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Automatic Call Distributor White Papers (View All Report Types)
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

8 Questions to Determine Whether Your Technology can Support Your Growth Strategy
sponsored by Verizon
WHITE PAPER: In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


Top 5 Cloud Data Protection Challenges. Solved.
sponsored by Commvault
WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy.
Posted: 24 Aug 2015 | Published: 24 Aug 2015


Embracing the Changing Face of Communications Technology
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper and discover how new communications technology can provide seamless mobile communication, a scalable and flexible foundation for communication, and simple migration with minimal disruption.
Posted: 13 Jul 2015 | Published: 13 Jul 2015


An Upgrade Path to Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
Posted: 17 Mar 2015 | Published: 01 Jan 2015


Virtual Events Best Practice Guide: The 6 Step Process
sponsored by Intercall
WHITE PAPER: This best practices guide provides you with advice for enhancing brand engagement in your organization by way of virtual events. Read on now to access info on the top marketing applications for these events, as well as the 6 step process for launching a virtual event.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: This white paper outlines a revolutionary cloud based system that enables fast, effortless unified collaboration (UC). Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations.
Posted: 14 Jul 2015 | Published: 14 Jul 2015


Performance-enhancing storage boosts healthcare in Thailand
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this case study to see how one hospital in Thailand optimized its storage infrastructure by implementing flash. Read on to learn how flash improved the hospital's storage performance.
Posted: 23 Jun 2015 | Published: 30 Nov 2014

Dell, Inc. and Intel®
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