CDI White Papers

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May 24, 2013

IT Management > Systems Design and Development > Systems Implementation > Systems Integration > Data Integration >
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CDI White Papers (View All Report Types)

Top Five Contact Center Trends for 2013 sponsored by Avaya WHITE PAPER: This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change. Posted: 21 Mar 2013 \| Published: 21 Mar 2013 TOPICS: Contact Center Management \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Web 2.0

HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience sponsored by Hewlett-Packard Company WHITE PAPER: Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides. Posted: 03 Apr 2013 \| Published: 03 Apr 2013 TOPICS: Application Deployment \| Application Integration \| Application Security \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Security \| Security Management

Customer Analytics Pay Off sponsored by IBM WHITE PAPER: Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Service

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management. Posted: 07 Feb 2013 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Retention \| Customer Service \| Data Analytics \| Data Mining \| Predictive Analytics \| Web 2.0

Integration for a Customer-Centric View: How to Successfully Integrate Front- and Back-office Applications in Your Small- or Medium-sized Business sponsored by Sage SalesLogix WHITE PAPER: In order for CRM to work effectively, all departments must communicate and have access to centralized customer information. Learn how to successfully integrate front and back office applications to provide a complete view of all customer interactions. Posted: 26 Jul 2006 \| Published: 01 Mar 2006 TOPICS: Application Integration \| CRM \| CRM Software \| Customer Data Integration \| ROI \| Sales and Marketing Software \| SMBs \| Software Selection

CRM Your Salespeople Will Love sponsored by Oracle Corporation WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. Posted: 26 Sep 2007 \| Published: 01 Sep 2007 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Oracle (Product) \| Sales Force Automation \| Sales Order Management \| Sales Representatives \| Software as a Service

Scalable Data Quality: A Seven Step Plan for Any Size Organization sponsored by Melissa Data Corp WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs. Posted: 07 Jun 2007 \| Published: 01 Jun 2007 TOPICS: Business Process Management \| Customer Data Integration \| Customer Data Management \| Customer Privacy \| Data Collection \| Data Management Software \| Data Quality \| Database Management \| Quality Control \| Quality Control Staff

Ensuring brand-building customer experiences with inContact ECHO survey software sponsored by inContact WHITE PAPER: This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. Posted: 04 Jan 2011 \| Published: 04 Jan 2011 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software

Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER: To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

A smarter approach to CRM: An IBM perspective sponsored by IBM WHITE PAPER: With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. Posted: 05 Jul 2012 \| Published: 15 Feb 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Quality \| Data Security \| Information Management

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