Architectures White Papers

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8 Traits of IT-Friendly Contact Center and Web Customer Service Software sponsored by eGain Communications Corp. WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. Posted: 07 May 2010 \| Published: 06 May 2010 TOPICS: Architectures \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Knowledge Management

Designing Secure Multi-Tenancy into Virtualized Data Centers sponsored by Continental Resources WHITE PAPER: Today’s traditional IT model suffers from resources located in different, unrelated silos—leading to low utilization and gross inefficiency. Enterprise servers reside in one area of the data center and network switches and storage arrays in another. This document describes the design of - and the rationale behind - the Secure Cloud Architecture. Posted: 02 Apr 2010 \| Published: 02 Apr 2010 TOPICS: Architectures \| Backups \| Cloud Computing \| Data Center Design \| Data Centers \| Multi-Tenant Units \| SAN \| Storage Security \| Switches \| TCO \| VMware

SUN SYSTEMS FOR ORACLE COHERENCE: An optimal in-memory data grid architecture sponsored by Sun Microsystems, Inc. WHITE PAPER: Optimizing the benefits of a data grid built with Oracle Coherence relies upon creating a modular, balanced architecture. Matching the number of application servers, memory capacity, and quantity of processing nodes to the target workload characteristics is important to achieving the best performance. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: Architectures \| Data Center Consolidation \| Data Center Construction \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Design Verification

Migrating to the New Dell Management Console sponsored by Dell, Inc. and Intel® WHITE PAPER: Read this white paper to learn how the Dell™ Management Console Powered by Altiris™ from SymantecTM centralizes multiple aspects of systems management into a single easy-to-use tool. Posted: 19 May 2009 \| Published: 19 May 2009 TOPICS: Architectures \| Best Practices \| CIOs \| Data Management \| Data Migration \| Infrastructure Management \| Network Infrastructure \| Open Systems Standards

HP Virtualization with Intel and VMware sponsored by VMware, Inc. WHITE PAPER: IT organizations worldwide are leveraging the benefits of virtualization to create flexible IT environments that reduce costs and improve business agility. These are among the many benefits of shifting to solutions from HP, Intel and VMware. Learn how your organization can benefit from complete virtualization solutions from HP, Intel and VMware. Posted: 23 Feb 2009 \| Published: 18 Nov 2008 TOPICS: Architectures \| Disaster Recovery \| Storage Management \| TCO \| VMware

Can Your Data Center Infrastructure Handle the Heat of High Density sponsored by CyrusOne WHITE PAPER: High density computing is today's standard in best-in-class performance and availability, and those that fail to keep pace or fall behind will find themselves no longer competitive in today's markets. Posted: 11 Aug 2008 \| Published: 01 Aug 2008 TOPICS: Architectures \| Data Centers \| Hardware \| IT Managers \| UPS

Business-Model-Driven Data Warehousing: Keeping Data Warehouses Connected to Your Business sponsored by Kalido WHITE PAPER: This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence. Posted: 04 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Architectures \| Business Models \| Business Performance Management \| Communications Systems \| Data Modeling \| Data Warehouses \| Enterprise \| Master Data Management

Designing a Microsoft Office Communications Server 2007 Architecture with HP BladeSystem sponsored by Hewlett Packard Enterprise WHITE PAPER: The goal of this white paper is to help customers begin to formulate an idea of the hardware design for their OCS 2007 deployments on the HP BladeSystem. Posted: 28 Jan 2008 \| Published: 01 Oct 2007 TOPICS: Architectures \| Data Centers \| Downtime \| SQL Server \| VoIP

IDC White Paper: Diskless PCs: The Evolution of Enterprise PCs sponsored by DellEMC and Intel® WHITE PAPER: Diskless PCs used in conjunction with image streaming software can provide a PC performance and compatibility experience that is identical to that of a standalone machine, but with all the benefits that centralized environments enable. Posted: 23 Jan 2008 \| Published: 01 Jun 2007 TOPICS: Architectures \| Data Privacy \| IT Departments \| Security \| Software

National Instruments Synchronization and Memory Core - A Modern Architecture for Mixed Signal Test sponsored by National Instruments WHITE PAPER: By providing a common architecture for the 100 MS/s mixed-signal prototyping a test suite of instruments, the SMC enables the instruments to test systems where digital and analog signals are side by side. Posted: 28 Aug 2003 \| Published: 01 Jul 2003 TOPICS: Architectures \| Diagnostic and Test Hardware \| Hardware Testing \| Memory \| Prototyping \| Systems Testing

Built-in Self-test (BIST) Using Boundary Scan sponsored by Texas Instruments, Inc. WHITE PAPER: This document shows how existing architectures can be modified to conform to IEEE 1149.1 architecture. Posted: 09 May 2000 \| Published: 01 Dec 1996 TOPICS: Architectures \| Circuit Design \| Integrated Circuit Test Equipment \| Integrated Circuits \| Standards \| Testing