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Call Centers Services White Papers (View All Report Types)
 
A Multi-Company Contact Centre Business Value Analysis for Enterprises
sponsored by Genesys
WHITE PAPER: The "interaction silo" contact center approach is fragmented, expensive and difficult to maintain. Explore ways to integrate engagement opportunities and give customers a consistent, seamless, low-effort, and personalized experience.
Posted: 08 Jun 2016 | Published: 29 Feb 2016

Genesys

Contact Center-as-a-Service: Comprehensive Functionality Delivered in the Cloud
sponsored by Dimension Data
WHITE PAPER: This resource examines the current challenge of financial services organizations and how many are overcoming these challenges by outsourcing their contact center needs. Click through to learn more about the opportunity of contact center-as-a-service.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Dimension Data

Compliant Calling: How Mobile Industry Regulations Influence Financial Services
sponsored by BlackBerry
WHITE PAPER: In this white paper, you will discover how to enforce the highest standard of call compliance in your enterprise by ensuring mobile calls are recorded and under the control of network administrators. Access this white paper to understand how financial organizations are addressing the challenges of mobile call recording compliance.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

BlackBerry

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

PBX Buying Guide: How to Choose the Right Phone System for Your Business
sponsored by Fonality Inc.
WHITE PAPER: While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
Posted: 16 Aug 2010 | Published: 16 Aug 2010

Fonality Inc.

Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Calabrio, Inc.

5 Tips for Building a Business Case for Replacing Your Call Center ACD
sponsored by Genesys
WHITE PAPER: Access this resource to learn 5 expert tips for devising a strategy to gain executive buy-in for the modernization of your contact center with a unified omnichannel infrastructure.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Improving First-Call Resolution with Team Collaboration Technology
sponsored by GoToAssist
WHITE PAPER: How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Deployment Flexibility
sponsored by Aspect
WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility.
Posted: 28 Feb 2014 | Published: 31 Oct 2013

Aspect

Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER: This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

inContact
 
 
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