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ACDS White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Enabling the New Connected Workspace
sponsored by RingCentral
WHITE PAPER: Cloud phone systems grew up with mobile networks, new internet-based communications tools, and cloud business apps, making them ideally suited to today's enterprises. Learn how a cloud communications system can benefit your enterprise in this white paper.
Posted: 21 Feb 2017 | Published: 30 Nov 2015

RingCentral

How a Cloud Phone System Uniquely Supports Your Mobile Workforce
sponsored by RingCentral
WHITE PAPER: Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. But that's not the case with cloud phone systems. Learn how employing a cloud phone system that incorporates an enterprise-class mobile app can provide you with the communications functionality you need for today.
Posted: 22 Feb 2017 | Published: 30 Dec 2016

RingCentral

Seamless Communications and Collaboration
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, learn the positive effects embedded communications are having on the mobile workforce.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Linking the IT PMO to the Business: Establishing a Value Center
sponsored by Innotas by Planview
WHITE PAPER: Examine the value of linking IT projects with business to help realize innovative digital strategies for handling growth and customer satisfaction. Discover how to integrate IT and business strategies successfully and learn how to shift from a cost center to a value center to achieve greater relevance.
Posted: 22 Feb 2017 | Published: 31 Dec 2016

Innotas by Planview

The Importance of Integrated Team Communications
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper learn about integrated team collaboration and how it could benefit your business.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016

ServiceNow

VMware Workspace™ ONE™ and Microsoft Office 365: Enabling More Secure Collaboration
sponsored by VMware
WHITE PAPER: Despite its promise of anytime-anywhere collaboration, Office 365 poses meaningful adoption and security concerns for the IT organization. In this white paper explore how you can address these concerns and enable the secure use of Office 365 across corporate-owned devices, personal devices, or unmanaged devices in 3 steps.
Posted: 27 Feb 2017 | Published: 30 Nov 2016

VMware
 
 
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