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Automatic Call Distributor White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Embracing Digital Transformation: Experiences from Australian Organizations
sponsored by Microsoft
WHITE PAPER: In this report, leaders from 30 organizations illustrate their experiences with digital innovation—the drivers, challenges, inhibitors, and gains—to help guide your own transformation. Read on to learn 3 proven approaches IT leaders use to execute digital transformation projects.
Posted: 02 Dec 2016 | Published: 02 Dec 2016

Microsoft

Getting Down to Business: Reducing the Risk of Restrictive IT
sponsored by Brocade
WHITE PAPER: This white paper explores how to overcome issues with restrictive, legacy IT technologies. Find out how CIOs can implement strategic planning to absorb the growing cost of updating systems, mitigate the impact of a failing network, and more.
Posted: 08 Dec 2016 | Published: 28 Feb 2015

Brocade

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Evolving Enterprise & Contact Centers with WebRTC
sponsored by Oracle Corporation
WHITE PAPER: Web-based real-time communications (WebRTC) is finally reaching maturity. Read about its evolution, current use case landscape, and how it is shaping the future of unified communications.
Posted: 29 Sep 2016 | Published: 30 Oct 2015

Oracle Corporation

Ansible Tower in the Software Development Lifecycle
sponsored by Red Hat
WHITE PAPER: Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

Red Hat

Building a Better Office 365 is Easier Than You Think
sponsored by Box
WHITE PAPER: In the cloud, there's no place for silos. User-friendly, cloud-based platforms offer a single repository for all your content, so it's easy to organize, move and secure practically everything. This article discusses embracing and enhancing an Office 365 deployment with cloud based content management, collaboration, and security.
Posted: 29 Sep 2016 | Published: 29 Sep 2016

Box

Enabling the New Connected Workspace
sponsored by RingCentral
WHITE PAPER: Discover how a robust, extensible cloud communications platform can enable a new era of integrations between business communications and key business processes and workflows.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

RingCentral
 
 
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