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Bulletin Boards White Papers (View All Report Types)
 
ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

How to Capitalize on the Complex Cyber Threat Landscape
sponsored by LogicNow
WHITE PAPER: In this white paper, you'll discover how managed service providers and IT service providers can help their clients mitigate risk in this increasingly complex cyber threat landscape
Posted: 24 Aug 2015 | Published: 31 Dec 2014

LogicNow

How to Use Project Services to Accelerate Infrastructure Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: When faced with choosing whether to pursue outsourcing transformation services or a project-based approach, this exclusive report can help by providing the information you will need to simplify the decision making process.
Posted: 27 Jun 2016 | Published: 01 Sep 2015

Hewlett Packard Enterprise

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

Give your connections a boost.
sponsored by Verizon
WHITE PAPER: Never before has there been a greater need for performance-based solutions that offer the support for today's IP applications. Access this fact sheet to see how you can realize agile Internet connections that provide the speed your business needs.
Posted: 13 May 2016 | Published: 30 Sep 2015

Verizon

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: How can an IT ticketing and time solution can benefit your clients and allow you to become part of their internal support team? Learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow
 
 
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