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CSLIPWhite Papers (View All Report Types)
 
The Blueprint to Contact Center Modernization- Replacing Your ACD
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Defeating Advanced Persistent Threat Malware
sponsored by Infoblox
WHITE PAPER: How can you protect your organization from APT Malware?  Read this whitepaper to learn why a DNS Firewall implementation is a MUST for your organization and how the Infoblox DNS Firewall may be the industry's first true DNS security solution.
Posted: 10 Sep 2013 | Published: 31 Jan 2013

Infoblox

Demystifying VLAN Trunk Protocol
sponsored by Global Knowledge
WHITE PAPER: This detailed white paper will help you uncover the truth about the often-misunderstood Virtual Local Area Network (VLAN) Trunk Protocol, or VTP. Discover an in-depth overview of how VTP works and see how you can overcome VTP challenges to minimize network outages and more – read on to get started.
Posted: 10 Jan 2013 | Published: 31 Dec 2012

Global Knowledge

Cisco IOS Digit Manipulation
sponsored by Global Knowledge
WHITE PAPER: Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business.
Posted: 21 Jan 2014 | Published: 31 Dec 2013

Global Knowledge

5 Practical Tips To Protect Manufacturing Trade Secrets
sponsored by Digital Guardian
WHITE PAPER: In this white paper, discover the threats to manufacturing trade secrets—and chances are, your intellectual property is already under attack.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Digital Guardian

Why Do Techies Tell Me to Ping a Website?
sponsored by Global Knowledge
WHITE PAPER: This white paper explores ping commands and flags, and how those flags vary from one operating system to another. With a better understanding of ping, organizations and home users can easily troubleshoot a network.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

Global Knowledge

One Click Away: Where Does the Data Come From?
sponsored by LANSA
WHITE PAPER: Thirty-five percent of consumers say they would never use a mobile app again if it contained incorrect product data. This brief resource explores how the global standards body GS1 established the Global Data Synchronization Network (GDSN) as a means of combatting outdated, inconsistent product information.
Posted: 20 Feb 2014 | Published: 20 Feb 2014

LANSA

Facilitating “sound practices” in risk management with IBM OpenPages ORM
sponsored by IBM
WHITE PAPER: This white paper discusses operational risk management (ORM) in the context of "Sound Practices for the Management and Supervision of Operational Risk," a paper from the Basel Committee.
Posted: 08 Feb 2012 | Published: 08 Feb 2012

IBM

Effective Cabling Techniques for IBM BladeCenter Chassis
sponsored by Panduit
WHITE PAPER: This guide defines specific cabling techniques that simplify cable pathways and promote airflow for maximum cooling, ultimately improving overall system performance and uptime.
Posted: 20 Aug 2010 | Published: 20 Aug 2010

Panduit

Freeing Up Cash Flow by Changing Cost Structures: Moving to OPEX reductions of more than 10 percent
sponsored by Alcatel-Lucent
WHITE PAPER: To continue to attract and retain subscribers with advanced services and remain competitive, service providers need a way to transform their businesses by changing their cost structure. Service providers can achieve double-digit OPEX cost reductions by moving to a single maintenance contract, and so much more.
Posted: 19 Aug 2010 | Published: 16 Aug 2010

Alcatel-Lucent
 
 
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