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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Top 10 Purchasing Considerations for a Hyper-Converged Infrastructure
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this infographic, you will ensure you get the most of your hyper-converged infrastructure by discovering these top 10 purchasing considerations. Read on to evaluate potential vendors based on their ability to support mixed architectures, cover device outages, and more.
Posted: 08 Feb 2016 | Published: 08 Feb 2016

Hewlett-Packard Enterprise

Empower Business Processes by Modernising IT Infrastructure and Data Centre Performance
sponsored by Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)

How to Secure Your Ecosystem of Cloud-Based Apps
sponsored by MobileIron
WHITE PAPER: Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

IT Infrastructure Management: A Guide to Transforming Your Enterprise
sponsored by IBM
WHITE PAPER: In this comprehensive guide, uncover how to maintain an agile and security-rich IT infrastructure that can deliver speed and scalability for your data center. Access this guide now and learn to allocate your resources to accelerate innovation, mesh existing IT infrastructure with external alternatives, and much more.
Posted: 26 Mar 2015 | Published: 31 Oct 2013

IBM

Cost-Benefit Analysis: Comparing Key Players for Structured Analytics
sponsored by IBM
WHITE PAPER: Can your organization implement Hadoop clusters without being crippled by IT costs? This resource considers two major players offering structured analytics. Access now to see each of their cost-benefit results and discover the best choice for your business.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

IBM

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

IBM WebSphere to JBoss EAP Migration Guide
sponsored by Red Hat
WHITE PAPER: If IBM licensing costs and complexities are draining your IT budget, then migrating to open source middleware can offer you many advantages. This white paper discusses the business benefits of open source and guides you through the migration process.
Posted: 12 Aug 2015 | Published: 30 Sep 2014

Red Hat

Turn Your IT into an Engine of Business Creativity: A CIO's Guide
sponsored by Colt Data Centre Services
WHITE PAPER: In the following white paper, you will discover how leading IT professionals make decisions in today's business world, how they respond to various challenges, and learn how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt Data Centre Services
 
 
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