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Benchmark Tests White Papers (View All Report Types)
 
CW+: Compass: How benchmarking can identify IT savings
sponsored by ComputerWeekly.com
WHITE PAPER: Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

ComputerWeekly.com

Webroot SecureAnywhere Business Endpoint Protection vs. Seven Competitors
sponsored by Webroot
WHITE PAPER: This performance benchmark report reveals the results of an objective performance test conducted on eight endpoint security software products. Inside, learn which solutions are leading the pack for endpoint protection.
Posted: 30 May 2013 | Published: 17 Jan 2013

Webroot

Guidance for Calculation of Efficiency (PUE) in Real Data Centers
sponsored by Schneider Electric
WHITE PAPER: Unfortunately, commonly published efficiency data is not computed using a standard methodology making it difficult to properly benchmark infrastructure efficiency in data centers. This paper explains the problem and describes a standardized method for classifying data center loads for efficiency calculations.
Posted: 28 Jan 2010 | Published: 28 Jan 2010

Schneider Electric

BusinessObjects Edge Series - Technical White Paper
sponsored by Business Objects
WHITE PAPER: This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Business Objects

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability
sponsored by Kalido
WHITE PAPER: Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Kalido

Cisco Wide Area Applications Services (WAAS) Report
sponsored by Cisco Systems, Inc.
WHITE PAPER: Learn how Cisco Wide Area Application Services (WAAS) can accelerate a range of business applications, including Microsoft Exchange, file sharing and web applications.
Posted: 16 Oct 2006 | Published: 01 Oct 2006

Cisco Systems, Inc.

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Forming an Agile IT Function
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya
 
 
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