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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Risks of Legacy Data Centers: Expert Perspectives
sponsored by Eaton
WHITE PAPER: Learn why your organization should modernize your data center to overcome 8 key challenges facing legacy IT infrastructure. Read on to see how upgrading your data center's mechanical and electrical infrastructure can boost reliability, flexibility, and scalability while reducing operational spending.
Posted: 07 Jun 2016 | Published: 07 Jun 2016

Eaton

Key Use Cases for Intelligent IT Operations Management
sponsored by VMware, Inc.
WHITE PAPER: In this white paper, uncover the key use cases of intelligent IT operations management and see how it can help you manage a growing IT infrastructure in regards to storage, cloud infrastructures, power, cooling, and more.
Posted: 22 Mar 2016 | Published: 22 Mar 2016

VMware, Inc.

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group

10 Steps to a Service-Centric IT Model That Drives Efficiency
sponsored by NetEnrich
WHITE PAPER: In this white paper, our experts explore how an enterprise command center can create IT efficiency and enable your IT team to be a true service provider to your business. Read on for 10 steps to a service-centric IT model.
Posted: 04 Jan 2016 | Published: 04 Jan 2016

NetEnrich

Simplify Unified Communications Management
sponsored by IR
WHITE PAPER: Maintaining communications and collaboration within your enterprise can be complex and expensive. Discover why some companies are turning to service providers to keep their business running and overcome 5 common UC challenges.
Posted: 13 May 2016 | Published: 13 May 2016

IR

Build a Reliable, Accurate CMDB by Addressing Data Quality
sponsored by BDNA
WHITE PAPER: Discover the top data quality issues derailing your configuration management database (CMDB) initiatives. Learn how you can build and maintain an accurate, reliable CMDB by taking the steps to address poor data quality.
Posted: 29 Apr 2016 | Published: 31 Dec 2015

BDNA

Evolving Enterprise and Contact Centers with WebRTC
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Discover the state of the WebRTC marketplace and delve into various use cases and frameworks for assessing ROI. All for the purpose of helping you make the best communications adoptions for your enterprise.
Posted: 02 Jun 2016 | Published: 30 Oct 2015

Oracle Corporation UK Ltd

The Hidden Costs of Traditional Video Conferencing Architecture
sponsored by StarLeaf
WHITE PAPER: Uncover the hidden costs of traditional video conferencing, and how you can eliminate them.
Posted: 19 May 2016 | Published: 19 May 2016

StarLeaf
 
 
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