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ACDS White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Step into the Future of Meetings
sponsored by Logitech Inc.
WHITE PAPER: Learn about the benefits of video conferencing such as consistent user experience, optimized collaboration and cost effectiveness from Frost & Sullivan.
Posted: 16 May 2017 | Published: 31 Jan 2017


Meeting the Video Demands of Millennials
sponsored by Cisco Systems, Inc.
WHITE PAPER: Meeting the video demands of millennials can be a daunting task. They expect fast, consistent video that can work on a variety of platforms in an instant.How do you keep up with the video demands of this group?Access this resource that takes a deeper look at this audience's video demands and interests.
Posted: 25 May 2017 | Published: 31 Jan 2017

Cisco Systems, Inc.

What Changing Mobile Communications Mean for Your Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Unified Communications with XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: Learn how to provide users with the Microsoft Skype for Business, Cisco Jabber, Avaya one-X Communicator or Vidyo performance they need today.
Posted: 10 May 2017 | Published: 15 Dec 2016

Citrix

Create Your Classroom in the Cloud
sponsored by Zoom Video Communications
WHITE PAPER: Many educational institutions are starting to utilize cloud collaboration tools to empower learning and administration. In this short paper, learn about a cloud collaboration suite over 5,600 schools are using for virtual classrooms, online courses, TA hours and more.
Posted: 31 Mar 2017 | Published: 30 Dec 2016

Zoom Video Communications
 
 
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