Auditing (Systems Operations)

WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

Posted: 27 May 2009 | Published: 27 May 2009

WHITE PAPER: Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

WHITE PAPER: IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WHITE PAPER: Access this resource to uncover best practices for motivating, managing, and leading virtual teams. Discover the importance of minimizing feelings of disconnection, tips on handling the inevitable obstacles distance brings, how to successfully close a project, and more.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: This resource provides a complete introduction to the Linux command line. Discover what happens when you press the enter key on the command line. Explore the process of expansion, and examine several interesting and complex features of its shell.

Posted: 01 Feb 2012 | Published: 01 Feb 2012