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CRO White Papers (View All Report Types)
Social meets retail banking: How customer conversations drive acquisition, retention, and innovation
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper to discover how your bank can seize the opportunity to redefine your brand and earn new customers by tapping into conversations via social.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


Leveraging a Single Commerce Solution Across all Channels to Improve Customer Experience
sponsored by NetSuite
WHITE PAPER: This white paper reveals the challenges retailers have to overcome in order to reach customers in the digital age. Get insights into why customer experience management is important, and how to provide a consistent customer experience across all channels.
Posted: 26 Oct 2015 | Published: 26 Oct 2015


Trends 2015: The Future Of Customer Service
sponsored by Genesys
WHITE PAPER: This report summarizes the top 10 customer services trends that you need to pay attention to in order to build strong customer relationships in 2015.
Posted: 24 Aug 2015 | Published: 16 Dec 2014


Driving Service Efficiency and Customer Engagement with In-Store WiFi
sponsored by Earthlink.
WHITE PAPER: This white paper explores the benefits of retail organizations offering customers reliable WiFi and floor personnel armed with tablets and appropriate apps to provide superior customer experience and convenience. Continue reading to learn the 4 challenges of WiFi customer engagement and how to overcome them.
Posted: 17 Sep 2015 | Published: 29 Jul 2015


How to Build a World-Class Sales Organization
sponsored by Microsoft
WHITE PAPER: In a recent study an analyst team gathered 100+ metrics from 1,500+ sales executives on the challenges facing their sales teams, why those problems exist, and most important, how they are successfully reengineering their teams to overcome those challenges. Access this white paper to uncover the results of this survey.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


Strategies for Customer Experience Management
sponsored by Harte Hanks
WHITE PAPER: In this white paper you will learn how to use data more effectively to create and maintain customer engagement. Access now to discover 4 CEM strategies for outstanding customer relations.
Posted: 04 Sep 2015 | Published: 04 Sep 2015

Harte Hanks

Citizen -Centered Service Delivery
sponsored by IBM
WHITE PAPER: When citizens have high expectations of the types of services their government should be providing the stakes are high for government service programs.This paper explores one possible way for governments to interact with their citizens through Citizen-Centered Service Delivery.
Posted: 10 Nov 2015 | Published: 28 Feb 2013


Turn Social Intelligence into Smart Crisis Prevention
sponsored by Sysomos
WHITE PAPER: This white paper has tips on how to plan ahead and leverage social media to stave off any crisis that could occur. Read on to learn how social intelligence can help your organization's reputation instead of hurting it.
Posted: 19 Nov 2015 | Published: 31 Dec 2013


5 Reasons Why Constraint-Based CPQ is the Best Choice
sponsored by Pros.
WHITE PAPER: Access this white paper to discover more benefits of selecting a constraint-based CPQ over a rules-based. Read on to uncover the top 5 advantages of a constraint-based CPQ.
Posted: 01 Dec 2015 | Published: 01 Dec 2015


5 Ways Analytics Will Rock Your Sales
sponsored by
WHITE PAPER: Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.
Posted: 18 Nov 2015 | Published: 18 Nov 2015
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