How to Shed Redundant Customizations for a Lighter Upgrade
sponsored by Panaya, Inc.
WHITE PAPER:
Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.
Posted: 02 Mar 2012 | Published: 02 Mar 2012
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Build a successful business case for a Single Customer View
sponsored by QAS
WHITE PAPER:
This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.
Posted: 26 Nov 2012 | Published: 30 Jun 2012
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12 Advantages of Agile Software Development
sponsored by Global Knowledge
WHITE PAPER:
This paper examines 12 ways in which the Agile methods are valuable.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience
sponsored by Oracle Corporation
WHITE PAPER:
In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.
Posted: 18 Sep 2012 | Published: 01 Sep 2012
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Agile , Secure, Reliable: World-Class Customer Service in the Cloud
sponsored by Oracle Corporation
WHITE PAPER:
Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.
Posted: 18 Sep 2012 | Published: 01 Sep 2012
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Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER:
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Continuous Customer Dialogues
sponsored by Infor
WHITE PAPER:
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.
Posted: 24 Nov 2010 | Published: 24 Nov 2010
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Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER:
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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Nine Essentials of Online Opinion Monitoring
sponsored by Crimson Hexagon
WHITE PAPER:
Access this white paper to learn nine essentials to online opinion marketing.
Posted: 26 Sep 2011 | Published: 26 Sep 2011
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The Future of Web Content Management
sponsored by Ektron, Inc.
WHITE PAPER:
When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
Posted: 17 May 2011 | Published: 17 May 2011
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