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Automatic Call Distributor White Papers (View All Report Types)
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: As your infrastructure evolves toward an Infrastructure-as-a-Service model, you need a management platform that follows suit. Download this white paper to simplify hybrid IT management with a platform that evolves to handle all container, virtual, private, and public cloud infrastructures.
Posted: 12 Oct 2016 | Published: 30 Jun 2016

Red Hat

6 Reasons Why Video Conferencing is Essential For Education
sponsored by LifeSize
WHITE PAPER: Discover some of the best uses of video conferencing technology in an education setting.
Posted: 22 Sep 2016 | Published: 29 Aug 2014


Distributed and Centralized Bypass Data Center Architectures Compared
sponsored by Emerson Network Power
WHITE PAPER: In this white paper, explore the principles of centralized versus distributed bypass data center backup, and discover how to apply each method to standalone monolithic and integrated-modular UPS architectures. Access now and receive an overview of the weaknesses and capabilities of both system designs to simplify your decision-making process.
Posted: 08 Jun 2016 | Published: 31 Dec 2015

Emerson Network Power

Hyperconverged Infrastructure and the Ideal Data Center
sponsored by Stratoscale
WHITE PAPER: A popular option among enterprises seeking the simplest system, hyperconverged infrastructure systems are readily available. With such a plethora of options, which one's best? Discover desirable outcomes organizations seek to achieve as they adopt hyperconverged infrastructures.
Posted: 14 Jun 2016 | Published: 31 Dec 2015


Outthinking Disruption in Communications: The 2020 CSP in the Cognitive Era
sponsored by IBM
WHITE PAPER: This executive report predicts that by 2020, successful content service providers will split along two lines: becoming digital service providers, or digital service enablers. Learn how you can change to fit this new landscape through techniques such as early integration with the IoT, network virtualization, and investing in cognitive systems.
Posted: 22 Sep 2016 | Published: 22 Sep 2016


Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016


New Rules of Engagement: Dispelling 3 Myths of Communications
sponsored by Avaya CenturyLink
WHITE PAPER: Take a closer look at the pros and cons of adopting a consumer-like approach to business communications. Explore 3 enterprise communication myths, and how you can selectively leverage components of these misconceptions to foster a culture of engagement.
Posted: 01 Jul 2016 | Published: 31 Dec 2015

Avaya CenturyLink
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