CRM White Papers

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May 19, 2013

Business of Information Technology > Business Management >
CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM White Papers (View All Report Types)
101 - 125 of 463 Matches Previous Page \| Next Page

Case Study: Vision of the Future of Manufacturing and Production sponsored by SAP America, Inc. WHITE PAPER: Frost & Sullivan Analysts discuss Vision of the Future of Manufacturing and Production with best practice case study on how SAP delivers Integrated Enterprise Management. Posted: 21 Aug 2012 \| Published: 31 Dec 2011 TOPICS: Business Intelligence \| CRM \| Enterprise Applications Software \| Enterprise Asset Management Software \| ERP \| Manufacturing Software \| Product Life Cycles \| SAP (Product) \| Supply Chain Management

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" sponsored by SAP America, Inc. WHITE PAPER: This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume. Posted: 21 Aug 2012 \| Published: 31 Dec 2011 TOPICS: Call Center Management \| Call Centers \| CRM \| CRM Best Practices \| Social Computing

Sales Maximize Profitability, Improve Performance, and Deliver Customer Value sponsored by SAP America, Inc. WHITE PAPER: Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle. Posted: 20 Aug 2012 \| Published: 07 Oct 2010 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Mobile CRM \| Sales and Marketing Software \| Sales Contact Management Software \| Sales Order Management \| SAP (Product)

Make Field Service Best Practices Even Better by Leveraging Mobile Technology sponsored by Intermec WHITE PAPER: Uncover best practices for workforce optimization, resource management, revenue assurance, and performance control and learn how technology you already have can enhance processes and improve productivity and profitability within your organization. Posted: 13 Aug 2012 \| Published: 30 Jun 2011 TOPICS: Barcode Printers \| Barcodes \| Best Practices \| CRM \| Data Transmission Standards \| M2M Communications \| Mobile Workers \| Wireless Computing \| Wireless Systems \| Wireless Telephones \| Wireless WAN

Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief sponsored by Hewlett-Packard Limited WHITE PAPER: With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Drive Your Business With Predictive Analytics sponsored by SAS Institute Inc. WHITE PAPER: This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Information Management \| Information Management Software \| Predictive Analytics \| Predictive Analytics Software

Social Intelligence Approaches to Support Four Core Customer Scenarios sponsored by Hewlett-Packard Limited WHITE PAPER: This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence. Posted: 01 Jun 2012 \| Published: 01 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Service \| Social Computing \| Social Networking

Why a Call Centric CRM? sponsored by CallPro CRM WHITE PAPER: Is your current customer relationship management (CRM) software negatively impacting your selling potential? Many of the CRM software options today have lost focus on their primary users – sales professionals – and are actually decreasing sales activity. Read on to learn how a call-centric CRM strategy can alleviate this challenge. Posted: 23 Aug 2012 \| Published: 01 Aug 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| CRM \| CRM Best Practices \| CRM Software \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

A Success Model for CRM Integration, And How to Avoid the Most Common Mistake sponsored by Scribe Software Corporation WHITE PAPER: As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration. Posted: 22 Aug 2012 \| Published: 01 May 2011 TOPICS: Application Deployment \| Application Development \| Application Integration \| Application Performance Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Service Best Practices

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article sponsored by SAP America, Inc. WHITE PAPER: This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program. Posted: 21 Aug 2012 \| Published: 31 Dec 2011 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Service \| ERP \| ERP Software \| SAP (Product)

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration sponsored by Scribe Software Corporation WHITE PAPER: Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Collection \| Data Entry \| Data Management \| Data Management Software

Why CRM Implementations Fail….And What To Do About It sponsored by Scribe Software Corporation WHITE PAPER: Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. Posted: 20 Aug 2012 \| Published: 01 Mar 2011 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Build Your Cloud, Build Your Profit sponsored by Citrix Systems, Inc. WHITE PAPER: Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform. Posted: 16 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Cloud Archive \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| CRM \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Integrative CRM Enhances Midsize Business Agility and Performance sponsored by IBM WHITE PAPER: This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. Posted: 16 Aug 2012 \| Published: 01 Jul 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Small Businesses \| SMBs

4 Steps to Transforming Your Customer Relationships Using Mobile sponsored by Appcelerator WHITE PAPER: Mobility has fundamentally changed the business world, particularly customer relationships. It has not only changed consumer expectations, but also provides a chance to drastically improve the customer experience. Read on to learn 4 simple steps to improving your customer's experience with mobility. Posted: 15 Aug 2012 \| Published: 01 Aug 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Mobile CRM

Is Your Strategy as Smart as Your Customers? sponsored by IBM WHITE PAPER: In this white paper learn the Smart Commerce strategy developed by IBM, designed around customer needs, aspirations, and behavior. This paper goes in depth on each of the four key components of the strategy, demonstrating the work they've done with some of the top names in sports to deliver the Smarter Commerce experience. Posted: 10 Aug 2012 \| Published: 07 Aug 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Service \| Customer Service Best Practices \| ERP

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

The Social Business: Advent of a new age sponsored by IBM WHITE PAPER: This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more. Posted: 30 Jul 2012 \| Published: 16 Feb 2011 TOPICS: Collaboration \| Collaborative Applications Software \| CRM \| CRM Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Data Quality \| Data Security \| Information Management \| Information Management Software \| Social Computing \| Social Networking \| Web 2.0

Social Customer Service: The Pivotal Driver of the Social Enterprise sponsored by LiveOps WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Brand Loyalty \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Oracle’s Optimized Solution for CRM - A Business Case for Secured Siebel CRM on Oracle’s SPARC T-Series sponsored by Oracle Corporation WHITE PAPER: Data privacy and thefts, contractual terms and compliance requirements are issues that all need to be considered when installing a CRM system. This paper outlines how deploying Siebel CRM on Oracle's SPARC T-Series servers mitigates risk while helping maintain a low total cost of ownership by not requiring more equipment. Posted: 05 Jul 2012 \| Published: 16 Mar 2011 TOPICS: CRM \| CRM Software \| Data Analytics \| Data Management \| Data Mining \| Data Quality \| Data Security \| Data Storage \| Oracle (Product) \| Risk Management \| Server Management

A smarter approach to CRM: An IBM perspective sponsored by IBM WHITE PAPER: With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. Posted: 05 Jul 2012 \| Published: 15 Feb 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Quality \| Data Security \| Information Management

Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation sponsored by Medallia WHITE PAPER: The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application. Posted: 03 Jul 2012 \| Published: 03 Jul 2012 TOPICS: CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking \| Web 2.0

Social Media and Loyalty: Four Customer Success Stories sponsored by Medallia WHITE PAPER: Review this brief resource to learn the details of a CRM strategy that boasts the ability to increase online review scores, enhance referral marketing practices, build a loyal social community, and more. Read through 4 customer success stories and discover how they leveraged this tool to generate more business. Posted: 28 Jun 2012 \| Published: 01 Jun 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Social Networking

What If Any Agent Could Take Any Call? sponsored by KANA WHITE PAPER: Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. Posted: 22 Jun 2012 \| Published: 22 Jun 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| CRM \| Customer Loyalty \| Customer Retention \| Customer Service

Will Your Customers Really Wait for You to Get Service Experience Right? sponsored by KANA WHITE PAPER: In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls. Posted: 21 Jun 2012 \| Published: 21 Jun 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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