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Automatic Call Distributor White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER: In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

BI Deployments: What You Need For Fast and Demonstrable ROI
sponsored by Dimensional Insight, Inc.
WHITE PAPER: This informative white paper features a fountain of information on what the right BI/analytics application can do for your organization. Discover the ways an intuitve program can efficiently carry out everyday tasks such as retrieving, analyzing, transforming and reporting data for BI, while getting the most for your bottom line.
Posted: 23 Mar 2015 | Published: 28 Mar 2014


The Insecurity of Network-Connected Printers: Address Hardcopy Document Security
sponsored by HP Limited
WHITE PAPER: In this exclusive report, you will examine the risks dredged up by insecure printers and other peripheral devices in your business, as well as discover several best-in-class action strategies and practices for addressing end-point device and hardcopy document security.
Posted: 12 Jan 2016 | Published: 31 Oct 2015

HP Limited

The Right Infrastructure Strategy to Support Bimodal I.T. Capabilities
sponsored by Red Hat
WHITE PAPER: In the following brief white paper, learn the importance of having a bimodal IT infrastructure to handle extreme, real-time innovation. Access now and learn how business leaders can create their own bimodal infrastructure strategy that enables the IT team to not only meet the competing demands it faces today, but in the future as well.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

Red Hat

Transform Your B2B Community with Faster, Simpler Onboarding, Management and Collaboration
sponsored by IBM
WHITE PAPER: In this white paper discover how you can transform your B2B community with faster, simpler onboarding, management and collaboration. Read on to learn how a centralized point of control to manage and monitor your onboarding and ongoing interactions can change the way your business handles multi-enterprise relationships.
Posted: 12 Oct 2015 | Published: 31 Aug 2014

IBM

IBM SmartCloud for Social Business Mobility
sponsored by IBM
WHITE PAPER: This white paper introduces one company's portfolio of online services, including scalable and security-rich email, web conferencing, and social collaboration, that can help to improve employee responsiveness and effectiveness in support of social business.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

IBM

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

Top Unified Communications Trends for Midsize Businesses
sponsored by Cisco
WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco
 
 
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