Virtual Private LAN Service is evolving into the next "in" technology. AT&T defines it as any-to-any Ethernet that can be either metro or long haul. VPLS allows enterprises to scale bandwidth and is a good fit for customers who require meshed connectivity and want to control and manage routing.
This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This white paper explains the benefits of a monitoring solution that equips enterprise IT organizations and service providers with capabilities to dramatically improve service quality and reduce the costs and time of IT service delivery.
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