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BSM Software White Papers (View All Report Types)
 
The Total Economic Impact Of Microsoft Office 2010
sponsored by ComputerWeekly.com
WHITE PAPER: In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.
Posted: 25 Oct 2011 | Published: 17 May 2010

ComputerWeekly.com

ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

Business Value of Sterling Commerce Managed Services for B2B Integration
sponsored by Sterling Commerce, An IBM Company
WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.
Posted: 11 Sep 2009 | Published: 01 Sep 2009

Sterling Commerce, An IBM Company

Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
WHITE PAPER: This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

ConnectWise

MANAGE and CONTROL IT services in the age of complexity.
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: 22 Dec 2011 | Published: 22 Dec 2011

Hewlett-Packard Enterprise

How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency
sponsored by Sterling Commerce, An IBM Company
WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
Posted: 11 Sep 2009 | Published: 01 Sep 2009

Sterling Commerce, An IBM Company

Succeeding with Proactive IT with ASG's metaCMDB
sponsored by ASG Software Solutions
WHITE PAPER: This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett Packard Enterprise

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM
 
 
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