Airlines

WHITE PAPER: For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: This paper shows how SuperLoader directly addresses the increased storage requirements and shrinking resources of smaller, distributed organizations, the need to centrally administer and simply manage distributed data, the security, data restoration.

Posted: 29 Jul 2004 | Published: 29 Jul 2004

WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.

Posted: 06 Apr 2012 | Published: 06 Apr 2012

CASE STUDY: Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

Posted: 08 Nov 2011 | Published: 08 Nov 2011

EZINE: In this week’s Computer Weekly, after HP announced 27,000 job cuts worldwide, we examine how the IT giant is changing its strategy and what it means for customers. We talk to the one-man team that runs IT for a global firm employing 1,600 people. And Virgin Atlantic's CIO explains why mobile apps are such a high priority. Read the issue now.

Posted: 25 May 2012 | Published: 25 May 2012

CASE STUDY: Read this paper to find out why the FAA's System Wide Information Management program selected four open source service-oriented architecture (SOA) components to combine with its other development and management tools to create an enterprise infrastructure that will be deployed between 2010 and 2015 to support NextGen satellite air traffic control.

Posted: 07 Dec 2011 | Published: 07 Dec 2011

WHITE PAPER: Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

EZINE: In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

Posted: 12 Dec 2011 | Published: 12 Dec 2011

WHITE PAPER: This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Read this white paper for an explanation of how business process management melds with complex event processing. The combination nets intelligent business processes that react to changing business conditions in real time, providing continuous visibility-in short, an instantly responsive enterprise.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: This white paper highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that offers tips for building a more loyal customer base.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

WHITE PAPER: Learn how to stay ahead of the competition in a global marketplace while increasing operations and adopting real-time systems and tools to allow instant decision-making.

Posted: 13 Sep 2011 | Published: 13 Sep 2011

WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Posted: 21 Mar 2011 | Published: 21 Mar 2011

WHITE PAPER: Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: With the launch of vSphere 4, VMware introduces a new version of the hypervisor, ESX 4.0 and the management interface, vCenter. Some key benefits offered by this release are greater resource efficiency, management control and freedom of choice for virtual datacenter storage resources and connectivity options.

Posted: 10 Aug 2009 | Published: 10 Aug 2009

EGUIDE: This editorial e-guide features two articles on choosing the right master data management (MDM) software and how to convince your executives to invest in MDM tools.

Posted: 12 Mar 2012 | Published: 12 Mar 2012

DATA SHEET: The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!

Posted: 13 Oct 2009 | Published: 13 Oct 2009

WHITE PAPER: This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

ESSENTIAL GUIDE: This report from Capgemini, shows how organisations can navigate around ‘cloud confusion’  from suppliers pushing products rather than business solutions.

Posted: 28 Feb 2012 | Published: 28 Feb 2012

ANALYST REPORT: Organisations can earn an incremental ROI of 241 percent by using big data technology to examine large and complex data sets, according to this report from Nucleus Research.

Posted: 05 Apr 2012 | Published: 05 Apr 2012

WHITE PAPER: Read this white paper to learn why automation is the best way to make your testing processes more efficient while preventing critical business process disruption.

Posted: 11 Apr 2012 | Published: 11 Apr 2012

WHITE PAPER: The tough economic climate will accelerate businesses take-up of “disruptive technologies”, such as cloud computing and mobile working, CIOs at Computer Weekly’s 500 Club heard.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: We live in an app driven world where any given industry grow more dependent on them each year. Read this paper and learn how your organization can deliver apps faster and at lower cost by managing application demand, development and delivery as an end to end business process.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.

Posted: 16 May 2012 | Published: 16 May 2012

WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

Posted: 22 Mar 2011 | Published: 22 Mar 2011

EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: Enterprise service bus (ESB) and business process management (BPM) solutions solve different problems and have complementary strengths if utilized correctly. Learn more about where each is appropriate, best practices for designing your solution, and tips on how to select a BPM solution to complement your ESB foundation.

Posted: 16 Mar 2012 | Published: 16 Mar 2012