Business Service Providers White Papers

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Dec 2, 2009

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Business Service Providers
ALSO CALLED: BSP DEFINITION: A business service provider (BSP) is a company that rents third-party software application packages to their customers. A BSP is similar to an an application service provider (ASP) in that it provides a cost-effective way to procure applications via networks. A BSP differs from an ASP in that it tailors a software package to its customer's needs and offers back-office solutions by outsourcing … Definition continues below.
Business Service Providers White Papers (View All Report Types)
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Services Access and Onboarding: The New Game for Network Providers sponsored by Alcatel-Lucent WHITE PAPER: This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits. Posted: 26 Mar 2009 \| Published: 26 Mar 2009 TOPICS: Business IT Alignment \| Business Models \| Partnerships \| Service Creation \| Telecom Provisioning \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services \| Telecommunications Systems

Become a Service Provider CEO. Transform the World. Play Cisco myPlanNet. sponsored by Cisco Systems, Inc. PRODUCT DEMO: Cisco myPlanNet 1.0 is a simulation game that puts you into the shoes of a service provider CEO. You manage your business as it evolves from the stone age of dial-up, through the broadband and mobile connected eras, and into the dawning of the medianet age. Play now. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: CEOs \| Mobile IP \| Network Architectures \| Network Configuration Management \| Network Design \| Network Management \| Network Managers \| Networking \| Telecommunications Service Providers

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach sponsored by Sprint ANALYST REPORT: The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Communications Networks \| Converged Networks \| IP Networks \| LAN \| Network Provisioning \| Telecom Provisioning \| Telecommunications Carrier Systems \| Telecommunications Service Providers \| Unified Messaging \| VoIP

Service Provider’s Pocket E-Guide to Fixed Mobile Convergence sponsored by CommuniGate Systems EGUIDE: Telecom service providers have to work harder at creating new ways to generate voice services revenue as the demand for wireless grows and traditional voice services declines. This pocket E-Guide details how service providers can leverage next-gen voice services, like Fixed Mobile Convergence, to address this issue. Posted: 09 Oct 2009 \| Published: 09 Oct 2009 TOPICS: Converged Networks \| Fixed-mobile Convergence \| Network Convergence \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Standards \| Wireless Computing \| Wireless Networks

Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant sponsored by Microsoft CASE STUDY: CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: Collaboration \| Email Software \| IT Infrastructure \| Microsoft Exchange \| Productivity \| Web Conferences \| Web Conferencing Software

Selecting a SAP Managed Hosting Provider: Trends and Myths sponsored by Freudenberg IT PODCAST: Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Economic Environment \| Hosting Services \| IT Infrastructure \| Market Trends \| Request for Proposals \| SAP (Product) \| SLA \| SLA Management Services

Presentation Transcript: Best Practices in Selecting a SAP Managed Hosting Provider sponsored by Freudenberg IT PRESENTATION TRANSCRIPT: In this presentation transcript, Michael Dortch, Founder and Lead Analyst of DortchOnIT.com, explains what to look for in an SAP managed hosting provider including how to determine your organization's requirements and how to evaluate potential providers. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Life-Cycle Management \| Application Outsourcing \| Applications Management \| Hosting Services \| Infrastructure Management \| SAP (Product)

Evaluating the Advantages and Pitfalls of SAP Managed Hosting sponsored by Freudenberg IT WEBCAST: In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. Posted: 16 Jun 2009 \| Premiered: 16 Jun 2009 TOPICS: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Hosting Services \| IT Infrastructure \| IT Services \| SAP (Product) \| SLA \| SLA Management Services \| Systems Management Services

eGuide: 7 Security Questions to Ask Your SaaS Provider sponsored by Panda Security EGUIDE: Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS. Posted: 19 Nov 2009 \| Published: 19 Nov 2009 TOPICS: Access Control \| Authentication \| Backups \| Business Continuity Planning \| Data Security \| Encryption Standards \| Software as a Service

eBook: Managed SAP Hosting - Determining If It's Right For Your Business sponsored by Freudenberg IT EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Posted: 30 Jun 2009 \| Published: 30 Jun 2009 TOPICS: Cloud Computing \| Host Management \| SaaS ERP \| SAP (Product) \| SLA \| Software as a Service

The Fundamentals of a Successful Managed Services Practice sponsored by N-able Technologies WHITE PAPER: If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services. Posted: 02 Dec 2009 \| Published: 02 Dec 2009 TOPICS: IT Service Management \| IT Services \| Management Service Providers \| Network Management Services \| Network Service Providers \| Service Level Management \| VARs

Catalyst Telecom and Avaya Solutions Guide sponsored by Catalyst Telecom EBOOK: Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions. Posted: 30 Oct 2009 \| Published: 30 Oct 2009 TOPICS: Business Communications \| Business Performance Management \| Business Service Providers \| Communications Systems \| Financial Management \| Financial Service Providers \| IP Telephony \| Networking \| SIP \| Unified Messaging

Proving Success with XOJET: How Freudenberg IT (FIT) SAP Hosting Service Reduced Costs sponsored by Freudenberg IT CASE STUDY: In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Application Hosting \| Application Infrastructure Providers \| Application Life-Cycle Management \| Application Service Providers \| Applications Management Services \| Business Intelligence \| Disaster Recovery \| ERP \| Infrastructure Management \| IT Infrastructure \| SAP (Product)

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs sponsored by Intel Technology Provider CASE STUDY: Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. Posted: 15 Oct 2009 \| Published: 15 Oct 2009 TOPICS: Desktop Applications Management \| Desktop Computer Support \| IT Management \| IT Managers \| IT Service Management \| IT Services

