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ACDS White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: Access this white paper to learn the 5 common mistakes people make when selecting a business phone system, and discover how to avoid them.
Posted: 22 Apr 2015 | Published: 26 Dec 2013

RingCentral

Learn What A Cloud Phone System Can Do For Your Business.
sponsored by RingCentral
WHITE PAPER: Access this white paper to discover how RingCentral is changing the cloud phone system game. Don't let your communications system continue to become outdated, upgrade now and start enjoying a solution made for the mobile business world.
Posted: 24 Apr 2015 | Published: 26 Dec 2014

RingCentral

Get Back to Productive Virtual Meetings
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this white paper for a how-to guide to improving your virtual meetings with video technology.
Posted: 07 May 2015 | Published: 07 May 2015

Cisco Systems, Inc.

Research Report: The Potential ROI for One UC Provider
sponsored by RingCentral
WHITE PAPER: In this white paper, you'll discover a Forrester Research, Inc., Total Economic Impact (TEI) study that examines the potential ROI you can expect from one potential UC provider.
Posted: 22 Apr 2015 | Published: 27 Jun 2014

RingCentral

Hosted PBX Provider Evaluation Checklist
sponsored by XO Communications
WHITE PAPER: In this white paper, you'll discover the 10 key questions to ask service providers as you try to find the right fit for your enterprise.
Posted: 03 Apr 2015 | Published: 26 Dec 2013

XO Communications

Field Service Management in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In today's digital world, cloud applications are used to run many mission-critical tasks for enterprises. Read this white paper to learn how cloud applications allow you to constantly improve your systems, ensuring operational efficiency and excellent customer service.
Posted: 23 Apr 2015 | Published: 31 Dec 2014

Oracle Corporation UK Ltd

Unravel and evolve customer communications
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this white paper your CIO can gain the tools necessary to creative effective communications that will drive sales. Learn basic CCM rules like: keep it simple, make it all about the customer, go from passive to active, and more.
Posted: 20 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited
 
 
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