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Benchmark Tests White Papers (View All Report Types)
 
The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

The Enterprise Mobile Messaging Benchmark Report
sponsored by Good Technology
WHITE PAPER: Download this white paper and discover the benefits of implementing a mobile messaging strategy and learn how to save time, increase customer responsiveness and determine the value of mobile messaging projects.
Posted: 25 Apr 2007 | Published: 01 Dec 2006

Good Technology

Optimizing PC Performance with Simple Benchmarking Processes
sponsored by Intel Corporation
WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
Posted: 02 Apr 2009 | Published: 03 Nov 2008

Intel Corporation

BusinessObjects Edge Series - Technical White Paper
sponsored by Business Objects
WHITE PAPER: This paper provides a technical overview of BusinessObject Edge Series-the end-to-end business intelligence (BI) solution for growing organizations. Learn how to take advantage of extensive BI capabilities to empower your end users and decision-makers
Posted: 04 Jun 2008 | Published: 01 Jan 2007

Business Objects

Forming an Agile IT Function
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5
sponsored by Red Hat and JBoss
WHITE PAPER: This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat Enterprise Linux (RHEL) for simulated workloads.
Posted: 18 May 2009 | Published: 15 May 2009

Red Hat and JBoss

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Cisco Wide Area Applications Services (WAAS) Report
sponsored by Cisco Systems, Inc.
WHITE PAPER: Learn how Cisco Wide Area Application Services (WAAS) can accelerate a range of business applications, including Microsoft Exchange, file sharing and web applications.
Posted: 16 Oct 2006 | Published: 01 Oct 2006

Cisco Systems, Inc.

Case Study QuickView: IBM applies cloud environment to create a virtual benchmark center for high-performance computing
sponsored by IBM
WHITE PAPER: This abbreviated case study offers a quick glance at the time savings and cost efficiency achieved by the IBM Benchmark Center using cloud computing.
Posted: 18 May 2011 | Published: 18 May 2011

IBM
 
 
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