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Automatic Call Distributor White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Security Framework: A Guide for Business Leaders
sponsored by Palo Alto Networks
WHITE PAPER: Don't satisfy yourself with the status quo. In this guide, access an extensive security framework which will analyze, detect, prevent, and respond to all known and unknown cyber threats. Learn how to formulate a strategy that will rapidly automate protection, extend network visibility, and more.
Posted: 16 Sep 2016 | Published: 16 Sep 2016

Palo Alto Networks

PBX Replacement Solution
sponsored by Nokia
WHITE PAPER: In order to avoid large costs associated with maintaining legacy PBX equipment that doesn't support modern communications initiatives, large enterprises are turning to the cloud. Download this resource now to learn how you can ditch your legacy PBX, and take an agile, open, and multi-vendor cloud approach to unified communications.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

Nokia

Corridor Warrior: How IT Empowers the Future-Ready Workforce
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Dell, Inc. & Intel®

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Quality Contact Recording Increases Workforce Optimization
sponsored by Avaya CenturyLink
WHITE PAPER: Choosing top tier contact recording services can empower businesses by optimizing the performance of their customer-facing resources. Read this white paper that educates you on communication monitoring services and how they can help you achieve performance improvement that increases customer retention.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies
 
 
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