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ACD Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Survey: 300 Hundred UC Professionals, 200 Companies, and 44 Counties
sponsored by IR
WHITE PAPER: A recent survey has revealed that delivering excellent end-user experience in a multi-vendor environment is critical to UC success. Learn ways to overcome the top three challenges of UC deployment.
Posted: 25 May 2016 | Published: 25 May 2016

IR

Cloud UC Savings and Flexibility Keeps Lincoln Moving
sponsored by MASERGY
WHITE PAPER: Read this short case study which shows how a moving and storage company deployed UC to improve flexibility and create saving.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

MASERGY

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya TSG
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your patient engagement and communication strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible with automation.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Avaya TSG

Evaluation: Video Collaboration Service
sponsored by Blue Jeans Network
WHITE PAPER: In this evaluation, Wainhouse Research tests one of the leading cloud-based video conferencing bridging services. Discover what analysts are saying about its strengths, weaknesses, and more.
Posted: 06 Jul 2016 | Published: 27 Feb 2015

Blue Jeans Network

10 Ways to Reduce TCO with Converged Infrastructure Unified Management
sponsored by Dell, Inc. and IntelĀ®
WHITE PAPER: Explore the top 10 methods for leveraging unified management platforms within converged infrastructures to lower TCO. Boost the agility of the IT department by reading this expert white paper, and learn how to accelerate app deployments and automate operations by unifying management of this infrastructure.
Posted: 05 Jul 2016 | Published: 05 Jul 2016

Dell, Inc. and IntelĀ®

The State of the Modern Meeting
sponsored by Blue Jeans Network
WHITE PAPER: What's good for the teleconferencer isn't always good for the conference. Explore this State of the Modern Meeting infographic and learn how to bridge the gap between unified communication technologies and what actually works for your peers.
Posted: 06 Jul 2016 | Published: 31 Aug 2015

Blue Jeans Network

Complexity, Tamed: Wipro Protects their Client's Global Voice
sponsored by IR
WHITE PAPER: Wipro was tasked to manage a multi-national company's IP telephony system. Learn what they did to centrally manage their client's unified communications environment for improved control and visibility.
Posted: 17 May 2016 | Published: 17 May 2016

IR
 
 
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