IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

ACD Systems

RSS Feed    Add to Google    Add to My Yahoo!
ACD Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

8x8 Delivers Outstanding Return on Investment for Commercial Lender
sponsored by 8x8, Inc.
WHITE PAPER: Access this resource to learn how one company unified all of its offices and workers with a VoIP-based UC solution that delivered major return on investment.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

8x8, Inc.

McDonald’s Franchisee Lowers Phone Bill 35% and Achieves Highest Regional Uptime with Hosted VoIP
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper to discover how one McDonald's franchisee was able to lower its phone bill by 35% and greatly improve uptime with a simple hosted VoIP solution.
Posted: 15 Apr 2015 | Published: 15 Apr 2015

8x8, Inc.

Distance Without the Disconnect: How a Cloud Phone System Makes Remote Workers as Effective as Office Staff
sponsored by RingCentral
WHITE PAPER: This exclusive white paper explains how cloud phone systems are uniquely capable of supporting remote employees. Read more to learn how you can implement a cloud phone system and take greater advantage of the benefits of a mobile enterprise.
Posted: 24 Mar 2015 | Published: 05 Dec 2014

RingCentral

Oracle Enterprise Manager 12c: From Zero to Cloud—Accelerated
sponsored by Oracle Corporation
WHITE PAPER: By transforming IT into a business-centric provider of services accessible from anywhere, you can have a more agile, efficient, and innovative enterprise.This white paper explains how you can transform IT into an agile, enterprise-class cloud.
Posted: 13 May 2015 | Published: 13 May 2015

Oracle Corporation

Orchestration For Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: View this white paper to learn how orchestration can help manage the cloud and accelerate your business.
Posted: 27 Mar 2015 | Published: 01 May 2013

ServiceNow

How Much Will Cloud Unified Communications Cost?
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper now for a simplified guide to understanding the true costs and functionality available to businesses when evaluating a cloud UC service.
Posted: 23 Apr 2015 | Published: 30 Apr 2014

8x8, Inc.

Research Report: The Potential ROI for One UC Provider
sponsored by RingCentral
WHITE PAPER: In this white paper, you'll discover a Forrester Research, Inc., Total Economic Impact (TEI) study that examines the potential ROI you can expect from one potential UC provider.
Posted: 23 Apr 2015 | Published: 27 Jun 2014

RingCentral
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement