ACD Systems White Papers

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May 19, 2013

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ACD Systems

ACD Systems White Papers (View All Report Types)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

Next Generation Telephony sponsored by Microsoft WHITE PAPER: Legacy telephony systems simply don't fulfill the needs of the modern enterprise. This whitepaper describes the collaboration, productivity, and cost-saving benefits you can enjoy by leveraging a single, comprehensive enterprise communication solution in your organization. Posted: 30 Nov 2012 \| Published: 04 Nov 2010 TOPICS: Authorization \| Collaboration \| Instant Messaging \| Mobile Workers \| Remote Users \| Telephones \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Software \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Software

The Total Cost of Ownership Benchmarking Study for Unified Communications sponsored by Channel Transformation Alliance WHITE PAPER: This Aberdeen Group report provides analysis on the total cost of ownership (TCO) associated with IP and legacy TDM telephony systems. View now for insight on various solutions and how they compare on eight metrics on upfront CAPEX and OPEX, as well as recurring costs. Posted: 14 May 2013 \| Published: 31 Jan 2012 TOPICS: Capital Expenditures \| IP Telephony \| Systems Management \| TCO \| Telephony Systems \| Training \| Unified Messaging

Enterprise Cloud Services − Unified Communications Alcatel-Lucent At-A-Glance: Exceptional Reliability, Scalability, and Security sponsored by Hewlett-Packard Company WHITE PAPER: Discover how you can dissolve the barriers of time and distance by leveraging a unified communications solution that helps you evolve toward converged IT and telecom infrastructures that are efficient, flexible, and can easily adapt to the needs of fast-changing markets. Posted: 04 Apr 2013 \| Published: 31 Jul 2012 TOPICS: Cloud Computing \| Collaboration \| IP \| IP Phones \| IP Telephony \| IP Videoconferences \| Private Cloud \| Private cloud computing \| Telecommunications Services \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences

IBM: Redefining Enterprise Systems sponsored by IBM WHITE PAPER: Access this white paper to find out why it is imperative for enterprise IT infrastructures to adapt to modern challenges by utilizing cloud computing and taking new approaches to analytics and security. Posted: 06 Dec 2012 \| Published: 07 May 2013 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Enterprise \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Systems

A Structured Approach to Deploying Communications Endpoints in Enterprise sponsored by Channel Transformation Alliance WHITE PAPER: Uncover the four phases of a successful communications endpoint implementation and review considerations to keep in mind before, during, and after the deployment process. Posted: 15 May 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Interoperability \| Laptop Computers \| Mobile Workers \| ROI \| Smart Phones \| Tablet PC \| Telephones \| Unified Messaging

Migration to IMPAX6 Helps Busy Maryland Hospital Meet Zero Downtime Goal sponsored by HP and Intel® Xeon® processors WHITE PAPER: Download this customer case study to learn how they implemented and deployed a BladeSystem architecture from HP that could support zero downtime goal for their trauma center. Posted: 22 Feb 2013 \| Published: 15 Nov 2011 TOPICS: Communications Systems \| Health Care Industry \| Health Care Storage \| PACS \| Server Management \| Storage Best Practices \| Storage Efficiency \| Storage Management

A Small Business Guide to Unified Communications sponsored by Channel Transformation Alliance WHITE PAPER: Uncover the fundamental challenges SMBs today encounter and learn how UC can help your SMB be more successful. In addition, view a number of best practice recommendations for evaluating potential UC systems. Posted: 16 May 2013 \| Published: 30 Dec 2011 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Instant Messaging \| IP Telephony \| Mobile Workers \| ROI \| Small Businesses \| SMBs \| TCO \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Web Conferences

Introduction to Video Conferencing sponsored by Polycom, Inc. WHITE PAPER: This resource explores how video conferencing can help your organization increase connectivity between your globally dispersed employees, partners, and customers. View now to learn the ins and outs of this technology and considerations to keep in mind when deploying it in your organization. Posted: 26 Sep 2012 \| Published: 31 Jul 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Content Management \| Security \| SIP \| Telephony Systems \| Video Equipment \| Video Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

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