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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

How to Get the Best from VMware Workloads with Hybrid Cloud
sponsored by IBM
WHITE PAPER: Discover how to extend VMware workloads from on-premises environments to the cloud with on-demand bare metal and virtual servers—security and compliance intact. Read on to transition to hybrid cloud with minimal disruption, and maintain control of your apps.
Posted: 19 Apr 2017 | Published: 19 Apr 2017

IBM

UCaaS vs. On-Premises UC
sponsored by Windstream Communications
WHITE PAPER: Gain a deeper understanding of the TCO comparison between UCaaS and a customer-owned IP PBX UC solution by examining these 7 factors.
Posted: 09 Jun 2017 | Published: 30 Jun 2016

Windstream Communications

The CIO's IT Transformation Survival Guide
sponsored by Rackspace
WHITE PAPER: IT transform is a necessity that every organization will have to deal with in order to stay competitive. This e-book offers some best practices and tips to help you survive your organization's transformation. Learn from the CIOs who have gone before you and how they were able to find success.
Posted: 31 May 2017 | Published: 25 May 2017

Rackspace

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

The Unified Communications Buyer's Guide to Cutting Costs & Boosting Productivity
sponsored by Fuze
WHITE PAPER: Learn why many organizations are ditching their legacy unified communications for cloud-based UC.
Posted: 11 May 2017 | Published: 30 Dec 2016

Fuze

Making Video Communications Frictionless
sponsored by Zoom Video Communications
WHITE PAPER: When considering video webinar solutions, features like premium audio, easy set-up and registration, and an interactive experience probably top your list. Discover 18 key features of the Zoom Video Webinars now to learn whether it's the right fit for your business.
Posted: 05 Apr 2017 | Published: 31 Jan 2017

Zoom Video Communications
 
 
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