How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER:
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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The Future of Loyalty
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center
sponsored by inContact
WHITE PAPER:
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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All SaaS Is Not Created Equal
sponsored by Oracle Corporation
WHITE PAPER:
Read this guide to learn five areas to consider when choosing a SaaS CRM solution.
Posted: 06 Jun 2011 | Published: 06 Jun 2011
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Unlock the Value of Social Media Data
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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CRM Thought Leadership booklet
sponsored by IBM
WHITE PAPER:
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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Making a Single View of the Customer Work
sponsored by DataFlux Corporation
WHITE PAPER:
As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.
Posted: 16 Jun 2011 | Published: 16 Jun 2011
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10 Steps to a Single Customer View
sponsored by Experian QAS
WHITE PAPER:
Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
Posted: 21 Nov 2011 | Published: 21 Nov 2011
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Getting it Right: Seven Steps to Right Channeling Customer Interactions
sponsored by Oracle Corporation
WHITE PAPER:
In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Posted: 01 Mar 2012 | Published: 01 Mar 2012
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HP Social Intelligence Discovery Workshop: Understand the social media opportunity
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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