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ACD Systems White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecom
sponsored by IBM
WHITE PAPER: This guide highlights the changes CSPs must make in order to develop a deeper understanding of customer preferences. Learn what it takes to improve business processes and increase your use of time-critical big data analytics.
Posted: 03 Sep 2015 | Published: 31 Oct 2013

IBM

IBM WebSphere to JBoss EAP Migration Guide
sponsored by Red Hat
WHITE PAPER: If IBM licensing costs and complexities are draining your IT budget, then migrating to open source middleware can offer you many advantages. This white paper discusses the business benefits of open source and guides you through the migration process.
Posted: 12 Aug 2015 | Published: 30 Sep 2014

Red Hat

Achieve Business Continuity with Secure and Reliable Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This white paper provides 5 steps to educating yourself on the common pitfalls when investing in a unified communications platform. Access this paper now to get insight into achieving long-term security and stability with UC.
Posted: 02 Sep 2015 | Published: 02 Sep 2015

ThinkingPhones

Top 5 Cloud Data Protection Challenges. Solved.
sponsored by Commvault
WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Commvault

How to Increase Video Adoption in Multi-Vendor Environments
sponsored by Polycom, Inc.
WHITE PAPER: This white paper offers a series of questions to ask your enterprise when considering an enhanced video collaboration experience. Get the answers you are looking for when operating between multi-vendor platforms.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Unified Communications Improving Business Processes Across the Board
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a fixed line and PBX rationalism solution benefits CFOs, CIOs, IT managers and end users as it improves communications processes.
Posted: 14 Jul 2015 | Published: 14 Jul 2015

Vodafone/Cisco

A Guide to Monitoring Your Enterprise UC Environment
sponsored by ShoreTel
WHITE PAPER: This white paper serves as an overview of how to monitor your unified communications (UC) solution, and provides several guidelines for maintaining and decreasing operational costs. Access this guide now to see improvements in your enterprise WAN bandwidth and more.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

ShoreTel
 
 
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