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Automatic Call Distributor White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

Achieving Agility with Cloud UC Success Depends on Evolving the Network
sponsored by RingCentral
WHITE PAPER: In this Nemertes Research white paper, Vice President and Service Director, Irwin Lazar, and CIO and Principal Research Analyst, John Burke, explain how to transform your network to support your UCaaS.
Posted: 20 Feb 2017 | Published: 31 Jan 2017

RingCentral

Reduce the Time it Takes to Resolve IT Issues and Restore IT Services With Communication Integration
sponsored by EverBridge Inc.
WHITE PAPER: In this white paper discover a program that lets you connect the right on-call personnel with the right information to get restoration done faster. Learn how you can get detailed report and incident notifications and responses, manage group and shift calendars from one place, and more.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

EverBridge Inc.

Driving Data Center Growth and Innovation with Trusted Hardware Support
sponsored by IBM
WHITE PAPER: Discover a technical support service designed to help you respond effectively to changing hardware demands, from expanding product and service lines to regulatory mandates. Read on to learn about proactive support that will simplify your IT asset management, enhance service quality, and control costs.
Posted: 27 Mar 2017 | Published: 31 Dec 2016

IBM

The Essential Guide To Workplace Modernization Through Next-Generation Unified Communications
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this e-book, learn the opportunities and challenges of digital transformation, as well as the key UC technologies and deployment models that lead to successful initiatives.
Posted: 17 Feb 2017 | Published: 31 Jan 2017

Cisco Systems, Inc.

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

Why it Pays to Deploy an Integrated Cloud Phone and Contact Center Solution from a Single Vendor
sponsored by RingCentral
WHITE PAPER: Outdated premise-based PBX hardware and legacy premise-based call center systems can no longer adequately serve the communications needs of remote and distributed workforces. Learn how you can combine these two business critical functions in the cloud to provide the communications functionality you need in this white paper.
Posted: 16 Feb 2017 | Published: 01 Mar 2016

RingCentral
 
 
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