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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: How is Zoom different from GoToMeeting? Find the answer in this FAQ guide.
Posted: 31 Mar 2017 | Published: 19 Dec 2016

Zoom Video Communications

Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: Discover the 6 most common questions asked about Zoom's video collaboration suite, including how it differs from WebEx.
Posted: 30 Mar 2017 | Published: 30 Dec 2016

Zoom Video Communications

How Unified Communications Impacts IT Teams in 2017
sponsored by Vyopta
WHITE PAPER: Learn more about what 300+ IT, AV, network, and video conferencing specialists have to say about the changes within the unified communications industry, how these changes have affected their role, and trends to expect.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Vyopta

Building Effective Azure Active Directory Practices
sponsored by Quest
WHITE PAPER: In this white paper, you'll examine a four-phase plan for developing effective Azure Active Directory security, focusing in particular on the first phase—continual assessment. Read on to learn how to perform continual assessments of role membership, security verification methods, groups, and more.
Posted: 07 Nov 2017 | Published: 07 Nov 2017

Quest

Seamless Communications and Collaboration
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, learn the positive effects embedded communications are having on the mobile workforce.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Making Video Communications Frictionless
sponsored by Zoom Video Communications
WHITE PAPER: When considering video webinar solutions, features like premium audio, easy set-up and registration, and an interactive experience probably top your list. Discover 18 key features of the Zoom Video Webinars now to learn whether it's the right fit for your business.
Posted: 05 Apr 2017 | Published: 31 Jan 2017

Zoom Video Communications
 
 
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