Automated Voice Response White Papers

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May 26, 2012

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Automated Voice Response

Automated Voice Response White Papers (View All Report Types)

Top 5 Ways to Make IVR Work For You and Your Customers sponsored by inContact WHITE PAPER: This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IVR

Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors sponsored by Voxeo WHITE PAPER: In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage. Posted: 22 Mar 2012 \| Published: 22 Mar 2012 TOPICS: Communications Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| IVR \| Mobile CRM \| SMS

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider sponsored by Voxeo WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution sponsored by SAP America, Inc. WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. Posted: 27 Mar 2012 \| Published: 27 Mar 2012 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Software \| IP Contact Centers \| IVR \| SAP (Product)

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management sponsored by ComputerWeekly.com WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Outsourcing Services \| IT Services \| Outsourcing

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market sponsored by ComputerWeekly.com WHITE PAPER: EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| Outsourcing \| Surveys

Anticipate IT issues before they impact your business sponsored by Hewlett-Packard Limited WHITE PAPER: In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help. Posted: 08 Mar 2012 \| Published: 08 Mar 2012 TOPICS: Application Performance Management \| Application Performance Management Software \| Business Intelligence \| Business Intelligence Software \| IT Service Management \| IT Services \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Cut Coding for Faster Service Desk Deployments sponsored by Nimsoft, Inc. WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Business IT Alignment \| Business Processes \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| IT Services

Technology Industry Survey 2012 sponsored by ComputerWeekly.com WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Workforce

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