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Jun 19, 2013

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CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM White Papers (View All Report Types)
151 - 175 of 456 Matches Previous Page \| Next Page

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader sponsored by Red Hat WHITE PAPER: This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition. Posted: 03 Nov 2011 \| Published: 01 Nov 2011 TOPICS: CRM \| CRM Services \| Customer Service \| Enterprise Application Integration Middleware \| Middleware \| Open Source \| Open Source Software \| SOA \| Software as a Service \| Technical Support Staff

Starz Entertainment Joins AT&T Mobile Barcode Charter Program as First TV/Network Member sponsored by AT&T Corp WHITE PAPER: This white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world. Posted: 02 Nov 2011 \| Published: 02 Nov 2011 TOPICS: Consumer Market \| CRM \| CRM Services \| Market Research \| Market Trends \| Marketing \| Marketing Literature \| Mobile CRM \| Mobile Device Management \| Smart Phones \| Wireless Computing \| Wireless Networks

What Senior Management Needs to Know and Do About the Customer Experience sponsored by Verint Systems WHITE PAPER: Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting. Posted: 02 Nov 2011 \| Published: 28 Oct 2011 TOPICS: Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

Implementing Web Chat: How to Launch, Staff, and Monitor sponsored by Citrix Online- GoToAssist WHITE PAPER: Read this white paper to learn more about why you should implement web chat into your current customer support operations. Posted: 27 Oct 2011 \| Published: 27 Oct 2011 TOPICS: CRM \| CRM Software \| Customer Support Software \| Messaging Software \| Web 2.0

AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications sponsored by IBM WHITE PAPER: In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery. Posted: 25 Oct 2011 \| Published: 25 Oct 2011 TOPICS: Collaboration \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Social Computing \| Web 2.0 \| Web Content Management

The Total Economic Impact Of Microsoft Dynamics CRM 2011 sponsored by Microsoft WHITE PAPER: Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: CRM \| CRM Software \| Customer Service \| Productivity \| Real-time Analytics \| ROI \| Sales and Marketing Software

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services sponsored by Microsoft WHITE PAPER: The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Applications Management \| Cloud Computing \| Collaboration \| CRM \| CRM Services \| Infrastructure as a Service (IaaS) \| Platform as a service \| Software as a Service

Optimizing Business Productivity: Do More for Your Customers and Your Business sponsored by Microsoft WHITE PAPER: As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: Cloud Computing \| Collaboration \| CRM \| CRM Best Practices \| Customer Service \| Productivity \| Time Management \| Workflow Management Coalition

Microsoft Dynamics® CRM for Healthcare sponsored by Microsoft WHITE PAPER: In addition to providing quality care, health care facilities continuously search for ways to increase patient satisfaction and proactively manage their overall health.Inside this white paper, learn about CRM technologies that help meet these goals by supporting chronic disease management, business intelligence and more. Posted: 20 Oct 2011 \| Published: 19 Oct 2011 TOPICS: Business Intelligence \| CRM \| CRM Services \| Health Care Billing \| Health Care Industry \| Health Care Storage \| Payment Processing

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume sponsored by Dell Compellent WHITE PAPER: Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud. Posted: 17 Oct 2011 \| Published: 17 Oct 2011 TOPICS: Business Continuity Planning \| Cloud Computing \| CRM \| Data Management \| Downtime \| SAN \| Storage Management

Unleash the Power of Marketing to Drive Innovation and Profit sponsored by SAS Institute Inc. WHITE PAPER: In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it. Posted: 11 Oct 2011 \| Published: 11 Oct 2011 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Effectively Balancing Speed, Quality and Cost Metrics sponsored by Citrix Online- GoToAssist WHITE PAPER: Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. Posted: 10 Oct 2011 \| Published: 10 Oct 2011 TOPICS: CRM \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Service \| Customer Support Software \| Dashboards \| Remote Access Software

Six Solutions for What's Keeping Executives Up at Night sponsored by Citrix Online- GoToAssist WHITE PAPER: This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. Posted: 06 Oct 2011 \| Published: 06 Oct 2011 TOPICS: Call Center Management \| Contact Center Management \| CRM \| CRM Best Practices \| Customer Support Software

The Social CRM Playbook sponsored by SugarCRM Inc. WHITE PAPER: This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. Posted: 01 Sep 2011 \| Published: 31 Aug 2011 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Retention \| Social Networking

CRM and Small Business: Smaller, Faster, Better sponsored by SugarCRM Inc. WHITE PAPER: The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. Posted: 01 Sep 2011 \| Published: 31 Aug 2011 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Small Businesses \| SMBs

Oracle GoldenGate 11g: Real-time Access to Real-time Information sponsored by Oracle Corporation WHITE PAPER: Written for business project owners, key stakeholders, and the entire IT organization, this white paper provides a detailed look at Oracle GoldenGate 11g and its underlying technology architecture. Posted: 18 Aug 2011 \| Published: 18 Aug 2011 TOPICS: Application Performance Management \| Business Intelligence \| CRM \| Data Integration \| Data Management \| OLTP \| Oracle (Product)

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 11 Aug 2011 \| Published: 11 Aug 2011 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure sponsored by Qvidian WHITE PAPER: This ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide. Posted: 04 Aug 2011 \| Published: 04 Aug 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Management \| Customer Data Management Software \| Sales \| Sales and Marketing Software \| Sales Information Systems

Client Case Study: London Borough of Brent sponsored by IBM WHITE PAPER: This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud. Posted: 28 Jul 2011 \| Published: 28 Jul 2011 TOPICS: Compliance (Systems Operations) \| CRM \| Customer Data Integration \| Data Integration \| Data Management \| Fraud Protection \| Information Management \| Master Data Management

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost sponsored by SAP America, Inc. WHITE PAPER: This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. Posted: 19 Jul 2011 \| Published: 19 Jul 2011 TOPICS: Application Deployment \| CRM \| CRM Best Practices \| CRM Software \| SAP (Product) \| Software Best Practices \| Software Configuration Management \| Software Implementation

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs sponsored by SugarCRM Inc. WHITE PAPER: The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. Posted: 15 Jul 2011 \| Published: 15 Jul 2011 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Service \| TCO

From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions sponsored by IBM WHITE PAPER: Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service. Posted: 07 Jul 2011 \| Published: 01 Mar 2011 TOPICS: Application Integration \| Business Process Management \| Business Process Management Software \| CRM \| CRM Software \| Systems Integration \| Systems Integration Services \| Systems Operations

Real Time Service Visualization For Your NOC sponsored by InfoVista Corporation WHITE PAPER: This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management. Posted: 06 Jul 2011 \| Published: 06 Jul 2011 TOPICS: Cloud Computing \| Cloud CRM \| Collaboration \| Consulting Services Industry \| Consumer Applications Software \| Consumer Market \| CRM

Speech Analytics: The Simple Definition sponsored by Calabrio, Inc. WHITE PAPER: What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. Posted: 20 Jun 2011 \| Published: 20 Jun 2011 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Content Analytics \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices

An Integrated Solution for Context-based Customer Experience Management sponsored by Avaya WHITE PAPER: Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context. Posted: 10 Jun 2011 \| Published: 10 Jun 2011 TOPICS: Application Integration \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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