Benchmark Tests

WHITE PAPER: Grid technology is maturing, yet the pressure to increase computing capabilities has never been higher. This resource details the results of a recent high performance computing survey, providing a grid maturity benchmark that will help you plan a more intelligent grid strategy.

Posted: 28 Mar 2013 | Published: 28 Mar 2013

WHITE PAPER: When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn. While such cost reduction is important, companies often overlook equally critical strategic decisions – opportunities to use valuable business information to strengthen product and service offerings and emerge ahead of the competition.

Posted: 03 Mar 2011 | Published: 03 Mar 2011

WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!

Posted: 01 Dec 2010 | Published: 30 Nov 2010

WHITE PAPER: This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.

Posted: 23 Apr 2008 | Published: 01 Apr 2008

WHITE PAPER: Unfortunately, commonly published efficiency data is not computed using a standard methodology making it difficult to properly benchmark infrastructure efficiency in data centers. This paper explains the problem and describes a standardized method for classifying data center loads for efficiency calculations.

Posted: 28 Jan 2010 | Published: 28 Jan 2010

WHITE PAPER: Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.

Posted: 04 Jun 2008 | Published: 01 Jan 2007

WHITE PAPER: This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers

Posted: 04 Jun 2008 | Published: 01 Jan 2007

WHITE PAPER: This research report provides a comprehensive and in-depth look at the type of benefits can you expect to achieve by extending ERP beyond the desktop.

Posted: 13 Sep 2011 | Published: 13 Sep 2011

WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.

Posted: 19 Jul 2011 | Published: 19 Jul 2011

WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.

Posted: 24 Oct 2012 | Published: 31 Dec 2010