IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

ACD Systems

RSS Feed    Add to Google    Add to My Yahoo!
ACD Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Evolving Group Video System Market
sponsored by Cisco Systems, Inc.
WHITE PAPER: This research study provides a buyer's guide to the major vendors in the group video market.
Posted: 26 Mar 2015 | Published: 24 Jun 2014

Cisco Systems, Inc.

Five Ways to a More Competitive Enterprise
sponsored by XO Communications
WHITE PAPER: This white paper presents a communications system designed to be easily manageable, affordable and efficient.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

XO Communications

The Unified Communications Buyer’s Guide to Picking the Right Cloud Telephony Solution
sponsored by ThinkingPhones
WHITE PAPER: This essential buyer's guide will help you decide which cloud telephony option is right for you, guiding you through the trecherous waters of unified communications.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

ThinkingPhones

How Data Centre Infrastructure Management Software Improves Planning and Cuts Operational Costs
sponsored by Schneider Electric
WHITE PAPER: Access this white paper to examine a series of examples of how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Posted: 23 Dec 2014 | Published: 23 Dec 2014

Schneider Electric

Top Unified Communications Trends for Midsize Businesses
sponsored by Cisco
WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

Top 10 Considerations for Deploying Lync on Smartphones and Tablets
sponsored by Aruba Networks
WHITE PAPER: Microsoft Lync is becoming an increasingly important part of enterprise telephony by offering a more collaborative interaction. This brief guide outlines the top ten considerations for deploying Microsoft Lync on smartphones and tablets.
Posted: 04 Dec 2013 | Published: 04 Dec 2013

Aruba Networks

IBM Cognos Lifecycle Manager - Streamline upgrades with automated testing
sponsored by IBM
WHITE PAPER: System upgrades and other IT changes can have a negative impact on business intelligence report content, but testing thousands of reports can be tedious and time-consuming. This resource introduces a utility that relieves the burden by automating the testing process.
Posted: 15 Jan 2014 | Published: 31 Oct 2012

IBM
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement