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Automatic Call Distributor White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Keep It Simple and Cost-Effective: Enable Communications and Collaboration as One
sponsored by Fuze
WHITE PAPER: Learn how choosing the right UCC tools for your business can help your business overcome low quality services, difficult application management and high maintenance costs.
Posted: 12 May 2017 | Published: 30 Dec 2016

Fuze

Seamless Communications and Collaboration
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, learn the positive effects embedded communications are having on the mobile workforce.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: How is Zoom different from GoToMeeting? Find the answer in this FAQ guide.
Posted: 31 Mar 2017 | Published: 19 Dec 2016

Zoom Video Communications

Why the Automotive Finance Industry is Upgrading to Cloud Faxing
sponsored by J2 Cloud Services
WHITE PAPER: On this website, learn how new compliance regulations influenced automotive finance businesses are now outsourcing their entire process to a trusted cloud fax provider.
Posted: 11 Sep 2017 | Published: 11 Sep 2017

J2 Cloud Services

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Data Insights and Control for the Service Provider Business Model
sponsored by NetApp
WHITE PAPER: Read this white paper to learn proven strategies for providing successful infrastructure service lifecycle management. Then, you'll explore a program that can compare metrics consistently across vendors and platforms, attach costs to any data collected, and more.
Posted: 29 Sep 2017 | Published: 31 Aug 2017

NetApp
 
 
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