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Automatic Call Distributor White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Protected to Innovate: Securing Your Hybrid Cloud
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to remove the risky barriers to digital innovation by determining the right mix of hybrid cloud for your IT infrastructure strategy. Access the freedom and flexibility cloud offers by learning 3 security-first principles that will ensure your hybrid cloud is as productive as it is secure and compliant.
Posted: 28 Sep 2016 | Published: 28 Sep 2016

Hewlett Packard Enterprise

Rapidly Deploying an Easy-to-Manage, Reliable Virtualized Infrastructure
sponsored by NTT ICT
WHITE PAPER: Access this lab validation report to discover if one virtualized, hyper-converged infrastructure rises to meet the workload, budgeting, and mobility needs of your business. Examine from this report hands-on testing and validation for this appliance, with particular attention to ease of deployment, TCO improvement, and scalability.
Posted: 08 Aug 2016 | Published: 31 Jan 2016

NTT ICT

How to Build Marketplaces that Users Trust
sponsored by Twilio
WHITE PAPER: Unless you're connecting your consumers and products and services seamlessly, any attempt to attract, engage and retain them to transact on your marketplace will likely fail. With examples from Airbnb, Uber and a few others, dig into how you can establish trust with your customers via improving your communication strategies.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

Twilio

6 Reasons Why Video Conferencing is Essential For Education
sponsored by LifeSize
WHITE PAPER: Discover some of the best uses of video conferencing technology in an education setting.
Posted: 22 Sep 2016 | Published: 29 Aug 2014

LifeSize

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Cloud UC Savings and Flexibility Keeps Lincoln Moving
sponsored by MASERGY
WHITE PAPER: Read this short case study which shows how a moving and storage company deployed UC to improve flexibility and create saving.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

MASERGY

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow
 
 
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