CRO White Papers

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May 19, 2013

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CRO

CRO White Papers (View All Report Types)

Nine Real-World Results from Testing and Targeting sponsored by WebTrends WHITE PAPER: In today's wired world, you must make sure your website is optimized for optimal ROI and sales. Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors. Posted: 12 Apr 2013 \| Published: 12 Apr 2013 TOPICS: Content Management \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Online Advertising \| Online Marketing \| Web Authoring \| Web Content Management \| Web Development \| Web Site Design

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management. Posted: 07 Feb 2013 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Retention \| Customer Service \| Data Analytics \| Data Mining \| Predictive Analytics \| Web 2.0

Why Cloud? Better Security than Most Companies Can Provide Themselves sponsored by Five9 WHITE PAPER: This white paper explains how cloud security may be a safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. Posted: 07 May 2013 \| Published: 07 May 2013 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Cloud CRM \| Cloud Security \| CRM \| CRM Software \| Data Security

HP Client Engagement for Wealth Managers sponsored by Hewlett-Packard Limited WHITE PAPER: A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Financial Applications Software \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Financial Systems

Introducing Social Business for the Mid-Market sponsored by IBM WHITE PAPER: Consult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business. Posted: 09 Apr 2013 \| Published: 09 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Information Management \| Information Management Software \| Social Computing \| Social Networking

Five Success Factors for CMS/Digital Marketing Success: the It Management Perspective sponsored by SiteCore WHITE PAPER: This resource counts down five IT-specific tips that will help you ensure your content management system (CMS) project is a success, allowing your organization to deliver a high-quality, dependable, and consistent user experience. Posted: 03 May 2013 \| Published: 31 Dec 2011 TOPICS: Content Delivery \| Content Management \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| IT Best Practices \| IT Management \| Marketing \| Online Marketing \| Web Content Management

How Adaptive Case Management Drives Better Customer Engagement sponsored by Kofax, Inc. WHITE PAPER: This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike. Posted: 22 Feb 2013 \| Published: 22 Feb 2013 TOPICS: Cloud Computing \| CRM \| CRM Software \| Mobile CRM \| Web 2.0

Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce sponsored by Oracle Corporation UK Ltd WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. Posted: 11 Dec 2012 \| Published: 01 Mar 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Service

Achieving customer loyalty with customer analytics sponsored by IBM WHITE PAPER: This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. Posted: 11 Feb 2013 \| Published: 31 Oct 2012 TOPICS: CRM \| Customer Loyalty \| Data Mining \| Web 2.0

Customer Care in a Social World: Are We There Yet? sponsored by Oracle Corporation WHITE PAPER: This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels. Posted: 21 Sep 2012 \| Published: 01 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Social Networking \| Web 2.0

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