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ACD Systems White Papers (View All Report Types)
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

SIP Trunking Powers Cloud-Based Contact Center Services for Business Customers
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, learn about the tools TeleTech used to improve services to its customers. See how one SIP trunking option enabled new capabilities for TeleTech, including streamlining service deployment and customer turn-up, providing advanced troubleshooting capabilities, and more.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

Oracle Corporation

The Total Economic Impact of Polycom Voice Solutions for Skype for Business
sponsored by Polycom, Inc.
WHITE PAPER: Access this Forrester report and learn more about a framework to examine your return on investment (ROI) by deploying several of these emerging unified communications (UC) technologies.
Posted: 20 Nov 2015 | Published: 31 Jan 2014

Polycom, Inc.

Architecting the Composable Enterprise
sponsored by MuleSoft
WHITE PAPER: This whitepaper dives into the world of composable IT, or the concept of modular, restructurable infrastructure. Access now to see how companies that leverage this mentality are keeping ahead of trends while remaining profitable, and what challenges they are facing.
Posted: 05 Nov 2015 | Published: 05 Nov 2015


The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013


Improve Quality of Care with All-Flash Storage in EHR
sponsored by Pure Storage
WHITE PAPER: This white paper demonstrates the benefits of all-flash storage for VDI, as it lowers costs and reduces the complexity of deploying and managing storage. Read on to learn how you can take advantage of all-flash storage to enable improvements in patient care and clinical efficiencies.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Pure Storage

Secure the Mobile Enterprise
sponsored by IBM
WHITE PAPER: As enterprises explore the use of mobile applications, new processes have to be built to secure these applications against compromise. This white paper addresses the unique risks associated with mobile devices, and the capabilities you should consider when building your roadmap to safeguarding data and applications.
Posted: 30 Jul 2015 | Published: 30 Jul 2015


Orchestration for Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: This white paper explores how to make complex procedures easy to repeat while reducing the possibility of human errors. Discover an evolved approach to orchestration that erases the barriers between people, process and technology.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

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