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May 21, 2013

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ACDS White Papers (View All Report Types)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

Making Sense of Unified Communications sponsored by Channel Transformation Alliance WHITE PAPER: This quick resource explains what unified communications (UC) is – hint, it's not one solution but rather a set of tools – and the real benefits you can enjoy after a successful implementation. Posted: 16 May 2013 \| Published: 16 May 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Customer Loyalty \| Customer Satisfaction \| Instant Messaging \| Messaging Software \| Mobile Workers \| ROI \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Systems \| VoIP

Cisco Telepresence Zones sponsored by Global Knowledge WHITE PAPER: The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Bandwidth Management \| IP Addresses \| IP Routing \| Routing \| Teleconferences \| Telephony Systems \| Videoconferences \| VoIP

Are you a Collaborative Leader? sponsored by Citrix Online Go To Meeting WHITE PAPER: This Harvard Business white paper examines the new collaborative leader, drawing on examples from many successful CEOs to showcase the power of company-wide collaboration. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: CEOs \| CIOs \| Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Software \| Communications Systems \| Executive Management \| Executive Training \| Social Computing \| Social Networking

Enterprise Cloud Services − Unified Communications Avaya Aura At-A-Glance: Exceptional Reliability, Scalability, and Security sponsored by Hewlett-Packard Company WHITE PAPER: Uncover details of an enterprise-grade hosted unified communications solution that enables a distributed system based on SIP to provide multiple benefits throughout your organization. Posted: 02 Apr 2013 \| Published: 29 Jun 2012 TOPICS: Cloud Computing \| Collaboration \| Hosting Services \| Instant Messaging \| Private Cloud \| Private cloud computing \| PSTN \| SIP \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems

Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications. Posted: 18 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Communications Systems \| CRM \| CRM Best Practices \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

IPO 8.1 Brings Significant Changes to the IP Office Communication Solution sponsored by Global Knowledge WHITE PAPER: Access this exclusive resource to learn how your enterprise can take advantage of server space for up to 1000 users on a single site. Posted: 13 Aug 2012 \| Published: 30 Nov 0002 TOPICS: Cloud Computing \| Communications Networks \| Communications Software \| Communications Systems \| Server Management \| Server Software \| Server Virtualization \| Virtual User Interface Software

Unified Communications Buyer’s Guide sponsored by ShoreTel WHITE PAPER: This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more! Posted: 01 Aug 2012 \| Published: 30 Dec 2011 TOPICS: Collaboration \| Communications Systems \| IP \| IP Telephony \| Mobile IP \| Mobile Workers \| Unified Messaging \| Unified Messaging Systems

Tripwire IT Security and Compliance Automation Solutions: Empowering IT Security sponsored by Tripwire, Inc. WHITE PAPER: View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security. Posted: 26 Sep 2012 \| Published: 26 Sep 2012 TOPICS: Access Control \| Access Rights \| Compliance Best Practices \| Compliance Software \| Data Security \| IT Services \| IT Systems \| Security \| Security Threats

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