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ACDS White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Building A Foundation for I.T. Modernization
sponsored by Red Hat
WHITE PAPER: In this solution brief, learn how by basing your IT transformation on a foundation of open-source Linux software, and a trustworthy hardware partner, you can ensure ambitious and far-reaching benefits.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

Red Hat

Extending the Skype Experience to Every Meeting Room
sponsored by Logitech Inc.
WHITE PAPER: The next generation of Skype for Business meeting room systems promises to provide users the communications tools they need to effectively collaborate and meet in any meeting room. But can you really believe these promises? This Frost & Sullivan white paper demystifies the capabilities of a new Skype for Business meeting room system.
Posted: 14 Mar 2017 | Published: 31 Jan 2017

Logitech Inc.

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Unified Workgroup Communications To Boost Safety And Efficiency
sponsored by Motorola, Inc.
WHITE PAPER: Take the first step toward a safer, more successful, and more efficient business by learning about new team communications that can provide functionality like instant push-to-talk communications between connected devices, rich applications and IIoT compatibility.
Posted: 24 May 2017 | Published: 31 Jan 2017

Motorola, Inc.

Video Conferencing Endpoints & Infrastructure Market Sizing & 5-Year Forecast
sponsored by Logitech Inc.
WHITE PAPER: As video conferencing rapidly nears a long-predicted tipping point, learn why Wainhouse Research predicts compelling challenges and opportunities for traditional and new vendors alike.
Posted: 14 Mar 2017 | Published: 29 Jul 2016

Logitech Inc.

How to Prepare for Exchange 2016, SharePoint 2016 and Office 365
sponsored by Quest
WHITE PAPER: Migration projects aren't exactly easy, but your organization wants to move to Exchange 2016, SharePoint 2016 or Office 365, and it is your job to make that happen. Here's the catch: It doesn't have to be time consuming--if you have the right strategy in place. Access this white paper to plan your migration
Posted: 14 Aug 2017 | Published: 23 Feb 2016

Quest

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®
 
 
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