IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

Automatic Call Distributor

RSS Feed    Add to Google    Add to My Yahoo!
Automatic Call DistributorWhite Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

4 Steps to a Virtualized Contact Center
sponsored by Genesys
WHITE PAPER: Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership.
Posted: 14 Mar 2014 | Published: 31 Jan 2013

Genesys

7 Steps to Modernize Your Contact Center
sponsored by Genesys
WHITE PAPER: Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center.
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

Fast IT: Sourcing Disruptive Innovation
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco recently announced new Unified Computing System innovations to address the need for business agility and orchestration. You can simplify your data centre with an integrated infrastructure that enables you to reallocate your IT budget towards innovative technologies to meet changing business goals.
Posted: 27 Nov 2014 | Published: 28 Nov 2014

Cisco Systems, Inc.

The Technical and Operational Values of Barium Ferrite Tape Media
sponsored by Barium Ferrite
WHITE PAPER: This exclusive white paper takes an in-depth look at Tape media, and its essential values to organizations.  Read on to learn more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Barium Ferrite

The 451 Group: What keeps the enterprise collaboration sector up at night? It's Citrix.
sponsored by Citrix
WHITE PAPER: This white paper examines a comprehensive package of tools from Citrix that combines elements of mobility, virtualization, file sharing, and collaboration. Read on to find out how this approach stands apart from the competition by delivering collaboration capabilities for real-world requirements.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Citrix

A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This guide compares the total-cost-of-ownership of various unified communications and collaboration platforms and explains how collaboration is critical to the success of the modern business.
Posted: 14 Apr 2014 | Published: 30 Sep 2013

Cisco
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement