CEM White Papers

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CEM White Papers (View All Report Types)

Using Case Management to Empower Employees and transform Customer Service sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Business of Information Technology \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Best Practices \| IT Management

Clinical Approach to Technical Upgrade sponsored by Hexaware Technologies WHITE PAPER: In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you. Posted: 01 Nov 2011 \| Published: 27 Oct 2011 TOPICS: Business Process Management \| Business Processes \| ERP \| ERP Software \| SAP (Product) \| Software \| Software Selection \| Software Upgrades

Advancing Healthcare through the Application of Predictive Knowledge Management sponsored by DellEMC and Intel® WHITE PAPER: This white paper examines how the health care industry can proactively support patient-focused care through the use of technology services that enable predictive analysis. Posted: 20 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business IT Alignment \| Business Management \| Business of Information Technology \| Data Analytics \| Health Care Industry \| Medical Practice Management \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

IT Service Automation: Streamline and Automate Key Functions and Processes sponsored by BMC-Accenture WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| Data Center Management \| ITIL

IBM Sterling Supply Chain Visibility - Optimize your supply chain network through real-time, end-to-end visibility sponsored by IBM WHITE PAPER: Consult this resource to learn how greater visibility into the supply chain can help you effectively combat efficiency and performance challenges and pave the way for business success. Posted: 07 May 2013 \| Published: 31 Jul 2011 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Customer Satisfaction \| Inventory Management \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| Manufacturing Software \| Manufacturing Systems \| Supply Chain Execution \| Supply Chain Management \| Supply Chain Software \| Supply Chains \| Transportation Management

Data Monetization Strategies: Make and Save Money With Data and Analytics sponsored by Information Builders WHITE PAPER: Are you sitting on your data with no plan? Do you know how to capitalize on information you already have? This whitepaper dives into the world of profiting from data. Access now to discover 4 essential steps to getting started, as well as challenges to overcome and a discussion on the importance of data integrity. Posted: 26 Oct 2015 \| Published: 26 Oct 2015 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Models \| Business of Information Technology \| Data Management

Intel Distribution of Apache Hadoop: A Dell Partner for Dell/Hadoop sponsored by Dell, Inc. and Intel® WHITE PAPER: This brief resource introduces an open source software platform that includes Hadoop components for distributed processing and big data management. Posted: 21 Jan 2014 \| Published: 31 Dec 2013 TOPICS: Analytic Applications Software \| Apache \| Business Intelligence \| Business Process Management \| Business Processes \| Content Analytics \| Content Management \| Content Management Software \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Information Management \| Open Source Software

Selling the Benefits of Business Process Management for IT and Business Stakeholders sponsored by OpenText WHITE PAPER: This expert guide addresses the ideal BPM platform capabilities for today's organizations to meet the disparate needs of both technical departments and the line of business. Posted: 09 May 2014 \| Published: 09 May 2014 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Enterprise Content Management \| Information Governance

Improve Your Web Infrastructure with Red Hat Enterprise Linux sponsored by Red Hat WHITE PAPER: In this white paper, you will discover how to power your web infrastructure with open source software solutions. Inside, learn how to fulfill business requirements for a more reliable and scalable web infrastructure. Posted: 10 Dec 2013 \| Published: 10 Dec 2013 TOPICS: Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Open Source \| Web Applications Architectures \| Web Applications Management \| Web Development

Business Process Improvement with IBIS RBE Plus sponsored by IBIS America LLC WHITE PAPER: In this white paper, discover RBE Plus Analysis, a system designed by IBIS experts in SAP to pinpoint problem areas in business processes, master data and customizing usage and communicate the results with fact-based, easy to use content front-ended by a browser-based navigation tool. Posted: 04 Nov 2011 \| Published: 04 Nov 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| SAP (Product)