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ACDS White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Modernizing IT Infrastructure: Empower Businesses with Heightened Productivity
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper explores 10 of the most important IT priorities, focusing on the impact of big data, hybrid clouds, mobility, and security. Discover how to break away from static infrastructures and siloed data in order to keep up with the management demands of increasingly complex apps.
Posted: 05 Dec 2016 | Published: 31 Oct 2015

Hewlett Packard Enterprise

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

The State of Cloud Communications
sponsored by RingCentral
WHITE PAPER: In its second-annual Cloud Communications Survey, No Jitter Research set out to assess the attitudes of their enterprise audience regarding the use of cloud-hosted services to meet communications needs. Discover the Cloud Communications Survey results that provide must-have insights into the cloud's impact on communications.
Posted: 20 Feb 2017 | Published: 30 Nov 2016

RingCentral

A Guide to Choosing the Right Technology for Your Team and Getting Buy-In from IT
sponsored by Dell India
WHITE PAPER: How do you ensure that everyone in your organization has the right equipment to deliver what's best for the organization? Download this instructive guide to learn to choose the right technology for your team, be servicing their device demands and accommodating the methods in which they work.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell India
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

4 Cloud Myths That Stand in the Way of Collaboration
sponsored by Box
WHITE PAPER: This resource dispels 4 cloud myths that prevent effective collaboration and cross-enterprise communication. Inside you'll see how you can move towards a more modern way to work, and break through stagnation in your collaboration strategy.
Posted: 03 Oct 2016 | Published: 03 Oct 2016

Box
 
 
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