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CKMWhite Papers (View All Report Types)
 
Social Selling: An Overview for Sales Executives
sponsored by Hootsuite
WHITE PAPER: Today's customers are better informed and more connected than ever, thanks in part to the popularity of social media. Consequently, this has caused a major shift in the buying process -- is your sales organization prepared to respond?
Posted: 20 Dec 2013 | Published: 20 Dec 2013

Hootsuite

Manage it all, better - HP Mobility Solutions for SAP
sponsored by Hewlett-Packard Limited
WHITE PAPER: The following white paper explores the new mobility trend and how it is transforming the way retailers do business. Uncover the technology that makes handling the shift easier by allowing businesses to create unique functionality with retail websites and more.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Hewlett-Packard Limited

Customer Experience (CX) Metrics and Key Performance Indicators
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 01 Mar 2013 | Published: 01 Mar 2013

Oracle Corporation UK Ltd

How to Optimize the Supply Chain
sponsored by IBM
WHITE PAPER: Today's complex global supply chains are full of uncertainty. In order to restore supply chain stability, companies are looking for ways to optimize their global supply chain operations to execute a better customer value strategy. View this resource to learn how to reduce supply chain costs and many other improvements.
Posted: 13 Aug 2013 | Published: 13 Aug 2013

IBM

How lifecycle pricing pays dividends
sponsored by IBM
WHITE PAPER: Modern retails face a variety of challenges when it comes to pricing and maximizing profit margins. In this white paper, get an in-depth look at these difficulties facing retailers, and discover a realistic set of practices that can reduce forecasting uncertainty, enable better pricing decisions, and improve your profitability.
Posted: 18 Feb 2014 | Published: 30 Nov 2012

IBM

Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Calabrio, Inc.

Integrative CRM Enhances Midsize Business Agility and Performance
sponsored by IBM
WHITE PAPER: This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.
Posted: 16 Aug 2012 | Published: 01 Jul 2012

IBM

Social Business - Patterns in achieving social business success
sponsored by IBM
WHITE PAPER: Consult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.
Posted: 10 Mar 2014 | Published: 10 Mar 2014

IBM

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India
 
 
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