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ACDS White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Business Communications Transformation: Best-in-Class Communications can be a Competitive Advantage
sponsored by Vonage
WHITE PAPER: In this IDC white paper, learn how companies across different industries are seeking to improve their UC maturity to help improve customer experience and bottom-line business results.
Posted: 06 Nov 2017 | Published: 31 Oct 2017

Vonage

From Managing Desktops to Workspaces: A Practical Guide
sponsored by VMware
WHITE PAPER: Discover how using a unified platform for the provisioning, management, and policy enforcement of apps to devices across iOS, Android, and Windows will bolster digital workspace management. Read on to learn when to publish apps vs. providing entire desktops, and more.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

VMware

Keep It Simple and Cost-Effective: Enable Communications and Collaboration as One
sponsored by Fuze
WHITE PAPER: Learn how choosing the right UCC tools for your business can help your business overcome low quality services, difficult application management and high maintenance costs.
Posted: 12 May 2017 | Published: 30 Dec 2016

Fuze

Finding the Right SAM Model for Your Needs
sponsored by Snow Software
WHITE PAPER: Read this exclusive resource to explore the pros and cons of various Software Asset Management (SAM) delivery options, 8 SAM questions to consider when making your decision, and how to go about analyzing SAM models based on your organization's software requirements.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

Unified Communications with App and Desktop Virtualization
sponsored by Citrix
WHITE PAPER: The modern workforce is globally-dispersed, but requires real-time collaboration tools that replicate "in person" speeds. Access this white paper to learn how incorporating application and desktop management tools improves the performance of your unified communications tools.
Posted: 11 Oct 2017 | Published: 31 Dec 2015

Citrix

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

An Overview of Zoom Video Communication's Offerings
sponsored by Zoom Video Communications
WHITE PAPER: Get insight into Zoom's unique cloud architecture for video conferencing offerings, as well as the options for on-premise and hybrid deployments.
Posted: 29 Mar 2017 | Published: 30 Jun 2016

Zoom Video Communications
 
 
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