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ACDS White Papers (View All Report Types)
 
Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER: Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER: Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Cherwell

Failing to Plan is Planning to Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Disconnected information silos cause inefficiency to rise and customer satisfaction to fall. Learn how to think like an urban planner and manage growth with a master, using a unified information platform that puts the breaks on IT sprawl.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Drive Workforce Productivity and Organizational Agility with Unified Communications
sponsored by Fuze
WHITE PAPER: Disconnected, disjointed communications tools actually impede productivity. This resource details cloud-based unified communications and its myriad benefits, like quality collaboration, efficient remote workers and boost in customer satisfaction.
Posted: 12 May 2017 | Published: 30 Dec 2016

Fuze

Combine the Best of On-premise Virtualization with Public Cloud for High Performing IT
sponsored by IBM
WHITE PAPER: This paper highlights the benefits of implementing a hybrid on premises/public cloud infrastructure model, and outlines expert recommendations for effective deployment. Read on to prevent VM sprawl in your current infrastructure, and prepare to merge with public cloud.
Posted: 20 Apr 2017 | Published: 30 Jun 2016

IBM

Making Video Communications Frictionless
sponsored by Zoom Video Communications
WHITE PAPER: When considering video webinar solutions, features like premium audio, easy set-up and registration, and an interactive experience probably top your list. Discover 18 key features of the Zoom Video Webinars now to learn whether it's the right fit for your business.
Posted: 05 Apr 2017 | Published: 31 Jan 2017

Zoom Video Communications

How to Prepare for Exchange 2016, SharePoint 2016 and Office 365
sponsored by Quest
WHITE PAPER: Migration projects aren't exactly easy, but your organization wants to move to Exchange 2016, SharePoint 2016 or Office 365, and it is your job to make that happen. Here's the catch: It doesn't have to be time consuming--if you have the right strategy in place. Access this white paper to plan your migration
Posted: 14 Aug 2017 | Published: 23 Feb 2016

Quest
 
 
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