CRM White Papers

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

Jun 19, 2013

Business of Information Technology > Business Management >
CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM White Papers (View All Report Types)
126 - 150 of 456 Matches Previous Page \| Next Page

Gartner newsletter: HP Business Intelligence sponsored by Hewlett-Packard Limited WHITE PAPER: This newsletter discusses the challenges many organizations face when trying to utilize 'social intelligence.' Access this resource now for insight on how to use data for enhanced customer interactions. Posted: 13 Feb 2012 \| Published: 13 Feb 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Data Analytics \| Social Networking \| Web 2.0

Customer Analytics Pay Off sponsored by IBM WHITE PAPER: Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Service

HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience sponsored by Hewlett-Packard Limited WHITE PAPER: HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. Posted: 06 Jan 2012 \| Published: 06 Jan 2012 TOPICS: Applications Management Services \| Cloud Computing \| Cloud Management \| CRM \| CRM Services \| CRM Software \| Customer Loyalty

Connect with Sage 200 Suite - How Sage 200 helps keeps your finances in check sponsored by Sage Software WHITE PAPER: Read this white paper to learn about a software suite that easily shares business intelligence (BI) and customer relation ship management (CRM) data throughout your business, is designed to grow with you, and is customized to suit your specific needs. Posted: 30 Mar 2012 \| Published: 30 Mar 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Data Analytics \| Data Collection \| ERP \| ERP Software \| Financial Management \| Financial Reporting \| Financial reporting software \| Financial Statements \| Sales Order Management \| Sales Orders

CRM Solutions For The Finance And Insurance Industries sponsored by SAP America, Inc. WHITE PAPER: Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. Posted: 28 Mar 2012 \| Published: 14 Feb 2011 TOPICS: Business Process Management \| CRM \| CRM Best Practices \| CRM Software \| Financial Services Industry \| Insurance Industry \| Mobile CRM \| Software as a Service

Building a Clear and Socially Connected Enterprise sponsored by SAP America, Inc. WHITE PAPER: Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers. Posted: 27 Mar 2012 \| Published: 31 Dec 2010 TOPICS: Banking Industry \| CRM \| CRM Software \| Financial Services Industry \| Mobile CRM \| SAP (Product) \| Social Computing \| Social Networking

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions sponsored by Voxeo WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Networking \| Web 2.0

Is Your CRM Solution Keeping Up with the Times? sponsored by Oracle Corporation WHITE PAPER: In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor. Posted: 02 Mar 2012 \| Published: 01 Dec 2011 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Service \| SaaS business intelligence

Deliver a Superior Cross-Channel Commerce Experience sponsored by Oracle Corporation WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Oracle (Product)

Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce sponsored by Oracle Corporation WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Service

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support sponsored by Oracle Corporation WHITE PAPER: Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how. Posted: 01 Mar 2012 \| Published: 16 Nov 2011 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently sponsored by Oracle Corporation WHITE PAPER: This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Service

The Social Customer Engagement Index sponsored by SAP America, Inc. WHITE PAPER: Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy. Posted: 01 Feb 2012 \| Published: 30 Jun 2009 TOPICS: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Interaction Services \| Customer Satisfaction \| SAP (Product) \| Social Computing \| Social Networking

Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Help Desk Software \| Help Desks \| Mobile Device Management \| Remote Access Software \| Smart Phones \| Tablet PC

Optimizing Your Return on Customer Attention with Oracle RTD sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Oracle (Product) \| Real-time Analytical Software \| Real-time Analytics

Making WFM Work: Best Practices and ROI Model sponsored by Calabrio, Inc. WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. Posted: 31 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Software \| Customer Service \| Workforce Management Software

What You Should Know about E-Signature Law sponsored by DocuSign, Inc. WHITE PAPER: Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity. Posted: 20 Jan 2012 \| Published: 19 Jan 2012 TOPICS: Contract Management \| CRM \| Electronic Signatures \| Sales \| Sales Order Management \| Sales Orders \| Sales Representatives

Why It Pays to Use Electronic Signature sponsored by DocuSign, Inc. WHITE PAPER: This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process. Posted: 20 Jan 2012 \| Published: 18 Jan 2012 TOPICS: Contract Management \| CRM \| Electronic Signatures \| Sales \| Sales Orders \| Sales Representatives

How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

Boost Your Image: Master the Three Stages of Video Conferencing Success sponsored by Citrix Online Go To Meeting WHITE PAPER: This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Videoconferences

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

Smarter communications through analytics sponsored by IBM WHITE PAPER: As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. Posted: 18 Nov 2011 \| Published: 18 Nov 2011 TOPICS: Business Intelligence \| CRM \| Data Management \| Data Warehouses \| Information Management \| Mobile CRM \| Mobile Device Management \| Model Driven Architecture

Capturing Value from Patient-Centered Care sponsored by IBM WHITE PAPER: This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue. Posted: 18 Nov 2011 \| Published: 18 Nov 2011 TOPICS: Business Intelligence \| Business Process Management \| CRM \| Customer Data Integration \| Customer Data Management \| Health Care Applications Software \| Health Care Industry \| ROI

The 10 worst practices for Technical Support and how to overcome them sponsored by NTR Global WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. Posted: 17 Nov 2011 \| Published: 17 Nov 2011 TOPICS: CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Technical Support Staff

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels sponsored by Verint Systems WHITE PAPER: The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes. Posted: 03 Nov 2011 \| Published: 03 Nov 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Web 2.0

126 - 150 of 456 Matches Previous Page 4 5 6 7 8 9 Next Page

CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

Browse by Report Type:
CRM White Papers | CRM Multimedia | CRM IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement