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ACDS White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Four Managed Services That Advance Enterprise Video Collaboration
sponsored by AVI-SPL
WHITE PAPER: There are four conferencing and collaboration related services that are commonly delivered through managed services: management and monitoring, video conferencing services, concierge services, and infrastructure. In this tech brief, discover evaluation considerations and delivery models for each service.
Posted: 19 Jan 2017 | Published: 30 Sep 2016

AVI-SPL

IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Access this e-book to explore how automating service delivery processes transforms ITSM into a modern, reliable experience that will help you reclaim lost productivity. Plus, uncover useful service automation best practices.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

Online Team Collaboration: Reaching New Levels With an All-In-One Platform
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper details the combination of persistent group messaging, private one-on-one chat, voice telephony, and video conferencing in a single unified experience. Access now to learn how to communicate in real time and collaborate using sophisticated yet easy-to-use tools.
Posted: 26 Sep 2016 | Published: 31 Aug 2016

Cisco Systems, Inc.

Reinvent Your Hardware Refresh Cycle with HCI
sponsored by VMware
WHITE PAPER: Because today's landscape of diverse apps and platforms requires a heightened need for speed and security, siloed storage systems just don't cut it. Download this resource to rejuvenate your refresh cycle with hyper-converged infrastructure (HCI) that seamlessly supports an always-on virtualized environment.
Posted: 28 Dec 2016 | Published: 28 Dec 2016

VMware

The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER: This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015

ServiceNow

Evolving Enterprise & Contact Centers with WebRTC
sponsored by Oracle Corporation
WHITE PAPER: Web-based real-time communications (WebRTC) is finally reaching maturity. Read about its evolution, current use case landscape, and how it is shaping the future of unified communications.
Posted: 29 Sep 2016 | Published: 30 Oct 2015

Oracle Corporation

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies
 
 
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