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ACD Systems White Papers (View All Report Types)
 
Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER: Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Taking a Fresh Approach to Your User Device Management
sponsored by Centrality
WHITE PAPER: Technology is always changing, updating, and upgrading. Keeping hardware up-to-date in an era of constant change is no small task. This white paper explores a new approach to user device management that helps overcome the top ten business challenges facing the digital economy.
Posted: 12 Oct 2017 | Published: 12 Oct 2017

Centrality

How to Prepare for Exchange 2016, SharePoint 2016 and Office 365
sponsored by Quest
WHITE PAPER: Migration projects aren't exactly easy, but your organization wants to move to Exchange 2016, SharePoint 2016 or Office 365, and it is your job to make that happen. Here's the catch: It doesn't have to be time consuming--if you have the right strategy in place. Access this white paper to plan your migration
Posted: 14 Aug 2017 | Published: 23 Feb 2016

Quest

The Secret to Ensuring Company-Wide Adoption of Unified Communications
sponsored by Fuze
WHITE PAPER: This e-book explains how to best serve employee needs with Unified Communications as a Service, and how to drive its widespread adoption.
Posted: 15 May 2017 | Published: 31 Jan 2017

Fuze

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

5 Ways IT Pros Automate Business
sponsored by Solarwinds MSP
WHITE PAPER: While the needs of every organization are obviously different, this white paper outlines 5 things that the most successful IT pros are doing to automate their department today.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

Solarwinds MSP

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®
 
 
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