ACDS

WHITE PAPER: As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

Posted: 26 May 2009 | Published: 26 May 2009

WHITE PAPER: Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

WHITE PAPER: Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organisation.

Posted: 28 Sep 2009 | Published: 28 Sep 2009

WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The widespread adoption of unified communications (UC) only proves its importance to the workplace. In this resource, uncover the benefits of and case for adding visual communications and video to your UC strategy.

Posted: 10 Apr 2012 | Published: 10 Apr 2012

WHITE PAPER: In this resource, discover whether managed services can help your organization maximize the performance and efficiency of your communications networks and applications.

Posted: 10 Apr 2012 | Published: 10 Apr 2012

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This white paper showcases an automated self-service technology that allows authorized users to deploy and monitor resources while improving response time and control. Learn more about this technology and the quantifiable benefits you can expect to see after implementing it.

Posted: 08 Dec 2011 | Published: 08 Dec 2011

WHITE PAPER: This ‘thought paper’ draws a parallel between young people in the 1960s and 1970s, the group that became known as the baby boomer generation and young people of today, often termed Generation Y or Digital Natives.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: In this exclusive FAQ, discover how you can overcome common migration and management challenges to keep your unified communications systems running in peak condition.

Posted: 27 Mar 2012 | Published: 27 Mar 2012