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ALSO CALLED: Hosted CRM, CRM Hosting Providers, Hosting, CRM Application Service Providers
DEFINITION: Hosted CRM is an arrangement in which a company outsources some or all of its customerrelationship management (CRM)functions to an application service provider (ASP). The hosted CRM model is said to increase returnon investment (ROI) bydecreasing costs and allowing a company to focus more resources on its main business areas.In-house CRM, on the other hand, while more expensive, is also said to allow  … 
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CRM Hosting White Papers (View All Report Types)
1 - 25 of 62 Matches Previous Page  |  Next Page
10 Security Concerns for Cloud Computing
sponsored by Global Knowledge
WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Global Knowledge

A Revolutionary Approach to Cloud Building
sponsored by Dell, Inc. and Intel
WHITE PAPER: Many IT pros are considering the idea of moving to a public cloud environment. But organizations still do not like the idea of putting sensitive corporate data onto a shared, public infrastructure. Gain insight about Dell private cloud solutions that can help address the concerns surrounding a public cloud, including security.
Posted: 06 Jun 2011 | Published: 06 Jun 2011

Dell, Inc. and Intel

A Simple Guide to the Efficient Enterprise
sponsored by Dell and VMware
WHITE PAPER: Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.
Posted: 14 May 2010 | Published: 14 May 2010

Dell and VMware

Accelerate Deployment and Enhance Productivity with Unified Communications
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this resource to learn about a comprehensive unified communications solution that will help you facilitate easy collaboration every time, from any workspace.
Posted: 16 Mar 2012 | Published: 16 Mar 2012

Cisco Systems, Inc.

Addressing Windows 7 Application Compatibility
sponsored by Dell, Inc. and Microsoft
WHITE PAPER: Download this paper to learn how to prepare for an OS migration, identify potential application compatibility problems, and what software compatibility options are available to you today.
Posted: 17 Aug 2010 | Published: 17 Aug 2010

Dell, Inc. and Microsoft

An Enterprise Private Cloud Architecture and Implementation Roadmap
sponsored by Dell, Inc. and Intel
WHITE PAPER: The private cloud is a shared multi-tenant environment built on a highly efficient, automated, and virtualized infrastructure. This paper takes a look at an architecture and implementation roadmap for a private enterprise cloud - designed by Intel - to increase agility and IT efficiency.
Posted: 06 Apr 2011 | Published: 06 Apr 2011

Dell, Inc. and Intel

An Enterprise Private Cloud Architecture and Implementation Roadmap
sponsored by Dell, Inc. and Intel
WHITE PAPER: The private cloud is a shared multi-tenant environment built on a highly efficient, automated, and virtualized infrastructure. This paper takes a look at an architecture and implementation roadmap for a private enterprise cloud - designed by Intel - to increase agility and IT efficiency.
Posted: 17 Mar 2011 | Published: 17 Mar 2011

Dell, Inc. and Intel

Anticipate IT issues before they impact your business
sponsored by Hewlett-Packard Limited
WHITE PAPER: In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help.
Posted: 08 Mar 2012 | Published: 08 Mar 2012

Hewlett-Packard Limited

Automating Processes to Optimize a Windows 7 Deployment
sponsored by Dell, Inc. and Microsoft
WHITE PAPER: A Windows 7 deployment will likely involve hundreds or thousands of PCs, with some in distributed and remote locations. This introduces several challenges. Read this white paper to learn best practices for reducing the costs associated with a Windows 7 deployment, improving the speed at which a deployment is completed, and reducing risks.
Posted: 17 Aug 2010 | Published: 17 Aug 2010

Dell, Inc. and Microsoft

Choosing Your Next Virtual Platform: Mirroring To Your Application Upgrade - A Guide on How to Turn a Challenging Migration into a Successful Implementation
sponsored by Dell, Inc. and Intel
WHITE PAPER: An effective virtualization plan will tie any upgrade to an organiza­tion's overall transformation efforts. The best source for support in this endeavor is a technology provider that can act as a full partner. This paper serves as a guide of what to look for in that supplier.
Posted: 22 Oct 2010 | Published: 22 Oct 2010

Dell, Inc. and Intel

City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers
sponsored by ComputerWeekly.com
WHITE PAPER: The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

ComputerWeekly.com

Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

ComputerWeekly.com

Connectria's IBM AIX Cloud Hosting
sponsored by Connectria Hosting
WHITE PAPER: Learn how your organization can take full advantage of all the benefits of cloud computing. Inside, discover a cloud hosting solution that provides speed and agility to your business while allowing you to add workloads as it expands.
Posted: 18 May 2012 | Published: 18 May 2012

Connectria Hosting

Connectria's IBM i Cloud Hosting
sponsored by Connectria Hosting
WHITE PAPER: Access this white paper to discover an i series cloud hosting system that provides speed and agility to your business and the ability to add workloads as it grows. Also, find out how your organization can take advantage of cloud flexibility and affordability.
Posted: 21 May 2012 | Published: 21 May 2012

Connectria Hosting

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

CW 500 Club – how organisations are sharing IT services to beat the downturn
sponsored by ComputerWeekly.com
WHITE PAPER: Businesses, charities and local authorities are looking to cut their overheads by sharing their IT infrastructure, CIOs at Computer Weekly’s 500 Club heard last week.
Posted: 25 Oct 2011 | Published: 25 Oct 2011

ComputerWeekly.com

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market
sponsored by ComputerWeekly.com
WHITE PAPER: EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

ComputerWeekly.com

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management
sponsored by ComputerWeekly.com
WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?
Posted: 21 Oct 2011 | Published: 21 Oct 2011

ComputerWeekly.com

CW+: Quocirca report: The perfect storm: time to review client computing strategies
sponsored by ComputerWeekly.com
WHITE PAPER: For many years, server-based computing has been seen as a means of, at best, providing those within highly task-based environments with a controlled desktop environment.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

ComputerWeekly.com

CW+: Quocrica report: Managed hosting in Europe
sponsored by ComputerWeekly.com
WHITE PAPER: The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

ComputerWeekly.com

Data Center Efficiency in the Virtual Era: Step 2 - Simplify
sponsored by Dell, Inc. and Intel
WHITE PAPER: This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation.
Posted: 31 Aug 2010 | Published: 31 Aug 2010

Dell, Inc. and Intel

Data Center Efficiency in the Virtual Era: Step 3 - Automate
sponsored by Dell, Inc. and Intel
WHITE PAPER: This final installment of a three-part series explores how automation builds on the stable, efficient base formed by a standardized, simplified, virtualized infrastructure to create a scalable resource to serve business needs.
Posted: 31 Aug 2010 | Published: 31 Aug 2010

Dell, Inc. and Intel

Ensuring Your Business-Critical Apps Are Available in the Cloud
sponsored by Brocade
WHITE PAPER: Learn how combining the technologies of Ethernet fabric, distributed intelligence, and logical chassis can help you enable business-critical applications in the cloud.
Posted: 02 Mar 2012 | Published: 02 Mar 2012

Brocade

Evaluation of managed print service suppilers
sponsored by ComputerWeekly.com
WHITE PAPER: In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP  lead the pack, due to their  global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark  have gained considerable ground, demonstrating effective maturity and service delivery excellence.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

ComputerWeekly.com

G-Cloud Report: Service Management, Organisation & Governance Approach
sponsored by ComputerWeekly.com
WHITE PAPER: Phase 1 of the Government Data Centre Strategy Programme identified the feasibility of consolidating existing  Public Sector data centres and accelerating the provision of cloud computing to  the Public Sector (G-Cloud) and suitable offerings and procurement terms (Application Store) for all UK Public Sector organisations.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

TOPICS:  IT Services
ComputerWeekly.com
1 - 25 of 62 Matches Previous Page    1 2 3    Next Page
 
CRM HOSTING DEFINITION (continued): …  more customization.Companies offering hosted CRM include Siebel, Salesforce.com, and UpShot.The hosted CRM model is most prevalent in small-to-medium size companies, especially those whodon't already have well-established CRM processes. According to a study from Nucleus Research, over80% of companies that outsourced CRM achieved a positive ROI. The study reported that problems withthe traditional in-house CRM model include high software and consulting costs, ineffective useradoption, and poor management. However, because in-house CRM can be tailored more specifically tothe particular needs of … 
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