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ACDS White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Evaluation: Video Collaboration Service
sponsored by Blue Jeans Network
WHITE PAPER: In this evaluation, Wainhouse Research tests one of the leading cloud-based video conferencing bridging services. Discover what analysts are saying about its strengths, weaknesses, and more.
Posted: 06 Jul 2016 | Published: 27 Feb 2015

Blue Jeans Network

Optimize High-Performing DNS Infrastructures for Greater Security
sponsored by EfficientIP
WHITE PAPER: In this white paper, you will examine three methods of optimizing DNS infrastructure to achieve greater security, performance, simplicity, and a drastic reduction in TCO. Access now to learn how to eliminate useless server farms to reduce energy costs and improve protection against furtive attacks.
Posted: 15 Sep 2016 | Published: 15 Sep 2016

EfficientIP

Bimodal IT Conquered: What to Look for in an IT Infrastructure Solutions Provider
sponsored by VMware
WHITE PAPER: This informational white paper offers the top three selection criteria for choosing a Bimodal IT infrastructure solutions partner that will provide private cloud capabilities with the right capacity, availability, security, flexibility and ease of management.
Posted: 02 Sep 2016 | Published: 01 Jul 2016

VMware

Digital Business: CFOs and CIOs Find Success Through Collaboration
sponsored by SAP/Lenovo/Intel
WHITE PAPER: As digitalization and connectivity continue to change IT's function, CIOs are taking responsibility for leading innovation. Learn how to reenergize the CIO/CFO dynamic to both advance the interests of the business, as well as drive digital innovation.
Posted: 06 Sep 2016 | Published: 31 Dec 2015

SAP/Lenovo/Intel

Distributed and Centralized Bypass Data Center Architectures Compared
sponsored by Emerson Network Power
WHITE PAPER: In this white paper, explore the principles of centralized versus distributed bypass data center backup, and discover how to apply each method to standalone monolithic and integrated-modular UPS architectures. Access now and receive an overview of the weaknesses and capabilities of both system designs to simplify your decision-making process.
Posted: 08 Jun 2016 | Published: 31 Dec 2015

Emerson Network Power

6 Reasons Why Video Conferencing is Essential For Education
sponsored by LifeSize
WHITE PAPER: Discover some of the best uses of video conferencing technology in an education setting.
Posted: 22 Sep 2016 | Published: 29 Aug 2014

LifeSize

New Rules of Engagement: Dispelling 3 Myths of Communications
sponsored by Avaya CenturyLink
WHITE PAPER: Take a closer look at the pros and cons of adopting a consumer-like approach to business communications. Explore 3 enterprise communication myths, and how you can selectively leverage components of these misconceptions to foster a culture of engagement.
Posted: 01 Jul 2016 | Published: 31 Dec 2015

Avaya CenturyLink
 
 
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