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ACDSWhite Papers (View All Report Types)
 
Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Does Your Communications and Collaboration Solutions Meet your Mid-Size Business Needs?
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive paper examines how cloud collaboration technologies can help your organization overcome some of the common communication challenges faced today.
Posted: 29 Jan 2014 | Published: 29 Jan 2014

Cisco Systems, Inc.

High-Quality, Scalable Video Communication for Any Context
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive white paper takes an in-depth look at a software platform that enables you to embed point-to-point and interactive multi-point video, audio, and collaboration inside your own applications, workflows and web portals, allowing you to deliver the right communication when and where you need it.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

4 Steps to Understanding the Possibilities of Video for Your Organization
sponsored by Cisco Systems, Inc.
WHITE PAPER: Read this whitepaper to learn more about the benefits that telepresence and videoconferencing can offer each department within your organization, as well as to receive tips on how to choose the right equipment, vendor, and deployment model for your company's needs.
Posted: 08 Jul 2014 | Published: 08 Jul 2014

Cisco Systems, Inc.

Vidyo Enabled Customer Service & Support
sponsored by Vidyo, Inc.
WHITE PAPER: This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Maintaining 3G and 4G/LTE Quality of Service
sponsored by Gigamon
WHITE PAPER: This white paper details the need for visibility to sustain quality service for users while also staying innovative.
Posted: 07 Oct 2013 | Published: 08 Oct 2012

Gigamon

Top 10 Things to Consider for Mobile Video Collaboration Success
sponsored by Avaya
WHITE PAPER: Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready.
Posted: 14 Aug 2013 | Published: 31 Dec 2012

Avaya

Considerations for Building Video Chat and Streaming Applications
sponsored by Oxagile
WHITE PAPER: This whitepaper stacks up against each other the chat solutions and media servers that will set an underlying base for either custom video streaming or video chat products that you might consider building.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

Oxagile
 
 
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