This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
This report details the key factors that impacts salaries in the IT industry. It also includes detailed listing of salaries by job function, industry, and education level. The top paying certifications, based on survey responses, are al...
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