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ACD Systems White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

An Overview of Zoom Video Communication's Offerings
sponsored by Zoom Video Communications
WHITE PAPER: Get insight into Zoom's unique cloud architecture for video conferencing offerings, as well as the options for on-premise and hybrid deployments.
Posted: 29 Mar 2017 | Published: 30 Jun 2016

Zoom Video Communications

The CIO's IT Transformation Survival Guide
sponsored by Rackspace - Intel XEON
WHITE PAPER: IT transform is a necessity that every organization will have to deal with in order to stay competitive. This e-book offers some best practices and tips to help you survive your organization's transformation. Learn from the CIOs who have gone before you and how they were able to find success.
Posted: 31 May 2017 | Published: 25 May 2017

Rackspace - Intel XEON

Guide to Finding a New Phone System For Large Enterprises
sponsored by Mitel Networks Limited
WHITE PAPER: This guide provides 7 steps that will help you find the right phone communications for your large business.
Posted: 08 May 2017 | Published: 31 Jan 2017

Mitel Networks Limited

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

How Telco Providers can Enable Real-Time Analytics and Decision-Making
sponsored by Aerospike
WHITE PAPER: Discover how Telco Service Providers (TSPs) can provide seamless, connected experiences with insights from big data architectures and advanced analytics. Find out how to enable real-time decision-making with analytics capabilities that support network management, CEM, and digital innovation.
Posted: 12 Jun 2017 | Published: 12 Jun 2017


Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: How is Zoom different from GoToMeeting? Find the answer in this FAQ guide.
Posted: 31 Mar 2017 | Published: 19 Dec 2016

Zoom Video Communications

How to Transform to the Right Mix of Hybrid Infrastructure
sponsored by HPE and Intel® Corporate
WHITE PAPER: The current business flow is seeing near constant turbulence, and you need the ability to respond to disruptive business models in a moment's notice. Hybrid infrastructure gives you that flexibility. This white paper walks you through a checklist of best practices to adopting a hybrid infrastructure.
Posted: 14 Jun 2017 | Published: 29 Jul 2016

HPE and Intel® Corporate
 
 
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