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Automatic Call Distributor White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Top Ten Requirements for a UC Solution
sponsored by ShoreTel
WHITE PAPER: Unified Communications (UC) has come a long way since VoIP was first introducted nearly two decades ago.  In the past ten years UC solutions have included colaboration tools to substantially improve how we do business.
Posted: 11 Aug 2014 | Published: 31 Dec 2013

ShoreTel

Breakthrough efficiency gains through systems management innovation
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Find out how a server portfolio with embedded management capabilities can enable you to manage infrastructure hardware from mobile devices, as well as implement automated, policy-based operations.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

Dell, Inc. and Intel®

Simplify the Planning Process for Data Center Projects
sponsored by Schneider Electric
WHITE PAPER: Access this white paper to learn a proven methodology for planning a data center project that is simpler, higher-quality, cost-effective, and efficient.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

Schneider Electric

Virtualized Performance Management for Unified Communications
sponsored by IR
WHITE PAPER: This brief white paper shows how virtualized performance management can be implemented in a unified communications system without causing any delay or interruptions.
Posted: 29 May 2015 | Published: 26 Dec 2014

IR

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

Resolving Issues When Creating a Cisco UCS Service Profile
sponsored by Global Knowledge
WHITE PAPER: This white paper examines several common service profile errors in Cisco UCS Service Profile and their solutions.
Posted: 28 May 2014 | Published: 28 May 2014

Global Knowledge

Voice and SMS Customer Interactions: Unified Communications does it all
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper discusses the shift from voice to SMS and how SMS can be easily integrated into a business.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

A TCO Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This exclusive resource examines a feature-rich, scalable unified communications solution that can drive innovation and increase productivity. Read on to see how it compares to other leading unified communications solutions.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Cisco
 
 
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