Collision-Free Residential Access: Deliver High Throughput, Reliability, and Scalability with Point-to-Multipoint Wireless Broadband Networks sponsored by Motorola, Inc. WHITE PAPER: In the highly competitive wireless communications market, dissatisfied customers can and do change providers virtually as soon as they have a poor service experience. Read this paper to learn how some service providers are able to keep their customers satisfied -- satisfied enough to refer friends and neighbors. Posted: 01 Dec 2009 \| Published: 01 Dec 2009 TOPICS: Telecom Provisioning \| Telecommunications Hardware \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Wireless Broadband Routers \| Wireless Hardware \| Wireless Networks

Driving Revenue and Increasing Value with Application Performance Management sponsored by Blue Coat EBOOK: As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Life-Cycle Management \| Applications Management \| Network Appliances \| Network Management \| Web 2.0 \| Web Application Security \| Web Applications Management

IT Service Delivery: From Basic Automation Through to Managed Services sponsored by N-able Technologies WHITE PAPER: This paper examines the changing IT services market and why IT service providers need to improve the way they do business. Posted: 15 Sep 2008 \| Published: 15 Sep 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Interoperability \| IT Service Management \| IT Services \| Patch Management \| Security \| SMBs

Business Value of Sterling Commerce Managed Services for B2B Integration sponsored by Sterling Commerce WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. Posted: 11 Sep 2009 \| Published: 11 Sep 2009 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Service Management \| Business Service Management Software \| Business Systems \| ROI

Managed Services Delivery: From Packets to Applications sponsored by Blue Coat ANALYST REPORT: Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Application Deployment \| Application Performance Management \| Content Delivery \| Enterprise Systems \| Network Management \| Network Performance \| WAN

E-Guide - Service Delivery Platforms: Building the Next-Gen Network Architecture sponsored by Alcatel-Lucent EGUIDE: Next generation services need to meet customer and carrier needs; network convergence is the technical goal, while IP transformation is the business goal. This guide addresses the challenge of planning for providers doing both at the same time and lays out a service delivery platform (SDP) and SOA roadmap to recreate the network architecture. Posted: 02 Sep 2009 \| Published: 02 Sep 2009 TOPICS: Converged Networks \| Network Architectures \| Service Creation \| SOA \| SOA Governance \| Telecom Provisioning \| Telecommunications Carrier Systems \| Telecommunications Networks \| Telecommunications Services \| Web Services Architecture

Targeted Interactive Advertising: A Killer Revenue App sponsored by Alcatel-Lucent VIDEO: Marcio Nespatti, Alcatel-Lucent, discusses the latest research on next generation advertising. Posted: 20 Nov 2009 \| Premiered: 20 Nov 2009 TOPICS: Advertising \| Content Delivery \| Content Providers \| Internet Consumer Services \| Telecom Provisioning \| Telecom Spending \| Telecommunications Service Providers \| Telecommunications Services

Chapter 1: Cloud Risks and Rewards - CIO Strategies for the Cloud sponsored by SearchCIO.com EBOOK: Some pundits foresee a future in which all data center computing is done in the "cloud," but that future is a long way off. Most organizations have just begun to venture into the cloud. Many others remain skeptical because of security and quality-of-service concerns. Read this ebook to learn what CIOs can to do now to prep their own environments. Posted: 29 Sep 2009 \| Published: 29 Sep 2009 TOPICS: CIOs \| Cloud Computing \| Data Center Management \| Data Centers \| Data Governance \| Data Security \| Hybrid clouds \| Private cloud computing \| Public cloud computing \| Software as a Service

The Seven Major Obstacles on the Road to Managed Services sponsored by N-able Technologies WHITE PAPER: Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits Posted: 01 Dec 2009 \| Published: 01 Dec 2009 TOPICS: Customer Service \| Management Service Providers \| Network Management \| Network Monitoring \| Service Level Management \| SMBs \| Systems Management

Best Practices for Network Transformation for Carrier Ethernet Services sponsored by ECI Telecom WHITE PAPER: ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more. Posted: 17 Sep 2009 \| Published: 17 Sep 2009 TOPICS: Telecom Provisioning \| Telecommunications Carrier Systems \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Standards \| Video-on-Demand

3 Things Business Decision-Makers Need to Know about SOA sponsored by IFS WHITE PAPER: Given the increasing importance of service-oriented architecture (SOA), this white paper cuts through the marketing hype surrounding SOA and focuses on the three most important facts you need to know about this groundbreaking technology. Posted: 07 Jun 2006 \| Published: 07 Jun 2006 TOPICS: .NET \| Application Integration \| Change Management \| Composite Applications Software \| Content Integration Software \| Enterprise Resource Management \| Globalization \| Network Best Practices \| SOA \| Web Services Architecture \| Web Services Management

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BUSINESS SERVICE PROVIDERS DEFINITION (continued): … A business service provider (BSP) is a company that rents third-party software application packages to their customers. A BSP is similar to an an application service provider (ASP) in that it provides a cost-effective way to procure applications via networks. A BSP differs from an ASP in that it tailors a software package to its customer's needs and offers back-office solutions by outsourcing most (if not all) business processes, such as payroll and bookkeeping. Small and mid-sized firms are attracted to BSPs because they have low start-up costs and low monthly fees, whereas ASPs are more capital intensive. Agillon, eAlity, Employease and EConvergent are examples of succesful BSP companies.
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