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Automatic Call Distribution Systems

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ALSO CALLED: Call Distribution Systems, ACD Systems, ACDS, Automatic Call Distributor Systems, Automatic Call Distributor
DEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance  … 
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