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Business Services White Papers (View All Report Types)
 
Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs
sponsored by inContact
WHITE PAPER: This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

inContact

The Future of Loyalty
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: 27 Apr 2012 | Published: 27 Apr 2012

SAP America, Inc.

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center
sponsored by inContact
WHITE PAPER: Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

inContact

How to Win Online: Advanced Personalization in E-Commerce
sponsored by Oracle Corporation
WHITE PAPER: E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
Posted: 25 Apr 2011 | Published: 25 Apr 2011

Oracle Corporation

5 Steps to Serving Customers in a Mobile World
sponsored by Voxeo
WHITE PAPER: This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: 22 Mar 2012 | Published: 22 Mar 2012

Voxeo

12 Advantages of Agile Software Development
sponsored by Global Knowledge
WHITE PAPER: This paper examines 12 ways in which the Agile methods are valuable.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

Global Knowledge

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Voxeo

Executive Dialogue: Finding Customer Loyalty in a Multichannel World
sponsored by Oracle Corporation
WHITE PAPER: Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.
Posted: 02 Apr 2010 | Published: 02 Apr 2010

Oracle Corporation

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy
sponsored by SugarCRM Inc.
WHITE PAPER: Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.
Posted: 08 Nov 2010 | Published: 08 Nov 2010

SugarCRM Inc.

Online Marketing - How to Create Value from Today's Digital Environment
sponsored by OpenText
WHITE PAPER: In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: 29 Mar 2012 | Published: 29 Mar 2012

OpenText
 
 
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