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ACDSWhite Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Systems Of Engagement Demand New Integration Solutions — And A New IT
sponsored by IBM
WHITE PAPER: Today's businesses must interact with customers in more ways than ever before -- online, through mobile apps, via social media, and more. To deliver this new genre of customer engagement applications, a higher level of integration is necessary, as is a reorganization of the IT landscape in general.
Posted: 16 May 2014 | Published: 30 Apr 2013

IBM

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

Fast IT: Sourcing Disruptive Innovation
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco recently announced new Unified Computing System innovations to address the need for business agility and orchestration. You can simplify your data centre with an integrated infrastructure that enables you to reallocate your IT budget towards innovative technologies to meet changing business goals.
Posted: 27 Nov 2014 | Published: 28 Nov 2014

Cisco Systems, Inc.

5 Steps You Can Take to Future-Proof Your Enterprise Communications System
sponsored by AVST
WHITE PAPER: This exclusive white paper takes an in-depth look at 5 steps to future proofing your communications system. Read on to learn more.
Posted: 20 Nov 2014 | Published: 20 Nov 2014

AVST

Edison: Streamline Data Protection with IBM Tivoli Storage Manager Operations Center
sponsored by IBM
WHITE PAPER: This resource describes a storage manager that has been an industry-standard data protection solution for two decades. It focuses on more than backup and restore.
Posted: 14 Nov 2014 | Published: 30 Jun 2013

IBM

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses
sponsored by Cisco Systems, Inc.
WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Cloud Computing & Mobile Technologies: Giving Government an Extra Dimension
sponsored by OpenText
WHITE PAPER: View this white paper to examine the steps to implement and initiate to secure clod and mobile strategies. Discover how these leveraging these disruptive services can help to better serve citizens who desire on-demand service. Read on to learn how your government organization can benefit from new channels.
Posted: 18 Dec 2014 | Published: 26 Nov 2013

OpenText

Find the UC Solution that Fits your Budget
sponsored by North Sydney IT and Cisco
WHITE PAPER: This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

North Sydney IT and Cisco
 
 
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