7 Best Practices for Speech Analytics
sponsored by Autonomy, an HP company
WHITE PAPER:
Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
Posted: 28 Dec 2011 | Published: 28 Dec 2011
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Address all your CRM needs with one system
sponsored by Infor CRM
WHITE PAPER:
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs
sponsored by SugarCRM Inc.
WHITE PAPER:
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
Posted: 15 Jul 2011 | Published: 15 Jul 2011
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