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ACD Systems White Papers (View All Report Types)
 
7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Seven Critical Success Factors for Choosing a Reliable Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This resource offers 7 critical success factors for choosing a reliable data center provider, including guidance for finding one that provides financial stability, physical security, SLAs, and more. Download now to delve further and ensure the high availability of your IT footprint.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

CyrusOne

Business Agility Drives the Need for Workstream Communications and Collaboration
sponsored by RingCentral
WHITE PAPER: To empower your collaboration, workstream communications and collaboration (WCC) adoption must become a top priority. Learn how to deploy WCC tools and provide your business with essential communications and collaboration functionality.
Posted: 23 Feb 2017 | Published: 31 Aug 2015

RingCentral

The Collaborative Enterprise: How Enterprises Are Adapting to Support the Modern Meeting
sponsored by Logitech Inc.
WHITE PAPER: Communications technology has transcended the ability to simply enable virtual collaboration to now making it effective and desirable. This Wainhouse Research white paper examines the evolution of the workplace and the tools that are being used to collaborate.
Posted: 14 Mar 2017 | Published: 30 Jan 2015


10 Reasons Why Your IT Incidents Aren't Resolved Faster
sponsored by EverBridge Inc.
WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

EverBridge Inc.

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

Making the Seamless Transition to a Cloud Phone System
sponsored by RingCentral
WHITE PAPER: Whether it's a cloud or on-premise PBX, deploying a business phone system is a major undertaking. Each step of the rollout must be carefully planned and implemented according to plan. Learn how you can make your transition to a cloud phone system seamless by working with a cloud communications provider.
Posted: 22 Feb 2017 | Published: 30 Dec 2016

RingCentral

The Factors Driving Cloud Communications Adoption
sponsored by RingCentral
WHITE PAPER: Many organizations are adopting the cloud for their most critical business function—communications. In this white paper, learn about the current state of the cloud communications market, where it's headed, and what to look for when choosing your cloud communications provider.
Posted: 03 Mar 2017 | Published: 31 Jan 2017

RingCentral
 
 
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