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Automatic Call Distributor White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Enabling the New Connected Workspace
sponsored by RingCentral
WHITE PAPER: Cloud phone systems grew up with mobile networks, new internet-based communications tools, and cloud business apps, making them ideally suited to today's enterprises. Learn how a cloud communications system can benefit your enterprise in this white paper.
Posted: 21 Feb 2017 | Published: 30 Nov 2015

RingCentral

Unpacking the Complexities of Enterprise Collaboration
sponsored by AVI-SPL
WHITE PAPER: There are a few factors that are influencing the complexity of enterprise collaboration. In this tech brief, learn the three issues that often surface when IT teams have their Collaboration Programs assessed.
Posted: 19 Jan 2017 | Published: 31 Oct 2016

AVI-SPL

What's Next for Nortel CS1000 Customers?
sponsored by AVST
WHITE PAPER: In this white paper, President and Founder of PKE Consulting, Phil Edholm, discusses the challenges Nortel CS1000 customers face today and how to implement a transformational strategy that extends, enhances and evolves the CS1000 with advanced UC capabilities.
Posted: 13 Feb 2017 | Published: 10 Aug 2016

AVST

Elevating the Enterprise Capabilities of Skype for Business
sponsored by AVST
WHITE PAPER: On its own, Skype for Business supports voice communications with a mix of UC offerings. But implementing the solution as a full or partial PBX replacement in the enterprise requires additional mission-critical applications. Learn what these applications are and how you can deliver them.
Posted: 13 Feb 2017 | Published: 30 Dec 2016

AVST

How to Unify Your Multi-Vendor Collaboration Environment
sponsored by AVI-SPL
WHITE PAPER: Acceptance of disparate collaboration environments has run its course, but bridging your technology islands to enhance your video collaboration capabilities is a difficult undertaking. Discover the 6 steps to unifying your multi-vendor collaboration environment in this white paper.
Posted: 24 Jan 2017 | Published: 30 Nov 2016

AVI-SPL

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Examine how to accelerate IT services delivery and maintain control across multi-cloud environments with a cloud management platform (CMP). Read this resource to view a CMP that scales resources on-demand, continuously monitors resource utilization, reduces OpEx and CapEx, and more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Welcome to Your Modern Data Center
sponsored by Dell EMC Dimension Data
WHITE PAPER: Transform your database and business app workloads by consolidating your mission-critical app landscapes, eliminating storage sprawl, and delivering data center modernization with this all-flash array. Read on to unlock infrastructure innovation by utilizing flash built for hybrid cloud workloads, DevOps, VDI, EMR, and more.
Posted: 30 Jan 2017 | Published: 31 Dec 2016

Dell EMC Dimension Data
 
 
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