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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER: In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Demystifying Unified Communications
sponsored by ShoreTel
WHITE PAPER: Hear the case for a fully converged IP telephony environment that is built to include the best features of UC and also have the capacity to incorporate valuable third party add-ons.
Posted: 27 May 2016 | Published: 31 Dec 2013

ShoreTel

Advancements in Colocation: The Challenges to Modern Businesses and Buying Criteria
sponsored by PEER 1
WHITE PAPER: In this white paper, delve into the modern business benefits of colocation, and identify how your enterprise can leverage new advancements in data center colocation to ease your systems operations. Read on access a 12-point checklist to assist you in building a better business case for colocation.
Posted: 04 Apr 2016 | Published: 04 Apr 2016

PEER 1

The Most Important Feature in UC
sponsored by Mitel Networks Limited
WHITE PAPER: This white paper discusses how flexibility is critical to unified communications (UC) in any enterprise. By replacing traditional voice communications with a cloud based alternative, you gain scalability and access to future technological advancements.
Posted: 13 Apr 2016 | Published: 29 May 2015

Mitel Networks Limited

Case Study: Automating IT Infrastructure End-to-End
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Hewlett-Packard Enterprise

5 Signs You Need To Upgrade Your Phone System
sponsored by ShoreTel
WHITE PAPER: Access this reference to ensure you're making efficient choices when it comes to upgrading and enhancing your phone systems.
Posted: 23 May 2016 | Published: 23 May 2016

ShoreTel

Checklist: Unified Communications Deployments
sponsored by IR
WHITE PAPER: As you embrace new unified communications tools, be sure you're breaking deployments into phases. Discuss the following questions with your team to help scope your project details, uncover potential risks, and define actionable tasks.
Posted: 23 May 2016 | Published: 23 May 2016

IR

Formulate a Game Plan for Closing the SecOps Gap
sponsored by BMC
WHITE PAPER: Access this report to discover why collaboration between security and operations (SecOps) will drive faster threat response, stronger security, and improved compliance in your organization. Take a closer look at the SecOps gap now, and learn the gravity of IT misalignment.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

BMC
 
 
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