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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Building A Resilient Smart Grid
sponsored by Red Hat
WHITE PAPER: Download this resource to discover reference architectures to improve collection, distribution and storage of data within energy providers' IT infrastructures. Additionally, learn how providers can embrace digital transformation to improve electric utilities services.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Red Hat

How to Choose a Conferencing Solution
sponsored by ReadyTalk
WHITE PAPER: In this white paper, learn how to choose the conferencing product that works best for your business.
Posted: 14 Apr 2017 | Published: 31 Jan 2017

ReadyTalk

Guide to Finding a New Phone System For Small to Medium Businesses
sponsored by Mitel Networks Limited
WHITE PAPER: This guide provides 7 steps that will help you find the right phone communications for your SMB.
Posted: 09 May 2017 | Published: 31 Jan 2017

Mitel Networks Limited

The Collaborative Enterprise: How Enterprises Are Adapting to Support the Modern Meeting
sponsored by Logitech Inc.
WHITE PAPER: Communications technology has transcended the ability to simply enable virtual collaboration to now making it effective and desirable. This Wainhouse Research white paper examines the evolution of the workplace and the tools that are being used to collaborate.
Posted: 14 Mar 2017 | Published: 30 Jan 2015


How Voice Systems Can Support Innovation
sponsored by Comcast
WHITE PAPER: IDG Research recently surveyed IT decision makers regarding what they're looking for in innovation and how voice strategies tie into those plans. Discover how your peers answered 3 key questions on voice communication.
Posted: 01 Mar 2017 | Published: 30 Dec 2016

Comcast

IT Service Management Blueprint
sponsored by ServiceNow
WHITE PAPER: Legacy IT service management (ITSM) systems can't keep up with today's pace of business, and yet people are clinging to these old systems. Access this white paper to see why ITSM modernization isn't as difficult as some people believe. Learn about the benefits of ITSM modernization, best practices to simplify migration, and more.
Posted: 25 May 2017 | Published: 30 Dec 2016

ServiceNow

Unified Communications Management Before and After Deployment
sponsored by Nectar Corp
WHITE PAPER: A successful UC rollout should test voice performance -- and video, if applicable -- before and after deployment. In this expert e-guide, Irwin Lazar of Nemertes Research, explains how organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment.
Posted: 21 Feb 2017 | Published: 17 Feb 2017

Nectar Corp
 
 
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