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Benchmark Tests White Papers (View All Report Types)
 
Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5
sponsored by Red Hat and JBoss
WHITE PAPER: This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat Enterprise Linux (RHEL) for simulated workloads.
Posted: 18 May 2009 | Published: 15 May 2009

Red Hat and JBoss

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability
sponsored by Kalido
WHITE PAPER: Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Kalido

Webroot SecureAnywhere Business Endpoint Protection vs. Seven Competitors
sponsored by Webroot
WHITE PAPER: This performance benchmark report reveals the results of an objective performance test conducted on eight endpoint security software products. Inside, learn which solutions are leading the pack for endpoint protection.
Posted: 30 May 2013 | Published: 17 Jan 2013

Webroot

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors

BusinessObjects Edge Series - Technical White Paper
sponsored by Business Objects
WHITE PAPER: This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Business Objects

The Enterprise Mobile Messaging Benchmark Report
sponsored by Good Technology
WHITE PAPER: Download this white paper and discover the benefits of implementing a mobile messaging strategy and learn how to save time, increase customer responsiveness and determine the value of mobile messaging projects.
Posted: 25 Apr 2007 | Published: 01 Dec 2006

Good Technology

Forming an Agile IT Function
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Selecting an Industry-Standard Metric for Data Center Efficiency
sponsored by Schneider Electric
WHITE PAPER: This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective.
Posted: 06 Feb 2008 | Published: 01 Jan 2007

Schneider Electric
 
 
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