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Call Centers Services White Papers (View All Report Types)
 
10 Rules For An Efficient Contact Center
sponsored by West Corporation
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West Corporation

Deployment Flexibility
sponsored by Aspect
WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility.
Posted: 28 Feb 2014 | Published: 31 Oct 2013

Aspect

How to Get the Cisco Tech Support You Need, Online
sponsored by Cisco Systems, Inc.
WHITE PAPER: IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Genesys

Proactive Customer Engagement
sponsored by Genesys-Angel
WHITE PAPER: In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Posted: 30 Sep 2013 | Published: 31 Jul 2013

Genesys-Angel

Compliant Calling: How Mobile Industry Regulations Influence Financial Services
sponsored by BlackBerry
WHITE PAPER: In this white paper, you will discover how to enforce the highest standard of call compliance in your enterprise by ensuring mobile calls are recorded and under the control of network administrators. Access this white paper to understand how financial organizations are addressing the challenges of mobile call recording compliance.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

BlackBerry

Driving IT help desk efficiency with customer-centric remote support
sponsored by GoToAssist
WHITE PAPER: Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008

GoToAssist

1.9GHz DECT 6.0: The New Standard in Wireless Technology
sponsored by Plantronics, Inc.
WHITE PAPER: Using a wireless headset previously caused problems because of interference with other devices. Read this white paper that details the benefits of using wireless devices that utilize the 1.9GHz band to avoid interference issues.
Posted: 22 Jan 2007 | Published: 12 Oct 2006

Plantronics, Inc.

Listen and Learn - Improving Operations by Utilizing Customer Feedback
sponsored by Mindshare Technologies
WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies
 
 
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