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Automatic Call Distributor White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Top 5 DevOps Challenges
sponsored by Delphix
WHITE PAPER: The key to deploying DevOps is data management. IT pros need data for their environments, but that need grows exponentially when it comes to DevOps. But this is just the tip of the iceberg. Read on to discover the top five challenges halting your DevOps progess.
Posted: 20 Jul 2017 | Published: 20 Jul 2017

Delphix

The Definitive Guide to UCaaS: Simplifying Unified Communications as a Service
sponsored by Fuze
WHITE PAPER: This definitive guide to UCaaS will teach you how to migrate your communications to the cloud.
Posted: 12 May 2017 | Published: 30 Dec 2016

Fuze

The Foundation of a Successful ITAM Program - In 5 Not So Easy Steps
sponsored by Flexera Software
WHITE PAPER: IT asset management (ITAM) is no easy task. It takes some hard work to ensure that your ITAM program has the right foundation, but it's worth it in the end to have a program that is actually effective. This white paper dives into the 5 complex steps that will guide your ITAM foundation building process to success.
Posted: 05 Apr 2017 | Published: 30 Nov 2015

Flexera Software

3 Ways IT Can Accelerate Business Success
sponsored by Cherwell
WHITE PAPER: This e-book explains how to accelerate business success in three areas—modernizing your self-service portal, collecting and using value-added metrics, and implementing data integration for actionable IT intelligence. You will learn how to keep up with business and deliver results that contribute to the bottom line.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Cherwell

Extending the Skype Experience to Every Meeting Room
sponsored by Logitech Inc.
WHITE PAPER: The next generation of Skype for Business meeting room systems promises to provide users the communications tools they need to effectively collaborate and meet in any meeting room. But can you really believe these promises? This Frost & Sullivan white paper demystifies the capabilities of a new Skype for Business meeting room system.
Posted: 14 Mar 2017 | Published: 31 Jan 2017


An Overview of Zoom Video Communication's Offerings
sponsored by Zoom Video Communications
WHITE PAPER: Get insight into Zoom's unique cloud architecture for video conferencing offerings, as well as the options for on-premise and hybrid deployments.
Posted: 29 Mar 2017 | Published: 30 Jun 2016

Zoom Video Communications

VMware Workspace™ ONE™ and Microsoft Office 365: Enabling More Secure Collaboration
sponsored by VMware
WHITE PAPER: Despite its promise of anytime-anywhere collaboration, Office 365 poses meaningful adoption and security concerns for the IT organization. In this white paper explore how you can address these concerns and enable the secure use of Office 365 across corporate-owned devices, personal devices, or unmanaged devices in 3 steps.
Posted: 27 Feb 2017 | Published: 30 Nov 2016

VMware
 
 
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