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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Enabling the New Connected Workspace
sponsored by RingCentral
WHITE PAPER: Cloud phone systems grew up with mobile networks, new internet-based communications tools, and cloud business apps, making them ideally suited to today's enterprises. Learn how a cloud communications system can benefit your enterprise in this white paper.
Posted: 21 Feb 2017 | Published: 30 Nov 2015

RingCentral

Guide to Finding a New Phone System
sponsored by Mitel Networks Limited
WHITE PAPER: An outdated phone system can significantly impede your company's productivity and ability to communicate internally and with partners or clients.Access now to uncover the 6 steps to finding a new phone system that meets your organization's particular wants and needs.
Posted: 26 Jan 2017 | Published: 26 Jan 2017

Mitel Networks Limited

The 3D Industrial Transformation
sponsored by Dassault systemes
WHITE PAPER: Here's your chance to take an exclusive look at 3D computing infrastructure: Delve into the new industrial capabilities this technology affords to position your organization for success by leveraging it to cut design and development time, decrease defective part numbers, and more.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

Dassault systemes

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

Hosted VoIP Provides Critical Capabilities for Distributed Enterprises
sponsored by Comcast
WHITE PAPER: To make communications more effective across any location—and today's mobile workforce — many enterprises are embracing hosted voice over IP (VoIP) services. Learn about the critical capabilities VoIP can provide your distributed enterprise in this expert white paper.
Posted: 10 Feb 2017 | Published: 30 Dec 2016

Comcast

How a Cloud Phone System Uniquely Supports Your Mobile Workforce
sponsored by RingCentral
WHITE PAPER: Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. But that's not the case with cloud phone systems. Learn how employing a cloud phone system that incorporates an enterprise-class mobile app can provide you with the communications functionality you need for today.
Posted: 22 Feb 2017 | Published: 30 Dec 2016

RingCentral

Achieving Agility with Cloud UC Success Depends on Evolving the Network
sponsored by RingCentral
WHITE PAPER: In this Nemertes Research white paper, Vice President and Service Director, Irwin Lazar, and CIO and Principal Research Analyst, John Burke, explain how to transform your network to support your UCaaS.
Posted: 20 Feb 2017 | Published: 31 Jan 2017

RingCentral
 
 
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