published: 01 Jun 2016

[24]7 Customer, Inc.

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group
 
 
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